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July 2023 by William Faulkner
Well I went to them to have my brakes fixed, and had to make 2 trips back to get them to finally fix the breaks properly, now I’m experiencing some sort of transmission issue in the same week I just got my vehicle back from them, at the moment I’m still unsure of what the issue is now but I have a feeling it has to do with bad mechanic work, which is why I had to take it back as many times as i did already. They left the clasps on my air filter off and so it was just moving/bouncing around while I was driving not even properly attached. They left plenty of black grease stains in my vehicle as well. I am now taking my vehicle to another mechanic to fix whatever is broke now, but considering the bad service that was done before and that my vehicle hasn’t been the same since i brought it to praters i would assume this is the work of a bad or careless mechanic. The new mechanic im bringing mine to now is also working on fixing 3 other peoples vehicles who just got out of praters shop, whatever the situation is with them it doesn’t seem like they are fixing much. Never taking my vehicle to them again.
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May 2023 by Mary Harmon
Fantastic job on brake job. Never was able to resolve water pump issue after replacement.We made a total of 4 trips back and the owner had more things to try but fear of doing further damage we decided to just trade the vehicle. The fan motor never cut off and was getting hot. We just didn't have the time to keep going back and risking breaking down due to overheating.Just didn't work out for us. Clint is a very kind and helpful person. I did appreciate him and being so helpful.
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April 2023 by melvin allen
Great place to have repairs done. They diagnosed the problem and the repair was less costly than first thought. I will use Prayers from now on.
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February 2023 by Misty Puckett
I have trusted the guys at Praters automotive with all my vehicles coming from a father with a background in restoring old cars he met Bart Prater and told me he knew what he was doing and was honest and I could trust him with my cars. We have had a lot of work done because we don’t like to buy a new car every time we have a problem. Yesterday I had to have have some tires put on I was fully prepared to pay for an alignment as my car was pulling to the right and had a great deal of vibration in the steering. They told me after putting it on the machine it didn’t need an alignment the problem was just the tires. Drives like a brand new one again! Point being I could have been charged for an alignment and never have know because the problem was fixed! Honest knowledge people!
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February 2023 by Taylor P
Prayers automotive will be the only shop to touch any of my vehicles. I recommend them to everyone.From oil changes to complete fuel system repairs they are my first choice. They stand behind their work like no other!!
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October 2022 by Logan Taylor
Great place and great people. They always get me worked in when needed and are very fair on price and do great work. I had a lifter go down on my truck and they did all the work with my warranty company. I didn’t have to do a thing.
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July 2022 by Randall Weidner
I planned a long car trip. The temperature gauge started behaving oddly and the check engine light came on once. I checked the code. The code was for the thermostat. I brought the car in and requested a replacement thermostat and seal to hopefully avoid problems while driving 450mi. to another state. Everything seemed fine, until I got back. I saw "steam" rising from the hood and smelled coolant. It was dripping coolant from the thermostat housing, along the valve cover, and on to the exhaust manifold. Not trusting Prater's, I took it to another shop in Medina and was quoted abt. $1100 to repair the "broken" intake manifold. As I was now angry, I took the time to look at it myself. I tightened the two water outlet bolts and the leak stopped. It's been almost 8 months with no leaks.
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April 2022 by Yung Carter
First time taking it here and they lied about every single thing they fixed. They said after an alignment that my steering wasn’t pulling, which it was. They said after they replaced some front end components that the shaking I was experiencing was gone, but it wasn’t. I was basically robbed of $700. Do not recommendServices: Wheel alignment
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October 2021 by Leah Beth Tolley
Love this place! Bart always takes care of me in a timely manner. Very affordable and honestly, should charge more for the service he provides. Best automotive shop in West TN, hands down. We appreciate you, Bart!Service: Oil change
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October 2021 by Shanell Cordner
I have taken several vehicles to these guys over the years, and I will never go anywhere else. They take their time to figure out the real issues instead of just putting a bandaid on it, and then get it fixed in a timely manner. Excellent customer service I highly suggest taking all of your vehicles here!Services: Steering & suspension repair
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October 2021 by Justine Arnoult Watt
We were having a problem with our tire and they got us in took care of it so we won't have any issues heading to Chattanooga. Great place to go!
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October 2021 by Jessie B.
I took my 2013 Ford Explorer to Prater's Automotive and agreed to pay $2700 to have a water pump and catalytic converter installed. Prater's did complete the job, however I noticed my engine cover was damaged. The owner Bart Prater refused to replace my engine cover, although it would have only cost $50-100 dollars. He said the engine cover was going to get damaged since they had to pull it off over the oil filler tube. I explained to Bart that I should get my vehicle back without additional damage from their own fault!! Additionally, there was several clamps that was not re-tightened on the plastic under cover / fender liner that ended up causing the liner and plastic under cover to completely get ripped off my vehicle!! Now I will have to pay out of pocket expenses for damages caused by a lack of detail from Bart Prater Automotive Shop in Medina, Tennessee. I will NEVER take any of my five vehicles to Bart Prater Automotive again!!
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September 2021 by Marissa Holt
Prater’s is THE place to take your vehicle when you need routine maintenance done or that clank coming from the engine doesn’t sound quite right. They’re fast, they’re honest, and - most of all - they always do quality work. They have a great team that makes you feel comfortable and keeps you informed about what’s going on with your car. Not only that, but they also have a clean and comfortable space for you to wait while they take care of your automotive baby! I love this place, and I can’t see myself going anywhere else when it comes to my car. Thanks, Prater’s!
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June 2021 by Tracy Schultz
Bart does great work and reasonably priced. Very friendly and always willing to work with you!! Bart has done all the work on my Jeep. Would highly recommend!
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June 2021 by Amanda Autry
A plus service! They repaired our work van very quickly at a great price. Can’t beat the customer service!
