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August 2024 by billy benson
I along with my wife have been using this store for our eye glass needs for 7 years. Never had a bad experience but have seen rude and impatient customers.
My 41 year old son started using them last year and loves them. So, if you're looking for a great place to get your glasses this is it. If you're an entitled Memphian who lack couth and manners, most likely you'll be unhappy.
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May 2023 by Jim N.
Really nice store. Very popular so avoid weekend shopping it's busy. But it is definitely worth it. Lots of good stuff and great deals.
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October 2022 by Amanda J.
This place is always packed and you can barely find a parking spot. The employees at the pharmacy are rude and talk to you like you're stupid. The aisles are packed and it's very disorganized. I'm not renewing my membership.
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August 2022 by Stephanie C.
I very much appreciated fine customer care I received yesterday at this Costco. Checking out I mentioned to (checker) Jasmine that I was frustrated that I had purchased I thought 2 bags of Freshpet dog food 1 or 2 weeks earlier not knowing it would now be on $5 rebate. Jasmine suggested I go to customer service & request a rebate for these (shortly) earlier purchases. I was thrilled to be given rebates due to Jasmine's thoughtfulness. I am 75 with new orthopedic procedures on both knees. My Costco purchases yesterday were over $300. Toward the end of loading it all in the van, my strength was badly waning. Just then Costco employee Rudy came over & with great warmth & care said: "May I finish loading your groceries & take your cart?" No one has better customer care than Costco.
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August 2022 by Yolanda Adams
Love Costco. However this product is dangerous. Purchased this #Jackscantinasalsa on 29 July after I tried it at Costco from a food demonstration. It was delicious in the store.
However, as you see from the picture even though there is a little over a month on Best Buy date, the salsa is spoiled. The container looked like it was ready to explode and the bottom was pushing out. The salsa itself was fizzy and sour.
I called the company, no answer. And then I did some research and apparently this is a known issue.
Do not buy.
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June 2022 by Heidi L.
I have been to Costco stores all over the country. This one today outshone them all.A lot of people went to the cash registers all at once. They were really slammed. They rose to the occasion in a mighty fashion. The lines were dealt with exceptionally quickly. It was amazing.Thank you.
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June 2022 by Merlin V.
Love the store and everything they offer. Go almost every other day to get milk because my kids and they are priced better than Kroger or any other grocery store. My past two experiences have really sucked. If I knew I had to wait over an hour for a chicken wrap I would have bought a slice of pizza or a hot dog. i was hungry when I arrived so I went to the counter to order food as soon as I arrived. shopped and got everything I needed in 20 minutes checked out and then waited 40 minutes for a crappy chicken sandwich that I will never order again. I watched multiple people order whole pizza after whole pizza and just waited and waited while everyone else got there food. Really pissed me off. 2nd occasion I go to the tire center and see what tires they have in stock for my car. I purchase the tires on Friday and set an appointment up on Tuesday because this is when I was available. I bring my two boys along again and ask how long it will take to get them on. Rob tells me 1hr to 1 1/2 hrs. I get a call 10-15 minutes later after they have removed my tires to find out they sold two of the tires and the service manager forgot to pull them from there stock. they no longer had them available. they try to upsell me on a more expensive tire that I did not want. they did find two other tires from another retailer but I have to wait over 3hrs so they could pick them up from where ever to get them installed. WTF. never again will I buy tires from you!!!!!!
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May 2022 by Kathy S.
We've only belonged to Costco for 6 months, but we have had great experiences and service. My only problem is that I am handicapped and sometimes I have trouble finding parking. I wish there was a simple solution to the problem. They have several handicapped spots, but they always seem to be taken. I've even left without shopping because I couldn't find a spot.
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April 2022 by M R.
I had a horrible experience at Costco as I know that so many do! Employees were fairly, friendly on the sales floor but as soon as I walked up to the cashier, Melissa, her and her helper buddy treated me like I was a huge inconvenience! My husband and I spent $1,000. You would think that they could be a little friendlier and patient! We had a large order!!! She was rude the second I walked up and he was just throwing my stuff all over the conveyer belt, with no consideration of my purchases! My husband was trying to bag items as fast as he could and the guy was just throwing our items into the cart! They weren't even busy at this time! There was no one behind me in line! A nice man walked up and thanked us for spending so much and being a valued customer and mentioned us upgrading to an executive account because we DO spend A LOT but Honestly, I don't even want to shop here anymore! I have better experiences at Kroger and even, Walmart!!!
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April 2022 by Minh Nguyen
Do not go here with you proscription from other places. Rude. Unprofessional. Unpleasant
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April 2022 by Alice Gains
This is a most horrible optical place I have been to.
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March 2022 by Max Nguyen
Do not go here with you proscription from other places. Rude. Unprofessional. Unpleasant
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March 2022 by Kathy Biggers
Stood in line for 5-7 minutes at Customer Service for Cathey to tell me to get behind 3 other people who had just come in with returns. Despite me politely telling her I had already been there, she was very rude and I walked out without renewing my membership and will be going to Sam’s Club. She had seen me standing there for the last 5 minutes and instead of just people polite decided to take her bad day out on me.
Customer service is EVERYTHING so please make sure you have the right people working the desk! You lost a 10 year member today.
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March 2022 by Bev Watkins
Huge line at gas pumps. Several people directing cars. The wait wasn't bad at all.
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February 2022 by Theresa B.
I love Costco. I think they offer great prices on so many products from electronics to home goods and food staples. I just wish there was a Costco Warehouse closer to my home!
