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February 2024 by Gregory Glenn
Very friendly, seems to very knowledgeable and they took the time to show what was needed to repair my vehicle so I didn't purchase something I didn't need.Made this appointment same day after one of the nearby Firestone couldn't see me for an appointment that I had made online the day before.
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February 2024 by R F
The team worked to get my vehicle to the back in a timely fashion. To my surprise, the technician was finished before the hour promised time. Every one on the team was very friendly and professional. Please allow for the tv to be on the news or about something related to cars, not on HGTV. Nothing against building or remodeling but don't want to see that the entire time of my wait. I stayed in the lobby area.
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February 2024 by Thomas Gray
Mr Walker explained everything and was very helpful.
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February 2024 by Jeffrey Cox
The Team there were extremely helpful, friendly without patronizing, and the wait time was very short. A different Firestone had put the wrong tire on the car and said they couldn't get the correct one. This Firestone had the tires, and corrected the mistake. Awesome.
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December 2023 by Itzel Gomez
My fiancée went for an oil change earlier this week. He got it replaced, it started to leaked, and the response we got from Firestone was a $400 fix. When we decided to fix it ourselves the oil we removed from our car (bring new oil Firestone supposedly replaced) has metal shavings in it. What????
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October 2023 by Mariah J
Time is money & they love to waste your time. I had a car accident and needed an inner & outer tire rod replacement, wheel alignment, & low control arm. Paid $1,500.00. They fixed it. Got my car back and it’s making this loud squeaking noise that it wasn’t making before they fixed it when i turn my wheel. It’s very loud, I can hear it inside my car & outside my car. Thought that the axel or tire rod was super new and tight and just needed some driving to loosen it up. months go by it’s still making the super loud noise. Had an appointment with them at 2pm just for them to “look” at. got there waited a whole hour just for them to tell me to reschedule and come back later because “when you come late in the day like this we are closing up” wasn’t late in the day. it was 2pm and i had an APPOINTMENT. I had to leave school early just for this appointment. They didn’t even look at my car the day that I had the appointment. I just want the noise to go away. I went back the rescheduled date for appt #2 at this point. Looked at it & told me that my left front axel is missing a boot & I needed a rack & pinion. I drove my car to firestone right after the wreck and it wasn’t making that noise. So whatever they did caused it. If you’re fixing the damages from the wreck involving my steering, why not fix the entire thing. When I brought my car up there they asked what I wanted fixed & told me everything that I needed done. I told them to fix everything that was broken down there from the accident. Did they remove my boot from the axel? Did they remove my rack & pinion so I would have to come back and spend more money. It’s very unfortunate. Oh, and I also had to come out of pocket just for them to “look” at something that they messed up.
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October 2023 by James Tidwell
Very helpful with fixing my car. Took it in that morning at 8am, they called before 11 and said it was fixed. Awesome. Very friendly.
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October 2023 by Anshuman Mehrotra
Horrible experienceDropped my car due to check engine light on. Told them the reason codes but they insisted they will do their own diagnosis and charge $150.00 . Full synthetic oil chnage is over $100. Full synthetic oil 5 quarts is $35.00 on Amazon oil filter is $8.00 and they charge $100 for that.Spark plugs 5356 IRD power spark plug, which is sold on Amazon for $8.99 is charged at $ 27.99 and ignition coils at $218.99 which costs$115.00 in the market. Sku # GN10730. Last time I went for brake inspection and they gave me an estimate of $1000 and I went for second opinion to.meineke and there half of the things they suggested were not needed. And my brake job was done in $300.00. People need to stand up and realize these people are taking hard working Americans for a ride. Charging 300% on parts and charging $150 labor charges. I mean who does that.
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September 2023 by Melissa Minnis
Came in for an wheel alignment needed a new tire, got both. Really great guys, I was in and out. They went all out with the Halloween decor. And a woodchuck hangs out there.
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August 2023 by Carolyn Armmer
My low tire light came on and I went to my favorite tire store Firestone. I have been buying my tires here for over 10 years and they always take great care of me.I drove up and within 2 minutes a nice young man checked all my tires. Two of my tires need air and I was on my way.The employees at Firestone on Germantown Parkway are always nice, courteous, professional, and attentive.They are very knowledgeable about every aspect of tires, wheels and other things to keep my car running safely.They are the best and I trust them totally to keep my car safe with great reasonable price tires and so many other services.
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August 2023 by Jay zatar
I were recommended to come to This Firestone (Cordova) to fix my Vehicle. And it turned out to be the best experience. Mr Jeff and Mr Greg helped me out with my Vehicle’s Over heating Problem. They are very Knowledgeable and helpful besides of the Excellent Customer Service. Thank you Guys
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July 2023 by Anna Bacon
Firestone has now gained a supporter for life because of the kindness shown to me from each and every member I encountered today! I was referred to this location because they had my tire in stock. Upon arrival I was greeted with smiles and kindness. I had been experiencing a crisis with my sick father and they were compassionate, prompt and efficient. Cannot thank everyone who helped today enough!
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June 2023 by Qwin Howard
Went here to get a break check, and they made me wait 30 minutes even after I had scheduled an appointment with them. They checked it and told me 247 other problems wrong with my car and tried to hit me with a bill of over 3k! Remind you, I'm only here to get my breaks checked, and that's what I got, everything other than what I came from. Not to mention, the cashier was very rude, sitting there with a plate a spaghetti and desperately trying to sell me a credit card that I kindly declined multiple times. I just didn't have a good experience here, I didn't like the vibe or anything else. ZERO STARS FROM ME!!
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May 2023 by Kenneth Preyer
I have had my vehicle serviced there several times. They're very knowledgeable and pretty fast.
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March 2023 by Ayo
I have been a valued Firestone customer for the past six years. Today is the last day I every use Firestone, so help me God. I had an appointment for my oil change at 8am and dropped off my daughter at school early to make my appointment time. In my hurry, I didn’t realize I left my wallet with cards on my table, but I had my phone with contactless payment options with me. I was told they did not provide any contactless payment options, worse still, I couldn’t drive my car home five minutes away to pick up my wallet. I even offered to leave my iPad (>$600) and office ID as collateral for this $150 oil change bill. The employees wouldn’t budge. One of them even laughed at me. I regret taking my car to this firestone establishment. The service was average at best, and I don’t feel like a respected valued customer.
