-
October 2023 by Wheelhouse Travelers
Safe, clean, and very well priced. Highly recommend, for the above, but also for excellent customer care.
-
October 2023 by Holly G.
This company stole $4,000 of my friends money then refused to refund it and they received no generator!
-
October 2023 by Julie S.
This people stole $4000.00 of my money! All they did was give me an estimate! No service, no generator! I called the next day, (after the estimate) and said we weren't interested in a generator at the time. This company of thieves robbed me of 4K and refuse to give it back! Now I have to sue them! so yourself a favor and do t do business with these crooks in Cookeville, Tn
-
April 2023 by Diane Vaughn
Excellent customer care and service
-
February 2023 by Brenda B.
We just bought our house in the area and the house had a whole house generator. We had Cove Generators come out to service it as we did not know when the last time it was serviced. Good thing too because it needed a new battery. They were very helpful in going over the generator with us and answering all our questions. We also signed up for their yearly maintenance and monitoring service. We needed to call them for something (I don't remember what) but they were really responsive and quick to come out. We highly recommend Cove Generators, and we have to our neighbors. They are honest, quick in responding to customers and genuinely nice people. They have great people working for them and we would trust them for any of our generator needs.
-
February 2023 by Robin G.
During a recent power outage, our generator failed to kick on. My husband was able to fix that easily, but we decided to schedule service. Cove Generator was responsive and arrived as scheduled. In fact, the tech called to let us know he was 10 minutes away. The technician was courteous and did a fantastic job. Pricing was very reasonable. We will use them in the future and highly recommend them.
-
October 2022 by EJ Fernaloza
Good and safe, never have any issues with No one
-
March 2021 by Mi S.
Buyer Beware...I purchased my generator from my local Lowes in January 2020. Cove Generators was their recommended contractor for the installation. The install process for my generator was long. It took all day and part of the evening to complete. The generator has been trouble free since it was installed. The problems started when Cove did not schedule my maintenance service as agreed. The agreement was that they would NOT perform ANY service without my prior authorization.The owner, Janet, confirmed this fact after I called (January 2021) to determine why I had received a totally unexpected and inflated bill in the mail. After a brief discussion and Janet's acknowledgement that Cove's service prices are significantly higher than the other service providers in the area, she graciously offered to give me time to pay the bill. I declined her offer but again balked at the higher than average cost. Janet then offered to reduce the service charge to match what one of the other local service providers normally charge ($150) to compensate for their error of coming onto my property AND performing a service that I never authorized. I accepted and immediately sent the agreed payment amount; totaling $200 ($150 Service + $50 Monitoring).I lost my monitoring at the beginning of March for non-payment after Cove received their money in early February! Janet did NOT honor her offer! Upon further investigation it was discovered that Cove Generators put the ENTIRE $200 into their pocket, even though the original service charge (before Janet's discount) was only $190. I had left numerous messages requesting Janet to call me to work this out, but had not received a call back. On my last call to "leave a message for Janet", I finally reached her and was yelled at, berated, called names and told to "not call again" because "they don't owe me anything"! Janet would not let me get a word in at all. When she was done speaking, she hung up on me. I have never before dealt with a business that behaved as childish and unprofessional.The simple fact that Janet and Cove Generator didn't, at the very least, immediately reach out or refund the "overpayment" is unethical and dangerously close to dishonest. Additionally, Janet's failure to honor an offer that she herself made to make up for errors that she admitted occurred makes me seriously wonder about the core honesty of this this company and its leadership. Lowes has not only dropped them as a preferred contractor but will not even recommend them to its customers. Perhaps my experience with them was not that unique?
-
February 2021 by Richard Ritter
great guys and great service
-
November 2020 by Lee Suffridge
Great service, on time, thorough. Best of them all!
-
September 2020 by Cornelius Blatz
Very nice People
-
May 2020 by Becky Stowers
Very professional and courteous group of men doing our installation..they all worked well together And had my job complete in a snap! Highly recommend
-
December 2019 by Dena England Critch
Impressive customer service start to finish!
-
November 2019 by Kathy Bell
Very friendly and honest people
-
July 2019 by John Kennedy
This place is the best! I feel very safe here .if you enter the property Janet knows you are there.very affordable and secure.thankyou Janet for all your help, your awesome!!
