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March 2025 by Carolyn S
Sign says close at 6 pm, the lights are on, the back door is open, the door is locked. Go figured. I called inside 3X, no answer.
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March 2025 by LaShondra Redd
KESHA STOLE MONEY AND ITEMS FROM ME....I WENT IN TO ADD A TABLET AND OTHER ITEMS AND THEY DIDN'T HAVE IT...SO THIS KESHA GIRL TOLD US TO COME BACK AND SHE'LL HVE IT...CAME BACK 1ST TIME...SAID IT WAS IN HER CAR ...WENT N CHECKED THEN SAID ITS AT HER HOUSE...GAVE HER MY NUMBER AND SHE SAID SHE'LL MEET ME AFTER WORK....SHE TEXTED AND SAID SHE WAS OFF N I DIDN'T HEAR FROM HER ANYMORE....CALLED THE STORE N WAS TOLD TO COME TODAY AFTER 2 AND SAID ILL GET MY STUFF I BOUGHT....CAME UP THERE N KESHA WAS THERE ALONE SAYING AGAIN THAT ITS AT HOME AND HER BOYFRIEND HAS THE CAR...I ASKED HER TO CALL THE BOYFRIEND N ILL WAIT...SHE GOT MAD AND STARTED THREATENING ME AND THE POLICE WERE CALLED....SAID SHE SOLD MY STUFF SO NOW I GOTTA COME TO THE STORE WHITHOUT HER BEING THERE TO TALK TO SOMEONE SO SHE WANT SAY IM HARRASSING HER...SAID HER MANAGEMENT TEAM TOLD HER NOT TO GIVE NO REFUNDS...SO U JUST TOOK MY MONEY AND MY ITEMS...ILL NEVER GO BACK THERE BUT IM NOT STOPPING TIL I GET WHATS OWED TO ME... MY MONEY OR MY ITEMS!!! KESHA U HVE NO RIGHT TO DO PEOPLE THAT WAY...AND THINK YOUR GETTING AWAY WITH STEALING PEOPLE MONEY/ITEMS...NOW IM GOING TO SEEK LEGAL SUPPORT!!!
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February 2025 by TASHA O.
New manager sucks! He dont know the policy, changes your plans, and will lock you out of your account. Oh, and won't give you a receipt with your purchase. He won't do returns either to make his store sales look good.
DOUBLE CHECK YOUR MONTHLY PAYMENTS!!!
I'm in the process of doing a segment on the news about this location.
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October 2024 by Jayla Watkins
Quaneshia is the BEST. Great costumer service and attitude. Very face and helpful. Iām so glad your were able to assist me thank you and keep up the good work and positive attitude!
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August 2024 by Tara LoCastro
Store manager is the BEST!! My husband and I are loyal customers of Metro/T-Mobile.
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August 2024 by Baby Choppa
I wanna give a big shout out to ms.Bergandy she really helped Me out today. She made me feel welcome at the store and her customer service is out of this world š. I left the store feeling great š so shout out to you love you are amazing š š¤©
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July 2024 by Jonathan Garrett
Yesterday I purchased two tablets from a very knowledgeable and polite representative named Q. She went above what the normal sales reps demonstrates. Not simply out just to get a sale but she made sure I was satisfied with my purchase. I am happy to see that there are still people who give exceptional customer service.
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July 2024 by Nader Suleiman
Wonderful team. Great associates who go the extra mile to help as much as they can.
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April 2024 by Mahala Holliday
Went to this store yesterday to turn on my iPhone 14 with my mom. Shout out to Burgundy, her customer service was amazing!
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October 2023 by Jorge Pizano
Marlo have great customer service. He help every time I come in the store. I highly recommend you to see him.
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August 2023 by Yuly Romero
The worst experience of my life, I bought a Samsung phone and the store warranty is for 30 days, I went to report the failure that my phone had on the third day and the store manager, Tony, did not want to change it.
To sell he showed the greatest collaboration and kindness, however when asking for his help for the problem he had no qualms about getting angry and not helping.
I contacted the call center executive and they only generated a report, however I had to keep my damaged phone.
I do not recommend them, they must educate their staff to be diligent, empathetic and respectful of staff.
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August 2023 by Wendy Lussier
Didnt help me with what I needed.
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June 2023 by Jasmine Johnson
Very quick an easy when it comes to paying my bill no questions asked amazing
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April 2023 by Sedric W.
The women was rude asf calling my son big and a fat a** all because she couldn't fix our phone while we told her our phone was off while she is all on the phone talking to people on speaker like she is at the house i do not recommend you go to this metro she is rude asf
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March 2023 by Deborah Rawls
Marlo was great !! He was very funny, and dead on helping me with the phone I needed, after breaking my old one. I plan on sticking with Metro!!! GREAT CUSTOMER SERVICE
