Pilot Travel Center in Cleveland, TN is a large travel stop with fuel, including high-speed pumps and EV charging, along with Wi-Fi and overnight parking. Reviews note the staff is often friendly, attentive, and provides above-and-beyond customer service. The location offers a variety of fresh food, snacks, drinks, and coffee, with McDonald's and Subway on site. Amenities include showers, though there is no laundry. The store has tons of things to look at and a little bit of everything for needs on the road. However, some reviews mention the store can be disorganized and not well stocked, with floors sometimes dirty. The parking lot has limited space, with much of it reserved. While the restrooms are generally clean, the premises sometimes need care. Multiple registers and self-checkout stations are available day and night for convenience.
The McDonalds in this pilot has the best staff! I ordered an iced coffee through the app and they messed it up but they fixed it right away without any issues and at 7am that was so appreciated.
April 2026
There is a McDonalds on site, but after 8-9pm don’t expect pilot food options to have much available. The bathrooms are spacious, FREE tractor trailer parking is VERY limited, majority of the spots here are paid spots with only a few possibilities of “making a spot”. Staff is friendly and helpful!
March 2026
3/4 of this truckstop is PAID PARKING. As most truckstops near big cities are doing is screwing the driver for $18 which in turn I do not spend any money inside. Shame on you guys you can do better. $18 to park or if you spend $20 inside or fuel you get free parking.
