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April 2024 by Freddie Robinson
Outstanding Customer Service. Thanks Timothy and Thomas for your professionalism. Job well done!
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March 2024 by lovie harlan
They are such a fresh breath of air after dealing with the insurance company. They are very nice and detailed. They kept me updated every step of the way. I would recommend them a million times. They definitely exceeded my expectations. Just for reference I have a Mercedes and I was adamant about taking my vehicle to a certified Mercedes shop. I’m happy I decided to go with them.
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March 2024 by Shirley Grove
I am very satisfied with my experience at Caliber Collision- Cordova. The repairs were completed in a timely manner… much sooner than I thought. The Caliber team were knowledgeable, friendly and professional.Tim did an excellent job keeping me informed about the specifics of the repairs.My car now look better than when I brought it to them….everything worked perfect. The team also did a great job washing and vacuuming my car for pick-up.
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March 2024 by Sean Abel
Fast and communicative throughout the entire process! The work was also amazing! Thanks again!
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March 2024 by Kylin White
10/10 Great location and great staff. The GM Brandon Warren is the man!! I brought my car in for some repair work that was included in the warranty. When I originally got it done, it wasn't done correctly by the old staff, I was still having the same problems. It feels like a brand new car now that I took it back to Brandon for another look. Only took them a week to get everything done, and im super pleased with the work. Totally opposite of when I originally came the first time. It was a completely different staff and took almost 2 months to finish then and still wasn’t right!! Definitely makes a difference when the people working on your vehicle care like it’s their own. Would recommend anyone to go there, thanks again!
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March 2024 by Arlene Nesbitt
Caliber gave a close estimate, kept me informed and car was ready on estimated date
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March 2024 by The Job Alliance
A+ customer service. The Manager Brandon worked with me to get my car fixed after a fender bender accident. He was able to take care of the quote, insurance company, and get all the parts needed to fix the vehicle In a timely manner. The paint came out great and matched the side panels and under the hood. I highly recommend this body shop for your repairs. An all around good experience with no hidden fees or added stressors.
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February 2024 by Ashley Easley
This is front WillieMae McClendon. Brandon was great!!
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February 2024 by MeYucca Rayner
Brandon was awesome! He kept me informed every step of the way and we couldn’t be more pleased with the results!
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December 2023 by Megan Sholder
Everyone was super helpful and nice! My car was ready before the estimated date and it looks brand new! I received updates on my car almost daily and all my questions were answered!
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December 2023 by S. Wolff
If I could give this center 10 stars I would. They had to "re-repair" some work done by a different company through my insurance company. Both Brandons were just great to work with; they were honest about the work that needed to be done and the time it would be completed. I had my vehicle back within a week! They went above and beyond on my vehicle. I would use them again if I needed to. Thank you guys for your exceptional service!
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December 2023 by Kevin Lee
They did a wonderful job. Always kept me updated. When it came to the insurance and other repairs that needed to be done. An worked with me when it came to the price. Very grateful for them. Both Brandon's were awesome. I definitely recommend anyone who needs repairs to go check them out.
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October 2023 by Scott McCann
I only used this place because it was the shop that has a deal with my insurance, and I'm not sure that would be enough to get me to go back if I had another claim. Despite having seen my car for an appraisal and making the appointment for a week out, they ordered no parts until I actually dropped off the car. This added several days to the repair time. More egregiously, after I dropped off the car the repair bill was $800 greater than my estimate, because they didn't include a blind-spot recalibration that they admitted they knew was required in the appraisal. They said they couldn't include it in the appraisal when I asked about this incredible price increase (it nearly quadrupled my repair bill), and admitted they messed up by not telling me it was required. Needless to say, though I told them, the difference between $350 and $1150 would've made a huge difference in my decision to pursue repairs given my deductible. They said they would "see if there was anything they could do" about the bill, but never even called back about it.TL;DR- the customer service is terrible, there are exorbitant and borderline criminal hidden costs, and they take a long time (2+ weeks to repair a part of a bumper with no paint work). I would rather deal with an out-of-house repair shop and the insurance paperwork than go back here.
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September 2023 by Sean Folk
My whole experience with Caliber Collision was completely painless from start to finish, and the work was completed so quickly I could hardly believe it.
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August 2023 by sonya robichaux
I was pleased with the service I received from Caliber Collision. My vehicle looks great.Services: Painting
