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April 2024 by J White
Great experience with this company. Would recommend to others.
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April 2024 by Brown Enterprises
Great service along with courteous employees. Would recommend to anyone needed professional and timely repairs.
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April 2024 by Libby White
I had a great experience with this company and all the employees I have dealt with. Would highly recommend.
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April 2024 by Grace Comp
Let go unsafe and attitude when called with the problem
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March 2024 by Courtney Pouncy
everyone provided outstanding customer service
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March 2024 by Ariana Garcia
Did amazing work on my car and would recommend!
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December 2023 by Courtney Sanders
I had my first wreck over a month ago. The staff was patient with me and was very helpful. Communication was great throughout the entire process; I was kept up to date on the status of my car. My car looks brand new like before. Very satisfied!
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December 2023 by Amy Parker
They worked quickly even with me dropping off my car right before Thanksgiving, they kept me informed through the whole process, and took care of everything with the rental car place.
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November 2023 by Sherri Bushee
Steve and the office staff were great to work with. Very responsive. Received a quality and timely repair on my vehicle by their body work team.Services: Painting
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October 2023 by Mark Pariseau
The repair facility was easy and convenient to find. The estimator walked around my vehicle explaining which parts would be replaced versus those that would be repaired. The rental facility was close as well and works hand in hand with the shop. Overall, a great repair shop that I highly recommend.Services: Steering & suspension repair
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October 2023 by Jeff Coomes
First time with any body repair, and Caliber Collision was amazing. Kept me posted about repair status and I got my Altima back 2 weeks earlier than we anticipated.
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October 2023 by Patricia Bruce
I was very disappointed in the service I received. The lack of communication was poor. They communicated well, up to me bringing it in. After that, nothing, absolutely, nothing. I didn't hear anything in regards to my vehicle, until I received a phone call from the insurance company informing me that was vehicle was "totaled." Really! After further investigating, I was made aware of the "whole" procedure, from somewhere "I missed the memo" I was never a part of this "conversation", and my car was disassembled and reevaluated (2nd time) without my knowledge. “What was the 1st evaluation?” After driving my car (twice) for estimates and I thought repairs, I had to have my car "towed" out because of their disassembly. It is in their consumer's rights "to attempt a good faith by at least a phone call". “This never happened”. They may do good work, but their lack of communication (outside & inside), ended in this review.
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September 2023 by Seyde Martinez
I came here to get my door fixed and repainted. Shane Cook gave me an estimate and was extremely professional and helpful. I received my car back very fast and in perfect condition. Would definitely come back for any future repairs!Service: Body & Trim
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September 2023 by Todd Pinckley
Came here in May 2022 because it was a part of Geico Express. Initially things went well, but quickly fell apart. I was told it would be approximately 2 weeks to get my car and to check online for status updates. After about 10 days I checked online and it said I was ready for painting and my car would be ready soon. Multiple days went by and I called for an update. I was told to check online for an update. When I mentioned what it said I was told the status was incorrect. When I asked if it would be ready within the two weeks, I was told no and that was only an estimate. Several days went by with no update. I called again and was given the runaround. My wife then attempted to call and get more info. The staff were incredibly unprofessional and condescending with her. Finally, after nearly a month, we got my car back and the repairs were subpar (see picture). The bumper hangs out, the parts don’t line up, and there are pieces rolling around inside the tailgate. The staff acknowledged this and said they needed a part but wanted me to have my car back since I didn’t have a rental. Then they would call when the part came in. It’s been 15 months and I still haven’t received a call. This place is terrible.
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June 2023 by Samuel Montalvo
AVOID THIS GARAGE AT ALL COSTS!! They were very disorganized about the whole fix. At the start, they couldn't do the simplest of things. They gave an excuse as to getting started with the job, saying they couldn't get ahold of the person that they needed to clear the charges with. I call JUST ONCE to my insurance agency and they said that they've received no calls or emails from caliber. So, I scheduled another date for me to drop the vehicle off. That date comes around and they acted like I was inconveniencing them by sticking to my reservation. Throughout the whole fix, they would let me know a little about what was going on and that was the best it got. So when I called them a few weeks into it, it was as though the text messages I was getting were preemptively sent. After my original pick up date was moved to the next week, it was moved to a few days later because their "Quality Control" person wasn't there. At least they had the decency to handle the extension on my rental car, but that was about it.They must have skipped out on the "Quality Control" because there is nothing about their work that looked to be Quality nor controlled. They were sent the car to have the door and front fender replaced. From what I was told, it would be OEM. I don't know where they got the parts, but it's definitely not OEM. First off, both pieces feel and sound hollow, definitely pulled from a lesser vehicle. Everything they replaced was done cutting corners and not doing the job right. I had thought that maybe the passenger side blinker was blown out or the fuse needed to be replaced because it wasn't working, but to my amazement, it was not plugged back in. That is what started my investigation into this so called quality work. They said they were holding the car because they needed to apply another layer of clear coat, but that never happened, it's noticeably rough and off. The inside door panel doesn't fit the door, clips are misaligned, and it sounds like the door is about to be rusted through everytime you close it.I gave them time to fix this issue, reached out to them and haven't received any response. They got paid and handled it all like con artists. I will never use them again, and I recommend you find someone else to work on your vehicle.
