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March 2024 by Fred Davis
Exactly what we needed. Second stove from them
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November 2023 by Stephanie Panis
Very helpful, knowledgeable and just about anything you need for a fireplace or wood burning stove - also very nice people to work with !I really love this place !
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July 2023 by Mark Stevenson
Be very careful with this establishment. I used them and later found out their reports regarding cleaning and inspection were grossly exaggerated and repair pricing was exorbitant. After a second opinion my doubts were confirmed. I have since found out that more than one acquaintance experienced the exact same scenario, including a bogus red tag condemning the fireplace. I was told afterwards by another vendor that the tag doesn’t even exist in the industry. This particular vendor has a long standing, successful history in the same area. You’ve been warned.
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April 2023 by Mike Greene
They know their business better than anyone else we shopped with, we've got a Vermont Castings stove on order and their affiliate company will do the install.
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January 2023 by Patti Clouse
As part of our agreement with England's Woodstoves the technicians came to our house to clean and inspect our chimney and take dimensions of our current fireplace insert, chimney and any other measurements required to provide an installation estimate for a new insert.The guys who came to clean and inspect our fireplace and chimney were very friendly and knowledgeable.The following Saturday we contacted England's woodstove store to get an estimate. We were told an estimate was not available and that we needed to come in to get an estimate.That's where we ran into a problem. The guy at England's told us that nothing that they have would fit in our existing fireplace according to the information he had from Professional Chimney Sweeps. We then asked for a printed copy of the measurements that he has.At that point he told us that he couldn't give us that information that it was property of their sister company Professional Chimney Sweeps and that we would have to call them to get the information. It was obvious that he wasn't going to help us, so we turned around and walked out.So, we left and called Professional Chimney Sweeps and spoke with a very rude and unprofessional girl named Ashley. She then told us that the installation estimate was not completed and refused to give us a copy of the measurements that were taken the previous week. As our conversation escalated her tone of voice was raised and she got very unprofessional. We asked to speak to her manager, and she told us that the person downstairs that we walked out on was the owner of the company. Then the phone went dead, and it appeared she hung up on us. So, we called back and asked her why she hung up on us and she told us that she put us on hold to go talk to her supervisor. We then asked to speak with her supervisor, and she said, "have a nice day" and the phone disconnected.At this point I believe we got messed over big time. We paid $330 was this service and got nothing more than a run around and a few pictures. To be quite honest I'm not sure I'd trust them to do any more work on anything in my house.Services: Chimney inspections
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November 2022 by Aries Xecutioner
Beautiful store and products, very nice and helpful staff. Came in to find a Selkirk product that they didn't carry but looked through their supply anyways to make sure. Gave us some places to check. I appreciate the help, thanks.
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October 2022 by Linda Arcuri
Excellent experience purchasing a pellet stove from them. Installation team was great too.
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October 2022 by R M
Ask for an estimate to install BEFORE you buy anything from this business. Our quote(s) for installation EXCEEDED the price of our fireplace and stove! AWFUL!!!!
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August 2022 by kristine grover
We ordered a stove insert October of 2021and we have been told 3 times there is a delay. Of course we had to pay in full before they would order...this is ridiculous, very disappointing
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December 2021 by Alaina D.
An awesome local business with kind and helpful staff. Great selection of units on display, including gas, wood, and pellet.
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December 2021 by Jackie Jordan
Good folks. Carry premium heating pellets.
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October 2021 by Bruce G.
Avoid this retailer, they will not honor their warranty , and have no records of their sales or warranty. Buyers have to provide proof of purchase to get service. Service has to be prepared and service personnel , when they do show up, carry no parts. They want to provide maid service to sweep and clean your fire place, but provide no repair service, requiring many prepaid trips to fix a problem. and then it still doesn't work. Their answer is to direct clients to the product instructions book or the Manufacturer. Big waste of time and money.
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October 2021 by Dennis Chambers
I purchased a electric gas burner and log set from them and the batteries keep going dead they refuse to trade it out . They say it's the manufacturer s place to deal with it. Even though they're the one's who sold it to me. The manufacturer being empair says I voided the warranty because I installed it myself. All I did was set in in the fireplace and hooked the gas line up. I'm very disappointed with this 12,00 dollar purchase they however are nice people but don't seem to stand behind what they sale.Service: Downdraft repair
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October 2021 by Larry Sparks
Friendly people and very helpful. We did purchase a stove. The real test will be the installation.
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July 2021 by Kimisue Summers
Very knowledgeable, very helpful, reasonable priced
