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December 2023 by Olivia Floyd
Just visited and they were very helpful and made easy for me to get all my insurance needs handled.
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December 2023 by Anissa McHenry
next year I plan to get my own insurance and not rely on my parents insurance. I was unsure of where to go or what to do. The staff at Rubys State Farm office was very helpful and kind. They answered every question that I had and gave me the best option that would suit my needs. being new to purchasing insurance it was a little intimidating to have to find options for myself, but they made it easier for me to choose. I appreciate their honesty and their thoroughness with this process for me. When it’s time for me to get my own insurance I know where to go!
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December 2023 by Jacqueline Jamario
Gaines was not helpful at all . I needed documents to secure my apartment and he did not send the correct one. Now he is saying it’s going to take 3-5 business days.I wish I would had went somewhere else.
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April 2023 by Ashley Tyrrell
She is the sweetest and most helpful person in the car insurance business!
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October 2022 by Carol Riley
Ruby has been our insurance agent for over 20 years. She is the best.
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September 2022 by JDeB444
I recently bought my first home and I called for a quote for home owners insurance. I actually spoke with Ruby herself and she was very nice and helpful. I didn’t know anything about home owners insurance. She was very patient explaining everything to me and I got the quote quickly. I highly recommend!
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August 2022 by Jerri
I called in to Ruby Williams office to get an explanation of why the amount I was quoted for a policy is a different amount than what I was billed for. The woman who answered announced herself as Ruby Williams when I called.Ruby Williams was unprofessional and rude. She did not allow me to complete my sentences before she interrupted me. She also could not provide me with an explanation as to why the quote I received via email was different than what I was billed. She also told me false information about the last amount that I paid.When I mentioned to Ruby Williams that she was being unprofessional in not allowing me to finish speaking before she interrupted me, she continued in the same manner. I told her that I would just cancel the policy. She said, "ok" , and hung up on me.If you want a professional, honest agent, who appreciates your business and respects you as a person, I suggest dealing with another agent besides Ruby Williams.
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December 2021 by 2ZOMBIE_BROS oh
Very knowledgeable and professional people and patient with there customers
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July 2021 by M B.
The price was not the lowest I found but the customer service more than made up for that. Even though their price was a little more, I went with them because they took time to explain insurance to me and I felt comfortable with them. Will definitely recommend.
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August 2020 by Kevin Lee
Great customer service
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April 2020 by David Cullins
I’m happy that State Farm is a great Insurance Company because my experience with this agency isn’t the best. Return calls are slim to none. If you go into the agency at certain hours you will only speak with a receptionist because all other agents are out. Not a good home experience at all. I’m now relying on calling State Farm directly instead of the agency with questions. This is sad and depressing.
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January 2020 by Michael Parham
Chasadie Anderson and Allicia Richmond was a big help to me today. I appreciate them
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December 2019 by rosemary rhyne
My insurance agent 3 years now. Very informative time is not long, when going in, can easily call and get any information @hand at any time business hours. I highly recommend Ruby Williams State Farm. Thank you for serving me thank you for your time.
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December 2019 by Kimberly Tate
Chasadie Anderson was my account rep. She gave me quotes on life, auto and renters insurance with better rates than what i currently have. She was very professional, polite and patient with me. Overall great experience!
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December 2019 by Troy King
Great rates. Caring staff
