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April 2024 by jeff heath
My past experience with them was not the greatest. The older man was very rude and ended up opening at 1330 instead of 12. Must of had a long lunch even though they open at noon. I will not get into further detail, but definitely do not recommend.
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April 2024 by Jenny Lynn
I’ve never rented a storage unit here, but I’ve rented enough trucks and trailers to fill several of their storage units. Everyone here is pleasant, friendly and honest. Never a bad experience and will gladly travel across Blount County to deal with them every time.
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February 2024 by Andy Armstrong
Fast friendly service. Laid back attitude.
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January 2024 by Bobby Austin
Great people
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June 2023 by Rebecca Jenkins
Ricky is always great.
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June 2023 by Stephanie Smith
I would not recommend the u-haul side of this business.I reserved a u-haul van several days before I needed it, but could not remembered if I had selected a 5:30 or 5:45 pick up time.I called for confirmation on my rental and pick up time.The man who answered the phone stated that no one was renting anything today. He went on to explain that the computers were down, so no one had been able to get reservations through today.I stated that I had made the reservations a few days ago and double checked that I would not be able to pick it up. (I was unsure if u-haul had some sort of back up system, or if this was only effecting people who had tried to make reservations today).He explained again that the computers were down nation wide and asked if I was a local or if I needed a one way rental. I explained that I was a local teacher and that I just needed a van to move my belongings from there one classroom to another.He stated again that rentals were not available for pick up today due to the system being down.I said okay, so nothing will go through on my card correct? (I just wanted to double check that I wouldn't still be billed for the reservation I made)He responded by saying, "well, you're a teacher sweetheart, why don't you answer that question?"I ended up going to the u-haul on Alcoa Highway after I got off the phone with him. They were able to immediately rent a van out to me with no problems. They did say that they had some issues with their computer system, but that they were still able to do rentals.
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June 2023 by Antony Oaks
Great place for U-Haul renters.I had a problem with a U-Haul Truck Share 24/7 reservation at a nearby U-Haul location that wasn't open on weekends. These guys were open and I was able to get the equipment that the first location didn't provide. I'll be renting from here next time. If you're planning on moving on a weekend, this is the place to use.Also, don't use U-Haul's Truck Share 24/7 program, or at least pick a location that's staffed on weekends
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May 2023 by Stephanie Smith Burns
I would not recommend the u-haul side of this business.I reserved a u-haul van several days before I needed it, but could not remembered if I had selected a 5:30 or 5:45 pick up time.I called for confirmation on my rental and pick up time.The man who answered the phone stated that no one was renting anything today. He went on to explain that the computers were down, so no one had been able to get reservations through today.I stated that I had made the reservations a few days ago and double checked that I would not be able to pick it up. (I was unsure if u-haul had some sort of back up system, or if this was only effecting people who had tried to make reservations today).He explained again that the computers were down nation wide and asked if I was a local or if I needed a one way rental. I explained that I was a local teacher and that I just needed a van to move my belongings from there one classroom to another.He stated again that rentals were not available for pick up today due to the system being down.I said okay, so nothing will go through on my card correct? (I just wanted to double check that I wouldn't still be billed for the reservation I made)He responded by saying, "well, you're a teacher sweetheart, why don't you answer that question?"I ended up going to the u-haul on Alcoa Highway after I got off the phone with him. They were able to immediately rent a van out to me with no problems. They did say that they had some issues with their computer system, but that they were still able to do rentals.
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May 2023 by Jose Rodriguez
If you need storage this is the place.... Great service and great people
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January 2023 by Summer Scheffers
Great owner ? good business to do business with
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October 2022 by Charlie Diauto
Family business is the backbone of this country and rest assured you are working with people here who understand that concept. They are one family -owned operation dedicated to doing what's right for their renters. It's so refreshing to talk to people at a business and get an answer without having to go through a website or download an app. Real people, real owners and really genuine service. Thank you.
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October 2022 by Jillian Bornmann
Went to pick up Uhaul at 5pm. Owner had left and building was closed. “He went to eat” yet was “open” until 6.When returning Uhaul same issues.Will not be doing business with again.
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April 2022 by Karl Boss
People were nice.Just dropped off a truck and trailer
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December 2021 by Trevor Vincent
HIGHLY HIGHLY HIGHLY advise NEVER using 411 Storage for their UHAUL side of business.-To give a little back story,we rented a 26 foot UHAUL truck for 2 days (48 hours) to move locally. After picking the truck up on the 14th at 2pm and returning it on Tuesday the 16th we thought all was well … $168.00 was still being held from our bank account (no big deal a normal hold we agreed to) throughout the week. On Monday the 22nd I made a phone call giving Rick the benefit of the doubt and let him know that our debit account was over charged $130.00 leaving the balance at $258.27 and I believed there was a mistake. He answered with, “My sons fishing in middle Tennessee, so I’ll have to handle it tomorrow when he gets back…” Not my deal, so I asked him to look into it before then (like he should being the owner and the initial rentee) since thanksgiving is approaching and banks will be closed on Thursday. He agreed later in the day that he would refund $130.00 after checking his cameras for reference… and finding out that the truck was indeed returned on Tuesday at 1:45 pm like it was scheduled. His son wrongly wrote down that we returned the truck Saturday the 20th which is why we were initially over charged.This morning the 23rd we woke up to another charge of $426.72….We made our way to our bank to get a copy of our bank statements so that it was easily legible for this “Owner/operator” to see that there is an obvious issue with the negligent charges being made on our card by himself. Once I arrived he stated that our bank made a mistake and that he did nothing wrong until I started showing him that $258.00 minus $130.00 does not equal an additional charge of $426.72………..????? After being persistent and teaching simple math/algebra in his store front to rick I finally got him to see that he made multiple mistakes and that it was not mine nor my banks fault that he cannot count with more than his ten fingers and toes.
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November 2021 by dinah rose
Worst storage facility l've ever used...l rented multiple storage units. Guys who worked for the company moved my stuff into the units or shall l say threw my furniture and things into the units. Ceiling collasped in on one unit...destroying my things. I told the owner and he just ignored me said he was sorry...sorry doesn't get it. Another unit was fullof rats, roaches and the unit didn't seal properly...allowing mold and mildew to destroy my furniture, linens, pictures etc. It was and is a nightmare experience...so if you intend to have your belongings destroyed...411 south is for you. I paid good money to store what is mostly junk now...stored about 7 months...any longer and l would have had to haul my things to the dump...The owners response was, in so .any words, not my problem. I hope this review will help others to not suffer the pain and stress that this company caused me. Good luck to all who use this terrible storage facility. I would give 0 stars, but there is no option for that...just beware, you've been warned...
