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January 2024 by shelly lund
What a great company they offer so many different products.
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March 2023 by Google user
Would be a negative if I could!! I was on the website 2/5 and the banner said $40 off the $369 price. Everytime i went to pay it wanted to charge me $359 only a $10 savings! I tried to chat but they weren't open, so I tried the next day. They insisted that the price of $359 was correct, but unless this is another version of new Math $369-40\\u003d$329. And to further add to the situation, the banner was still there and now stated the cut off for discount was midnight 2/6. Still wouldn't let me gete the discount, said that they were updating the website and techs were working on it. So how is that a me problem, the banner was there I was sending the chat person verbatuim what was on the site! All I got was \\\"God Bless have a nice day\\\" Well God Bless their bait and switch hearts, that is just wrong!!!
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February 2023 by B Rickey
Would be a negative if I could!! I was on the website 2/5 and the banner said $40 off the $369 price. Everytime i went to pay it wanted to charge me $359 only a $10 savings! I tried to chat but they weren't open, so I tried the next day. They insisted that the price of $359 was correct, but unless this is another version of new Math $369-40\\u003d$329. And to further add to the situation, the banner was still there and now stated the cut off for discount was midnight 2/6. Still wouldn't let me gete the discount, said that they were updating the website and techs were working on it. So how is that a me problem, the banner was there I was sending the chat person verbatuim what was on the site! All I got was \\\"God Bless have a nice day\\\" Well God Bless their bait and switch hearts, that is just wrong!!!
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June 2022 by Mike Adams
We bought the HD 700 and had it shipped to my dads home. The product did not work. I called Assistance Technology Services and they helped me trouble shoot over the fun. They said the unit was faulty and that we needed to return it and order a new one. When the new one came it did not work either. I called and they said they would not refund the money. The woman was very rude and refused to let me speak to her supervisor. This company does not answer their phone. You must leave a message and wait and hope you get a call back. This business, in my experience is a complete and utter scam!!! BUYER BEWARE
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May 2022 by Heidi Maroney
I ordered the Medical alert system that is dog friendly. The system was advertised that it would work with blue tooth. It didn't. The refund policy was given with the RMA # not before. Basically shipping both ways and a 10% surcharge was taken out of the purchase price. Basically cost me $40+ to try their system. I had it 1 day to realize it wouldn't work. I purchased due to my being disabled and on a limited income. They say they are religious but if that was the case they certainly don't act that way! Plus if I purchased on Amazon it would have been refunded100%
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May 2021 by Donna McKeown
Great service. I got canes for my parents and they actually are using them
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June 2020 by D Lee
ATS sales and web info says their system will work with cell phones IF you buy their bluetooth device (I did). Product manual for bluetooth device shows a flip phone being programed and used on their system. Only problem is that most if not all cell phones will work on their system - certainly not the Jitterbug flip phone! So I programmed an iphone on their system only to learn from "Sherry" @ ATS that their system doesn't recognize the tone sounds of iphones! (they don't say that anywhere either). Sherry at ATS promised me she would call and research Jitterbug and also have their tech person call me to help me resolve programming issues. She did neither. TERRIBLE EXPERIENCE. Terrible customer service!
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September 2019 by David Lee
ATS sales and web info says their system will work with cell phones IF you buy their bluetooth device (I did). Product manual for bluetooth device shows a flip phone being programed and used on their system. Only problem is that most if not all cell phones will work on their system - certainly not the Jitterbug flip phone! So I programmed an iphone on their system only to learn from "Sherry" @ ATS that their system doesn't recognize the tone sounds of iphones! (they don't say that anywhere either). Sherry at ATS promised me she would call and research Jitterbug and also have their tech person call me to help me resolve programming issues. She did neither. TERRIBLE EXPERIENCE. Terrible customer service!
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May 2019 by Rick Rose
There was a mistake in pricing for a product that I purchased. The mistake was dealt with in a very generous manner. I could not have asked for better service, both in response time and resolution of the matter.
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February 2019 by Greg Hill
I ordered a WIFI Video Smart doorbell from this company. It arrived defective. (Chinese junk). I was forced to pay the return shipping cost ($11.90) in order to receive a refund on the product. I asked numerous times to escalate the issue and speak with a supervisor or manager. I was denied access to anyone and received no return phone calls.
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October 2018 by Donna Bertani
Ordered an ATS emergency alert telephone dialer in March-18 to help out an elderly friend who lives alone, a few months later the speaker component of the device stopped working. I shipped ( at my expense) the phone back to ATS for repairs as it was too late to return the item for a full refund, but I was shocked to learn that the shipping costs back to me were at my expense as well. As this order was placed from Canada and all charges are in US dollars the total shipping almost cost as much as the phone purchase . This product was of poor quality, the speaker which is a crucial feature of the phone was not clear and garbled and to top everything the phone broke down after several months. Company claimed the phone no longer worked because it was dropped, however, this phone was set up and only used as a monitor for the panic button and I was assured by my friend that it was not dropped.
