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March 2024 by Linh Nguyen
I should’ve listened to the 1-star reviews. This place is way far from professionalism and mindfulness to their patients.Made an appointment, showed up, and no one was there. Called multiple times, was told that the doctor was out for “family emergency,” while the signs outside stated that they’re “always staffed.” No apologies, no reschedule, no nothing. Didn’t even get a call in advance that the doctor won’t be here today and i drove 3 hours for this appointment. Please do yourself a huge favor and choose other clinics.
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March 2024 by -kcrs-
Google forces you to rate at least one star, but this place isn't even worth that.In short, the care I received from this facility was subpar, at best. Had I been there for anything more serious than a viral infection I may have left. To elaborate:Walking into the lobby I was greeted by extremely loud music, which while perhaps appropriate for a pizza place, was not helpful in a medical setting.The person who checked me in and triaged me was rude beyond belief. Never mind bedside manner, simple common courtesy eludes this individual. It's bad enough when you are feeling sick enough to go to urgent care but to have to deal with a person who is blatantly irritated with you is not helpful.When was triaged, my blood exygen level and temperature were taken. My blood pressure was not checked and no questions were asked about medications I take or basic health history. That's concerning.Even more concerning was the physician's demeanor. He seemed to not believe me when I told him I had a recent positive COVID test. So much so, that I showed him a picture of the test result. To which he responded the test must have been oldHe then asked me if I wanted a flu test. I responded by telling him I didn't know what I needed, which was why I had come to urgent care.I will stop there but will never, ever return to this facility again. I'm shocked by the good reviews and glad others have had positive experiences at this facility but sadly, that was not mine.
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February 2024 by Ginger Sweat
Dr. Norris and his staff were amazing. Very thorough and helpful.
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February 2024 by Destoni Owens
Dr.Norris is Outstanding first and foremost , he is educated , compassionate , and straight to the point. The 2 young ladies at the front desk could use a few courses on professionalism. I went in to speak to the doctor in his office regarding a concern which was $150 alone.
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February 2024 by Dorothy Sallis
Dr. Norris and his staff are AWESOME!!! Quick and easy! Saved me a hospital visit!
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February 2024 by Arion Cage
New Location Address:East Memphis Urgent Medical Clinic1645 N Germantown PkwyCordova, TN 38017Did a walk-in visit to see Dr. Norris, service was fast and friendly. I was serviced in under an hours time.I was able to be administered a steroid shot and prescribed medication for the Flu on the spot. Definitely 10/10 recommendation and I will be returning for any of my urgent care needs in the future. Oh, and they do accept most insurance providers so that is definitely a plus, even Medicare/Medicaid ?
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February 2024 by Brianna b
Horrible customer service! Front desk staff was extremely rude!
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February 2024 by Melissa Abdi
The doctor was very nice and pleasant, I would definitely see him again but his office manager was very short and dismissive. I felt she was bothered by having to do her job. I explained also to her that I was hard of hearing and did not have my hearing aids in because my ear was aching and she still had her back turned towards me asking me questions. Her whole demeanour was just bad
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February 2024 by Logan McGrath
The clinic is efficient, clean, and had very friendly and knowledgeable staff. I highly recommend Dr. Norris and East Memphis urgent medical clinic.
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January 2024 by Xero Kaos
There was no wait and the doctor and staff are very nice.
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January 2024 by CUcar
Clean, nice, and kind. However, flu test costs 100 dollars with cigna insurance plus 75 dollars visit cost. It is better to know in advance what you will pay before you get the treatment.
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January 2024 by Danielle Boyle
Amazing quick and efficient. Staff and doctor are very nice and caring and in and out quickly
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January 2024 by Katie Byrnes
Great urgent care!! I was in and out in about 20 mins earlier today! Great care!!
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January 2024 by Sheria Hall
Great experience - other than an actual hospital emergency room - this was the only urgent care setting in the area with a MD on staff. No appointments needed - just walk in. The doctor listened and gave me approximate meds - it felt so good to be seen by an MD in an urgent care setting.One bit of advice - the front office team does need to work on their customer service skills.
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January 2024 by Kobe Fan
Would not recommend. I wish I would've kept strolling to see the other comments. Doctor rushed through my visit. Showed lack of care. I see why there wasn't anyone in the waiting area or back.
