The AT&T Store is praised for its friendly and helpful staff, providing quick and knowledgeable service. Customers have appreciated the immediate greeting and patience shown by employees when addressing their problems. One reviewer mentioned receiving a free SIM card that resolved their issue, highlighting the store’s willingness to assist without extra charges. The staff member who helped with upgrades was highly recommended for going beyond standard customer care, making the experience smooth and comfortable, even for those dreading store visits. The store staff also demonstrated kindness towards families, engaging children and creating a welcoming atmosphere. Despite some low ratings elsewhere, many customers feel the store’s team is focused on providing excellent service and addressing individual needs. Overall, the store is seen as a place where genuine care and efficient assistance stand out, making it a highly positive experience for customers seeking assistance with their devices or upgrades.
I got a new SIM card free of charge, and that seems to have fixed the problem! The rep greeted me and helped me with my problem as soon as I walked through the door and was patient with working through the problem!
April 2024
Swapped to a new phone outstanding service as I'm not very smart phone savvy but the rep help me with everything
January 2024
Awesome customer service! Awesome management and staff Paulina at the McMinnville,TN and Mike Manchester,TN location!