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October 2023 by Stacy Adams
Always the most knowledgeable, helpful, and friendly staff?
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October 2023 by Mad Dog375
Customer beware! This once was the best pharmacy we had ever used. Polite, customer focused with a smile, easy to help explain if there was an issue with a prescription or availability of one, they really cared and wanted to help you. It's the reason we kept using them even after we moved over 30min away to another town. Well all good things must come to an end and this one did like an anvil falling in a Looney Tunes cartoon on a coyotes head. It started with being unable to simply get through to them on the phone, then no text telling you a prescription was ready, then getting flat lied to about the availability of a prescription, then lied to that it was filled and wasn't when you picked it up making you wait unnecessarily, then lying to you that your medications are out of stock on backorder "everywhere" meanwhile you call and find stock locally at a CVS and Walgreens both, finally holding your wife hostage at the Kroger for 2 hours because they informed her the BP meds were ready for pick up-they were not-told her they didn't have enough now-saying they would give her what they have in another 1/2 hour.....still not filled. I don't know if a new pharmacists took over, management changed, or maybe there is a bad work environment there now but whatever it was it killed some great customer service there. We will be transferring our prescriptions this week.
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August 2023 by Richard H.
I have been trying to view unsuccessfully my Fuel Rewards on my iPhone, Macbookand and Samsung Galaxy Z5 Flip Phone for Kroger for at least 6 months. Hours spent on the phone and chatting. They keep giving me "Lip Service" about fixing the problem but nothing ever changes.
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July 2023 by Jim J.
Finally done with this store. The personal shoppers in the way of in-person customers was already annoying. Their attitude is usually "get out of my way, I have a job to do. Kroger's constantly trying to force people into the self check line is also very annoying. Final straw today was a very rude personal shopper. I politely asked a simple question and she was completely dismissive and rude. I really won't be back. Food Lion, Food City, and Publix off 140 is where I'll be shopping.
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June 2023 by Michael G.
Terrible management two lines open and most of the self checkout closed. Waited 20 minutes to purchase two items on a Friday. Publix opens soon.
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March 2023 by Jordan M.
This Kroger is always out of the sale items. through krogers policy changes and politics they are making rain checks more and more difficult to use. I CANT WAIT UNTIL PUBLIX GETS HERE! over priced
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March 2023 by Doxastic C.
Rude workers. Cluttered isles make it hard to navigate. Terrible lines to checkout. oh and again rude workers. Higher prices then Food Lion. and rude workers. Unfriendly, combative, probably overworked.. still rude tho
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March 2023 by Jennifer Estes
Pharmacy Technician Teresa was very friendly and helpful when I went to pick up my husband's and my prescriptions. We will definitely be using this pharmacy for any future medication refills.
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May 2022 by Bonnie Gagnon
Alcoa Kroger pharmacy is closer to me but I go to the Maryville Kroger because they are so friendly and helpful. They always drop what they are doing to help you. I don’t demand that, that’s just the way they are. I don’t even want to try another pharmacy because they fill all my needs. Thank you pharmacists Justin and Alice and all the Kroger pharmacy staff.
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April 2022 by Angie W.
Hard to get a bad review as a grocery store but with all the options in a town this size go elsewhere. Staff we dealt with twice on different visits was rude. App doesn't work half the time and only way to get sale prices. Store is pretty messy. Get there are supply shortages so not their fault basic items out of stock but otherwise things they should have under control aren't. Go to Walmart or Publix which will be opening soon nearby.
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April 2022 by John M.
When we moved here three years ago I loved shopping at this Kroger. They had everything from Starbucks to sushi, a great deli and butcher shop, and a wide variety of name brand and private label groceries. Over the last few years though little by little the name brand groceries have been being replaced by Kroger brand goods. The replacements are not not of the same quality. What would have been a five star review before is slipping year after year.
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January 2022 by Siera “Areis” Jones
Really love this pharmacy, very conveniently located just inside kroger. Friendly service and super helpful in explaining medications. Also I didn't need a membership card for the discounted rates which for me is a huge bonus.
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December 2021 by Rebecca McKee
RACKET!!! Kroger pharmacy charged us $150 for a COVIC PCR test. Most places it's free or a small charge at most. Really regretted this, I won't use Kroger pharmacy for anything ever again.
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December 2021 by Michelle Bizak
Very helpful and polite
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December 2021 by Star Jones
Really love this pharmacy, very conveniently located just inside kroger. Friendly service and super helpful in explaining medications. Also I didn't need a membership card for the discounted rates which for me is a huge bonus.
