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January 2024 by Mike Howard
They are friendly and helpful. It's a great place to pay your bills when you don't have online pay.
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January 2024 by 亗Jarl
Horrible and very unprofessional.. very rude to my wife about helping her with her Verizon phone been a Verizon customer for 4 years and counting and never had a experience like this . Hope that employee doesn't stay and gets fired.
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December 2023 by Shirley Hammond
I had an virus that was removed.
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December 2023 by Henry Selby
Just WOW! I had a problem with a brand new phone that I had bought at Walmart. Those people couldn't seem to make it work! I went to the Verizon Store (where I wish I had bought the phone) and Dan Keller sorted out all the issues REALLY FAST! Thank you!
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December 2023 by Drew Estes
I always get a high level of support and retail services at this Verizon location. The representatives are courteous and willing to do anything for you to be satisfied with your Verizon service. I highly recommend this location in Morristown and Verizon in general.
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December 2023 by ET G
Very helpful staff! Enjoyable and pleasant.
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December 2023 by ALL-PRO-55-YT -
Yes it's a long story. But when u try to change to AT&T version tried to charge us 800 for a phone that I took I'm to upgrade 3ms before. So that way we couldn't change lines. Witch was Bull. So now our phone bill is almost a 1000. So I wouldn't remend this place to no one. Had to call customer service and was with them over hour half trying to explain that I only upgraded and even paid the 100 to do so. All cause we wanted to go to AT&T. We'll we never did as for right now. But it eil be soon. I wouldn't even walk into this place if you could go somewhere else that's what I would do. They wil fo anything for you yo have to say with them. Not fair. Thank you...
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November 2023 by Charles King
Getting help in the store with things is always easy and things get taken care of (5 star rating for employees at location). Took away 3 stars due to trying to place an order through the app or webpage (constantly shows something in stock, then you add it to your cart and select express pickup and it’s never there), also calling the store is completely useless as it takes you to a call center. The Verizon app and Verizon website are completely worthless.
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October 2023 by Michael Horton
Very professional people work here, very knowledgeable and helpful
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October 2023 by Sherri M.
It is ridiculous that you pay so much money for phone service with verizon and can't speak to anyone at a local store because they don't offer their phone number..
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September 2023 by Rob Rickard
Nice people and helpfulBrett kincer is a asset to the team
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September 2023 by Kathleen Davy
So glad the great folks here helped out my friend. Just here in the states on asylum she needed a way to pay her phone. They tracked it down n found a way out of no way! Now she can talk to family! Thank you
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August 2023 by Todd swaggerty
This Verizon store absolutely sucks. Management needs retraining on customer service l. Went in to exchange a device they told me I couldn’t exchange cause of fraud. So I called Verizon customer service and they told me no fraud was on my line. So I filed a formal complaint. Suppose to be getting a call from the district manager. May be filing a discrimination lawsuit.
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July 2023 by Don
Came in to 7 people waiting and only one person working. Almost left but stuck around. After a while two more employees showed up and they got through everybody. The person that helped me was friendly and did solve my problem. Given this is the only Verizon location in town you'd think their staffing would be better. The staff members can't help this of course.
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July 2023 by Gary Wilson
These people do NOT want to help you at all when you go in there! I have a new phone and they did not want to help me figure out what the problem is! Do not waste your time going in there. They could care less! I do not understand how people like that can keep a job when they do not do their job!!
