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March 2024 by Michael V.
The best that can be said is the room was clean but smelled of cleaning products. Room was worn and dingy. Bed was okay. It took 2 people 10 minutes to check us in to our 2 rooms. We wanted to get an early start in the morning but the dining area was dark with the chairs still flipped up on the tables. I tried to get a cup of coffee but it was obviously from the night before and was tepid at best, The OJ on the other hand was warmer than the coffee. We loaded the car and then tried breakfast again but while the lights were on there was still no food or fresh coffee and the waffle maker was not turned on rendering it useless. The Staff seemed mad we had come in for breakfast so early. We ended up eating at Waffle House. Stay anywhere else.
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February 2024 by James Kavan
Loud near the interstate but rooms are cleaner than expected by the rough exterior. Guy working the desk was very friendly and helpful.
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February 2024 by Leah Grigas
This is a MOTEL, contrary to what the overview says. This was okay for a motel but still a lot to be desired, especially when we had stayed at several BWs on our roadtrip. Creepy and dirty corridors between rooms where the ice machine was. No elevator which was unfortunate as we had heavy luggage and were on the 2nd floor. Breakfast had no hot food or milk when we went down. It works in a pinch, but we wouldn’t go back.
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January 2024 by Courtney Harker
My experience was absolutely horrible during my short stay here. The room was FILTHY. Bugs crawling on the ceiling, windows, curtains and window ledge. Stains on the pillow cases and towels. Dirt and dust all built up on the window unit for A/C and heat, which was being held together by duct tape. The sink was severely clogged and not draining properly. And there were dead insects of some sort on the floor. I had to lay a walkway of towels all along the floor because I refused to walk on it without some sort of barrier. The pillows (for a king size bed) were a joke. Not even king size pillows. You can hear every single car that passes on the interstate behind the building. Awful, Awful experience at this motel. I will never stay here again.
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January 2024 by ERA Middle TN
You need to place your 911 address where it is easily visible.
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December 2023 by The Queen's Table Marissa J
I always stay here when traveling.Walkability: Lots of shops and restaurants nearby
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December 2023 by Shirley Schulz
Great experience ? comfortable bed, great customer service, good breakfast. We will stay again!!Rooms: Clean and spaceyWalkability: Easy to get to your room, and they made sure we had a 1st floor room.
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December 2023 by Kurt N
Stayed here a few years ago. Since then they have revamped the room we were in nicely. It was very clean and comfortable.
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December 2023 by Brian H.
Standing water in the tub with a smear mark on the bottom (in the water) that looked like feces, the ceiling light in the bathroom had painters tape on it and was inoperable. There is a big plaster patched unpainted spot on ceiling in the shower. The floors in the room were filthy and the flooring at the foot of the bed is coming up and my wife tripped on it. After walking around barefoot my feet were black. The TV remote needed batteries. The outlet on the outer wall to the left of the a/c is inoperable and has 2 lamps (the floor lamp and a nightstand lamp) plugged into it which of course, don't work. The whole room was dusty and obviously had not been thoroughly cleaned in a long time.
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November 2023 by Katrina Burkhardt
The only thing that was a slight concern but nothing to be too concerned about was the heating/ac unit was loose from the wall area.
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October 2023 by Lou A
The room was noisy. Need to insulate the door better, to cut down the noise from the expressway. Coffee was weak, and there was not much care with their food preparation. The biscuit and gravy did not try because the biscuit was hard and the gravy looked terrible.
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September 2023 by Susan Grant
Not a high end hotel, but not meant to be. Very clean, great price for the night, booking and check in were easy and the staff friendly and helpful. The hotel felt safe and is located very close to ST Thomas Rutherford hospital (we stayed the night before my surgery). I am very pleased and will definitely stay again if I need to be in the area.
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September 2023 by Edmund Aycock
Room was excellent. Beds and pillows were outstanding. We slept really well. Shower was good and hot! AC was weak. It was 100° when we got there and the AC could barely keep the room cool. After the sun went down the temp outside dropped and the AC did a good job keeping us comfortable. The refrigerator didn't do anything. Wasn't working as far as I could tell. Fantastic access to anything food or shopping. All within half a mile. Overall a great place to stay. We're using it on our way back!
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September 2023 by L S (Lee)
Good value for the price but not the level of quality we've come to expect from Best Western.Room sheets were clean and price was reasonable. Breakfast was good. Better than expected. Staff was friendly and helpful.Unfortunately we did have a couple of issues. They were exposed pipes in the bathroom. The pool filter was off and the pool had a lot of bugs on top of the water which made swimming an unpleasant experience.Rooms: Room floor was not swept well. Our feet were dirty without stepping outside. Pipe access panel had no lid. The pipes above were exposed. Everything else with the room was fine. The sheets were clean and a good value for the price.Safety: No safety problems during our stay. Plenty of lighting, etc.Food & drinks: Breakfast was good with hot and cold choices. Several varieties including a waffle maker. Orange juice and apple juice was out but promptly taking care of by staff.Noteworthy details: Staff is friendly .Pool filter was off so there were lots of bugs on top of the water. The water appeared clean but that was overshadowed by the volume of bugs they weren't being caught by the pool skimmer.
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September 2023 by Kelly E
Wood floors were so dirty our feet literally turned black... gross!!! Kinda makes me wonder if they even wash the sheets.
