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October 2023 by Adam Grant
They had to replace some of the rear suspension of my wife's rogue when it was in for an insurance claim after a wreck. A few weeks after we got it back it started to make a strange noise when braking, so I pulled the tire off and found that they left the bolts that bolt into the sliding caliper bolts on the brake caliper loose resulting in the top one falling out while driving. Very unsafe, and needless to say I will not be using them in the future.
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July 2023 by Brandi Bryant
If I could rate this 15 stars I would, these folks are great. They took my mangled Lexus and made it back into a beauty. 10 out of 10 on the body and paint work. Very friendly and professional and does a quality job. I can’t thank these folks enough!!!
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July 2023 by Troy B.
I took them my 21 Camaro after I was hit at a stop sign and they were recommended by the local Chevy dealer. I have to say im pretty impressed with the work they did and would recommend them to anyone for their body work or paint. Their staff even stayed over so i could pick up my car. I cant say enough about that customer service, Thank u guys!
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May 2023 by Juan Reyes
They had to repaint my vehicle twice because the first time there was a lot of dust, pin holes and orange peel all over. The second time they repainted and buffed there was some dust under the paint but not as bad as the first time and when I picked up the vehicle the buff job was so bad that it took a long time to get all the swirl marks out. Some spots looked like whoever buffed it, buffed for too long and burned the clear coat. Door and window trims weren’t installed properly and some door weather strips were painted over. I was told “we don’t have a million dollar paint booth so if you want it to look like a new car go out and buy a new car” They clearly don’t know what they are doing. If you want a professional job I suggest go elsewhere, if you want a mediocre paint job done and don’t care what the car looks like afterwards then this is your place. These guys have MAACO beat.
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January 2023 by Ken Kangas
Second time we have used Alliance. Both times were relatively minor damage -not- covered by insurance. Since we didn’t need the car to be perfect, they were flexible in helping us decide what was the most important and cost effective parts to fix. They were easy to work with and communicated very well too. Recommended local business!
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November 2022 by Elisabeth Lee
Butch and Billie Jo took care of our auto needs right away. They are friendly, attentive, cost effective, and detailed. We are thrilled to have find them!Service: Body & Trim
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November 2022 by Elisabeth L.
Jim and Billy Joe took care of our auto needs right away. They were friendly, attentive, cost-effective and detailed. We are thrilled to find them.
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September 2022 by Meaghan Brown
BUYER BEWARE the employees must post the positive reviews themselves !!!This is the worst company I’ve given my money to in years. The people in the office do not care to help at all they just want to take your money and get you out of there. I had three encounters with them during myProcess that we’re terrible.1. When I first arrived on a Tuesday for my scheduled appointment the gentleman told me my parts weren’t in. I had to coarse him to help by asking for a tracking number or to please call to find out where they were and he acted so annoyed. After making a call INDEED my parts were there, but initially he told me they weren’t and said he didn’t know what to tell me. I went ahead and left my vehicle after he miraculously found the parts.2. They called me that afternoon to let me know my vehicle was ready. When I went to pick up my vehicle just before closing I asked for some pliers back that were holding a plastic guard in place under the vehicle and they said they didn’t even get to repair that part!.. that they miscommunicated with the repair man and never told him to do this which was 1/2 of my $300 repair. The rude lady in front offered me $15 credit for my inconvenience after I planned my whole day and week around these repairs and arranging for rides with my 1 year old son. I told her my time is worth more than $15 and I would be back to pick it up the next morning when it was repaired correctly.3. I picked my vehicle up and it looked great (the other 1/2 of my problem was that my bumper had a gap on both sides where there were broken brackets and looked like it may fall off.) the bumper was seemingly intact until I drove 15 miles to my families house and the bumper had fallen out of place again. The same issue I had paid $300 to fix. When I took it back to them to ask why my repair had not been done correctly she said they saw more damage under the bumper (which was never communicated to me) for it to stay in tact. So I was fraudulently told my repair WAS done correctly for $300 and it wasn’t at all. They gave me an incorrect estimate and never told me any other worked needed to be done until days after they had taken myMoney and I came and complained about the condition of my car. They’re misleading crooks. The only person that seemed to be decent was the mechanic who happened to talk to me in the parking lot. He didn’t have many options for me as the crooks in front don’t help much but he had a great attitude and I could tell he wanted to help, he said he had some automotive glue to help reinforce the repair that was attempted. So ultimately I paid $300 for glue and $15 clips to be put under my Plastic guard.Service: Body & Trim
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July 2022 by Destiny Pointer
This auto body shop is astounding!! They fixed damage I caused to my sister's car, twice and they made it look brand new! They are wonderful people and communicate with you about every step of the process.Insurance took forever, like always, to pay them but they got to work asap and worked hard.I would recommend this place to any and everyone who wants their car to look like it's almost brand new! Amazing service!! ????
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May 2022 by Aliyah J
They helped me out a ton today without even a charge! Definitely coming back to this place when I need the rest of my car fixed! Loved it!
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May 2022 by Cheryl Davenport
They did a great job on my car after a deer and my car had a disagreement.
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April 2022 by mario velona
Just to change the lightsThey don't know how to clip the covers ?????
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January 2022 by Mike doliveira
Had some very light damage on my car and wanted to get an estimate if I had the work done without filing an insurance claim. Called some other body shops in Murfreesboro and they wouldn't even schedule an appointment with me because I wasn't going through insurance. My wife found Alliance on the internet so I called to see if I could schedule some time. Staff was extremely courteous and told me they would fit me in regardless of a claim or not.When I got there I wasn't sure what to expect from the outside but I walked in and they immediately fit me in just like they said they would. They quickly reviewed my damage and not only did they provide a straightforward assessment they told me I didn't need to do all of the work I was expecting to have done saving me a LOT of money.Don't be fooled by the exterior of the building...these are good, honest folks who will treat you fairly and do great work for you.Service: Body & Trim
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January 2022 by Mike D.
Had some very light damage on my car and wanted to get an estimate if I had the work done without filing an insurance claim. Called some other body shops in Murfreesboro and they wouldn't even schedule an appointment with me because I wasn't going through insurance. My wife found Alliance on the internet so I called to see if I could schedule some time. Staff was extremely courteous and told me they would fit me in regardless of a claim or not. When I got there I wasn't sure what to expect from the outside but I walked in and they immediately fit me in just like they said they would. They quickly reviewed my damage and not only did they provide a straightforward assessment they told me I didn't need to do all of the work I was expecting to have done saving me a LOT of money. Don't be fooled by the exterior of the building...these are good, honest folks who will treat you fairly and do great work for you.
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January 2022 by Charles Comstock
ABSOLUTELY OUTSTANDING WORK. COURTEOUS, PROFESSIONAL, WOULD RECOMMEND THIS BUSINESS TO ANYONE WHO TAKES PRIDE IN THEIR VEHICLES.
