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March 2024 by Mandy Harbison
Would give a zero if i could, I’ve been to this store several times and haven’t purchased anything, they won’t help me … i didn’t even get greeted no one else even in the store , 2 others come in after me and get greeted and helped right away Guess you have to be POC to get helped. Was looking for 3 pairs of shoes. It’s okay i won’t go back , not spending any money here i will just order online through Nike!!
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March 2024 by Sam Mike
Doesn't deserve no star! They don't answer the phone I've called 20 times in 3 different days no answer! I purchased shoes online and they allowed someone else to pick up my order!!!
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February 2024 by Avery
I ordered shoes here for my child and the order was confirmed for pick up even though they didn’t have the shoes in stock. I made a trip across town for nothing. The employee (Carmisha) was so rude to me, even though it was her mistake, and was talking about me *very loudly* in the middle of the store to her coworker.I ended up canceling my order and ordering from Nike’s website. I will NOT be returning to this store. The staff members are rude and aren’t willing to work with you when THEY make mistakes.I’m embarrassed for the management and owners of this establishment.
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February 2024 by Jamie Parchman
Ordered online for in store pick up. Received a notice that the order had been picked up. Called the store 5 times over the course of the afternoon and got no answer. Called the customer service number and spoke to someone who said the order had been picked up. I explained that I had not picked it up and they said there was nothing they could do and suggested I go to the store. I went to the store and they had my item, although they still did not ask for identification or apologize for the confusion.
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February 2024 by Joshua Geiger
Everybody's super Kool,love the clothes and shoes they have.
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January 2024 by Rico Palmer
Great experience every time I come in to buy something
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January 2024 by Kathryn Cooper-McIntire
We bought our daughter a pair of shoes for Christmas and they were too small so we took the shoes back. They did not have her size in store so we were told we could have them delivered to our house in 3-5 business days. We are now on business day 10 with no shoes, no refund, and no info when we try to look up the order.
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January 2024 by J Hilburn
Customer service was terrible at city gear
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December 2023 by Joshua Dawson
Everybody in there is very rude I don’t ever go out of my way to leave any review but this place is the worst shop I have been to in a moment everyone there seems like they hate their job and you’re a bother to ask any questions. Just order online and don’t waste your time going in..
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December 2023 by Big momma
When In literally one person finishing up their transaction, and it was a bigger lady with dreads, I tried to do an online order in the store with her . She acted as if she didn’t know how to do it more like she did not want to do the work and her manager, slender girl acted as if she did not know how to do orders as well more like did not want to do the work I was trying to order 200 and items five items total the bigger lady with dreads very rude for no reason she acted as if she was mad she had to work and her manager standing right there did not try to help or assist but I kept a smile n stayed friendly those are the skills the two lady’s are lacking being a manager and a cashier surely they know how to do online orders, the energy that that was gave off from the lady with dreads was like she mad that I’m trying to do an online order and get it sent to the store these ladies are lacking people skills and customer service skills. Totally unacceptabl when I came to spend $200 left with nothing because thy both acted like they don’t on how to Order n they system I jus left n laughed about it in car like they must be doing bad or not were they wanna be life so they act and try to treat customers unprofessional for no reason those even if don’t no job keep a smile and be embracing those are the first face as we see as customers when we walk in the store instead I got no greeting in the energy and vibes was not great. It was more like ughh we gotta work hopefully the attitudes and energy get better you ladies are queens…….
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December 2023 by smith jr
Change the manager asap. Ashely is very rude and never works she is either on her phone or in the back of the store she never helps the other employees. Speaks whenever she feels like it when people walk in and just has a lack of professionalism. I’m not sure if she’s high at times and under the influence but her bold face just looks like she doesn’t wanna be at work or bothered so I never bother to ask questions. She didn’t speak back the other day I walked in i told her good morning and she just looked at me furiously so when I confronted her about it she caught an attitude. People should take what they do serious because it’s to many other people who would appreciate and take the position more serious.
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December 2023 by Luis Figueroa
I’m looking at buying shoes online and picking up from the store. I read the reviews to this place and it made me turn away and choose to go with the store Hibbets in Owasso even tho this one is closer to home. I rather make the drive out to Owasso. Rudeness and unprofessionalism is something I will stay away from if majority of people are speaking of their experience as that. I give this place 3 stars.
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October 2023 by dana craven
Great costumer service….Honestly I like shopping with them… appreciate ya
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October 2023 by Dylan Carrigan
Worst customer service I've ever received by the lady working here.
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August 2023 by Genean Seals
The City Gear staff is friendly, knowledgeable, and helpful. Thank you so much for all the work you do.
