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November 2023 by Wendy (MiMi)
Started as a bad experience as the wash may have been accidentally turned off as we passed through???We had to come back around..Didn't like the fact that the employee at the " drive thru " wanted to blame the experience on our not knowing how to drive thru the wash... I had to point out that I" used " to be a VIP Member, so certainly have the ability and experience to drive through the wash appropriately,With this said- Sir were all " Human "and can certainly " mess up"just dont be so quick to jump" right to "the Woman, or Older Couple, didnt know how to drive through the wash as We didn't jump " right to" the young man / attendant didnt know how to " operate " the wash...I gave a 4 star only because you did make it right, and your Wash Is better than the ones we use back in our Home State/ County in the Mountains of Western North Carolina.
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November 2023 by Allison Hobbs
Love Zips!!! Everyone is so nice and professional no matter location, it's who I use everytime and the value based packages are affordable. Good job you guys!!!Services: Auto detailing
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November 2023 by Leslie Waters
I've been a loyal customer for a couple of years, but this year has been a disappointment. The pre-clean stations have been removed as well as the trash cans before entering. Not once this year have they sprayed the front or back of my truck before entering the wash. I have to finish the wash on the front and back of my truck in the vacuum area. The vacuum's have been clogged more often than not. The quality of this facility has gone down drastically.
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November 2023 by Sandy Green
While overall this Zips does a fairly good job but there is usually something not working correctly. And Zips keeps sending me promotional emails with monthly specials and such but being a monthly club customer, I’m told when I try to use the specials that they can’t be used with my membership. Something’s not right with that.
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October 2023 by Eric S
I'd give it 0 stars if I could. You used to be able to just pay for a single car wash, but now you have to buy a subscription. Once you buy the subscription, you have no access to it. I've been getting charged $45 a month with no way of cancelling my account or accessing my account in any way. The FAQ section on their website doesn't do anything - none of the FAQs open, and this is where the 'how do I cancel my account' information is supposedly located. I've contacted the company's help support system, so we'll see how they handle the issue.
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August 2023 by Stephanie H.
they signed me up for a membershio whem we said np. he asked for email we said no he asked for our phone we said no. Now we have ro fight them for our money back.
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August 2023 by Renee Moore
I was the last car in for the day. I had to wait for them to turn the wash back on as they apparently turned it off early. . They did let me start to vacuum my car just so they could turn around and turn the vacuums off and laugh about it. I went to grab a towel and cleaner for my windows however they raced me to the door and slammed it shut in my faCe. I knocked on every door to ask them to allow me to finish up real quick. They wouldn't open the door to speak with me. They only laughed and said they were closed. I'm paying $40 a month for this, I've made my last payment. DON'T GO THERE!!told vacuums are use free vacuums
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August 2023 by Alaine McBee
Quality has gone from 9 to 1, 1 being terrible! No prewash buckets or trash cans, no pre spray while lining up, employee waved me on and went in office where he was laughing with coworker. Didn’t mention putting it in neutral. I asked him how to cancel monthly membership and he just stared at me like he didn’t understand and walked back to office. I do not recommend this car wash and look forward to trying the many new ones in the area.Service: Car waxing
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July 2023 by Chris&Brandi Fulcher
Save your money and vehicle, the competition really is better, just pick one doesn't matter which one, they are all better!Prices have increased and at the same time all of the locations have done away with the precleaning areas, they no longer spray the major parts of the car off upon entry anymore, the detailing area has been stripped and eliminated, and most of the time the wash itself isn't operating correctly.We have 3 other companies here locally that maintain the facilities properly and memberships can be used in most of the states.
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July 2023 by Meta Cristiano
Very upset with the way the car wash handles multiple customers who needed to vacuum their car. The car wash turned off the vacuum because of some sprinkling, which stopped almost immediately. Now it’s sunny and they won’t turn back on the vacuums.
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June 2023 by Ed M
Car goes in dirty, comes out clean. Most every time. Lol. Just kidding. This is a great car wash. They offer monthly subscriptions.Update: still there, still doing their thing.
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June 2023 by Jason Blaylock
No pre prep buckets or brushes. No pre spray before entering the wash. Dude guided me in the tunnel and walked back in the office. Some of the sprayers were running out of liquid during the wash. I spent $25 for what!? I won't be back.
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June 2023 by Janet Woodby
I just wanted to leave a review and comment that this is one of the best drive-through car washes in my area. Also, five star review for Isaiah. I was not ready to renew my membership at this time, and he was very informative but not overly pushy. I appreciate people like that very much. He is definitely a keeper, do not let this one go.
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June 2023 by K B
Isaiah was super helpful in explaining all promos and options available to us. Drive through did a great job cleaning the car, and free vacuum included. Would recommend
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June 2023 by Steve K.
I am going to be in the area later today. I am reading the reviews.I am a zips customer from Crossville. I am satisfied with the zips in Crossville.I am getting a little concerned about going to the one in Maryville.VERY CONCERNED.so my review for here is neutral at this time.I will park out side and observe before I go in or not.
