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January 2024 by Joy B.
I'm an avid business goer to the Golden Beauty supply store for years since close to 7 years going in and buying things. From what I understood when you purchase more than twenty dollars, the beauty business will punch out a hole in this beauty card and after 20 punches completely punched out you can get a $5 discount off on your next purchase. On 12/28/23 - I go into the Golden Beauty supply to pick up some items and had my card. The clerk (manager at the present time) was helping another customer with makeup decisions and basically giving the customer a makeup consultation. I waited quietly tired from taking a red eye flight the night before after waiting in the airport for 12 hours....so I'm waiting for her to tender the customer out - she made her purchase as if I'm not waiting to be check out still having a conversation still with the customer about how to apply the makeup. The customer before me notices my card and said I should have brought my card. So Golden beauty is still honoring this promotion. The Clerk didn't even address me with a hello or sorry about the wait. With a straight face ringing me up she saw my card and said you have to buy $20 worth of things before you can use this. I did have less than $20 and opposed her that it didn't say that on the card after 20 punches I can get $5 off. The clerk said that they were under new ownership and doing away with the card promotion and did not honor what the promotion was for me. I asked to speak with a manager that's when she informed me she was the manager. I left but came back wanting the card back and the owner of the business name. She was on the phone with the owner "Kevin" he was no help at all refusing to side with the customer -someone that has invested there money there for years. I will not be doing business with them ever again. Please review attachment on what the card says. I concluded with the business by saying this is false advertisement. I left there so defeated, sad and weary.
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October 2023 by McMahon
They have a terrible return policy , but they want to keep your money even if their product is of poor quality. I want be returning. Temu, my next stop, plus they are are more affordable and have a great return policy.
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July 2023 by Lily W.
Less than favorable customer service experience. Was condescending and when I asked where something was. When I was visibly taken back, she then imitates my response. Highly recommend spending elsewhere
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June 2023 by Tamela Story
Extremely racist. The older lady that claims she's the manager was very racist and rude
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May 2023 by Ms P M H
This place doesn't deserve one star but I had to add one. The employees are prejudiced asian descent owners. I don't plan to shop there again. Horrible customer service. That old woman is a rude old bih!!! Take your biz where its valued and not here
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May 2023 by Chandra Marks
Have great selection, customer service, and prices. Also, have a variety of items.
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March 2023 by Jayla M.
best beauty supply EVER!! they have everything you need lashes , wigs , nails etc. you have to try!!
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March 2023 by Zaire Kee
I hate coming here. They will literally follow you around the entire store and have employees text each other as soon as you change aisles and watch you. And one of them will follow you at check out and watch you leave the store. Can’t even look around for all the items you need
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March 2023 by Natasha D.
Online says they are open until 9pm. Got there at 8:45 to grab something real quick. They had the door locked with someone standing there only letting people out.
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March 2023 by Tammy Chism
The absolute biggest LIERS. The receipt says, EXCHANGE within 7 days on certain items. Well,, I went in 3 days later to exchange an unopened/unused product and the Old Lady said, once you go outside the door NO exchange. So be careful and make sure you know your CORRECT item cause the receipt is FALSE AND INCORRECT. RUDE CUSTOMER SERVICE!!!! Smile when you buying but the DEVIL when you TRY TO EXCHANGE. THEY DONOT HONOR THE RECEIPT FOR EXCHANGES PERIOD.....
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February 2023 by Tammy C.
This is absolute worst customer service. The receipt says you can exchange. Then the old lady holler once you take it out no exchange. It was not opened and had a receipt that STATES at the bottom EXCHANGE FOR STORE CREDIT. That's the reason some of them are not worth fooling with. They think they can LIE TO YOU, TREAT AND TALK TO YOU ANY KIND OF WAY AND WATCH YOU LIKE YOU'RE GOING TO STEAL. Not EVERYONE steal some of us work for a living. Make sure you get EXACTLY what you need cause they will NOT let you exchange for a damn thing. FALSE RECEIPTS
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February 2023 by Samantha Kandi
Don't really have what I was looking for but they were nice enough to let my mom exchange somethings she had held onto for more than 7 days for whatever she needed .
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January 2023 by Wendy Rodgers
They always have what I need and the prices are not bad
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December 2022 by Julia Gamble
And a lot of hair products wigs braids they had all kind of hair and supplies that you would need to do your hair
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September 2022 by Aunties Silky Sweets
The reps were very nice. I asked about the location of an item, and instead of just pointing or giving an aisle number, the rep stopped what she was doing to take me to the item. She helped me pick out what I needed and rung up the purchase. Great Job
