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November 2023 by Casey Kisner
Lea Lawrence was such a pleasure to work with. Her friendly professional demeanor makes my visits enjoyable. What a great new addition to the already wonderful Volvo service team!
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November 2023 by Stacey Mac
Lea Lawrence does a great job. We are from Arkansas and she always takes care of us when we come over to have our car serviced. Highly recommend Lea and Volvo of Memphis
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October 2023 by Vallie H.
They are liars they say all your parts that they fix or replace or repair all are lifetime warranty. That's a lie they will find all kind of excuses when you take your vehicle back to them with that same problem that they supposed to have solved meaning fixedI called them to make an appointment for them to fix my interior back on my convertible top inside the lady that makes the appointment she tell me to hold ,after I got though explaining to her what was going on with my car she comes back to the phone and tells me that they said they don't work on my type of car no more, long story short,I took my Volvo back to them about the interior on top was coming back a loose all the little clamps and bolts pops out of it when I was letting down the top one day,that they had supposedly fixed about a year ago and I told him(Eric, ) when I went up there and made an appointment , finally brought my car stay in the waiting area about a hour 1/2 for them to come and get me and tell me my interior lining is broke ,in that case it was broke when I got it fixed previously about a year ago by them $500dollars and something on that inside interior top.I have spent a lot of money with Volvo on my car they say cause my car is old the reason why but it's all good. I will not ever buy another Volvo. They are bad quality. The old black lady work at the front desk are very( Rude )she needs to retire or something,The peoples are liars that work there. And you all need to stop saying you're work is a lifetime warranty, but they are not because y'all going to always have a excuse when someone bring their car back
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October 2023 by Chris PLUNKETT
Lea Lawrence, Eric Gibbs and Derek Thomas make a winning team at Volvo of Memphis! The professional friendly service they provide is the main reason I go there. BEST CUSTOMER SERVICE in the city!
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October 2023 by Tammye
I WILL NEVER BUT ANOTHER VOLVO EVER. Volvo never disappoints...the worst customer service ever from the service department. I was actually told by Lea Lawrence that I should contact my insurance company because she did have time to keep calling them with the windshield quote. Therefore, it is now my job "the customer" to provide my insurance company a quote from Volvo.This is not my first bad experience, Derek Thomas was extremely rude to me when I owned a XC40...2020. They suggested that I trade up to the 2022 after multiple issues including steewheel replacement. I was promised things would be better THEY ARE NOT. Within 6 months or less he driver door panel would detach each time I got out of the the SUV. Now, I am have faulty rear sensors. IT'S ALWAYS SOMETHING. II repeat... I WILL NEVER BUY ANOTHER ONE.
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October 2023 by MeYucca Rayner
I’ve only had my Volvo a few months and not only do I love it, the staff is the best!!! Lea Lawrence made sure she explained every detail to me when I went to get my first maintenance. She was thorough, knowledgeable, and simply the best!!!
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July 2023 by Samantha Wong
During a long road trip, our xc40 unfortunately broke down. Although being closer to Nashville, we opted to go to Volvo Cars Memphis based on the great reviews. Eric G. was able to quickly pick up the phone when called and did his best to accommodate us despite the busy schedule they had.We are so grateful to the kind people at this place, specifically, Eric G. and Ernie N. who were able to squeeze us in and get our car up and running before they closed! If not, we would have been stuck here all weekend and all our reservations and appointments we planned for the week would be cancelled. Lea L. was also incredibly kind and reassuring, telling us not to worry as we were so stressed out this entire day!They also had complimentary snacks and beverages which was much needed after the tough day we had. We are truly so thankful and wanted to happy cry from the amazing hospitality and service they provided!! If you're ever looking for a good dealership/service, definitely go to this one! THANK YOU so much to Volvo Cars Memphis for saving us.
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July 2023 by David Johnson
My car needed emergency service during a cross country trip. Volvo Memphis took excellent care of me providing car service to a hotel and repairing my Volvo in a timely manner. I was very pleased and grateful for the service I received from Vovo Cars of Memphis!
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June 2023 by Louise Carruthers
I got a new to me car last month and was unsure of all the features the car had. I just spent an hour with CJ who helped me tremendously to understand what all my car had and how to work everything. He was so patient and understanding. I feel so much better!!
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June 2023 by jason gilchrist
Volvo of Memphis was very helpful. Being 2 hours from there or Nashville the customer care/service swayed us going here. Would highly recommend.
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May 2023 by Marybeth Lowrey
Lea Lawrence in Volvo of Memphis’s Service Dept. was extremely helpful to us getting our car serviced.We have purchased four vehicles from here and their service is outstanding!
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April 2023 by Deborah Smith
Everyone warm and friendly . I was scheduled for a oil change for 8 o’clock. Upon arriving at 8:15 I was told it would take an hour and a half or two however it took three. I had to inquire at the service desk if my car was ready. Shortly after, they came out to let me know that I was ready to go. Even though my wait was Great in Assess I enjoyed the waiting area the coffee was great quality. ( cappuccino) I indeed will return.
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April 2023 by Alex Leschhorn
We went to look at new Mazdas. Anthony took care of us. Great service quick paperwork competitive prices.
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April 2023 by Mark Finneran
Great service experience with Eric Gibbs!
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March 2023 by Jayne Brown
If you had 20 stars I would give them!!! I am 64 years old and have bought ALOT of cars!! I have never had a car buying experience like I had a Volvo! James the sales associate was so professional and kind. Eric in the service department went above and beyond. I will never buy a car at any other dealership. Volvo is AMAZING!’
