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February 2024 by Mike Kincaid
They honestly need to install more a t m units if they are not going to have drive through service. Also when trying to deposit cash often times it is returned back to you if there is a fold or a crease in the bill.
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February 2024 by Kelli “Nana” Summers
Was sent a check from GEICO, who unfortunately banks with Bank of America. Called in to be sure there would be no problem cashing this check. Was told that it depends on the amount written for. Huh? GEICO will be hearing from me about their poor choice in banking.
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February 2024 by Bob Mason
Refused a simple foreign currency exchange/deposit. Teller first told me they needed a supervisor to look over 4 bill each worth $1.79. Because they were slightly faded compared to other notes. Then they recanted their statement to told me that the teller who normally does this isn’t here and that I would have to comeback the next business day. This is against corporate policy any tell should have been able to assist me. The teller had appeared to be smirking at me! Bank of America does not value their customers and appears to discriminate!
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November 2023 by Caleb Smith
These broken ATM machines alone are about to make me switch banks. Can’t access my money when I want. Need to do better.
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September 2023 by Ryan Faulk
Bank of America is the worst bank in America. If you like lines and you love to wait to get anything done, this is the bank for you!! Horrible bank!! Please go to a different bank and you will thank me later…
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August 2023 by Bao D.
Ebony is the worst and most impotence banker. Avoid going to this facility.
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July 2023 by Gaby Menjivar
I am always have a good experience at this branch. Tellers are very friendly and polite, they assist the customer the most quickly possible
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July 2023 by Chad Magee
Had a last minute need to go in-branch (at ~4pm) and while they were very busy, everyone was professional and got things taken care of quickly. I've had only positive experiences with this branch but today was truly above and beyond.
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April 2023 by Alison Winston
This is the 3rd time I've tried to get cash off of a Mastercard and this location always says that I cannot use Mastercard at this location and that is not true because Bank of America who I've been with for 32 years takes Mastercard but this location never works.
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March 2023 by Sunroc Anderson
I always get the best customer service experience when I come here. Greeted with warm smiles and very knowledgeable employees.
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December 2022 by Laura
Worst bank ever! I closed my account there, hopefully they'll go out of business and someone will buy it out?
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December 2022 by Gen Smith
This bank is horrible lines long and wrapped around the building and several employees inside just walking around. They need more tellers on Saturday. I am sure they know they are more busy on a short hour day!!! People time is important when they are doing business with you!!!
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December 2022 by Debra Cross
I have bank with them for 7 years always helpful on Germantown parkway I just wish that they would keep it smelling better sometimes its not smelling fresh an happy they are open tell 5 pm now.
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November 2022 by G Wilson
This bank is horrible lines long and wrapped around the building and several employees inside just walking around. They need more tellers on Saturday. I am sure they know they are more busy on a short hour day!!! People time is important when they are doing business with you!!!
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July 2022 by Debisree Ray
I was looking for an atm, and found this BoFA atm. it’s a physical bank as well, where the lobby service was closed for the day, when I was visiting. The atm was fine, just the usual one.
