-
June 2023 by Heath
My fiance and i made a reservation 2 weeks in advance and we're contacted the day before our move, after i received an email this morning with a confirmation number, to be informed that the center could not provide us the moving truck we ordered, and the next nearest location was in Lebanon that could get our reservation filled. That's an hour drive away to get the service fulfilled. This in inexcusable and poor management, and communication.
-
August 2019 by R Br
Absolutely trash service. I called and was on hold for fourteen minutes to simply ask if they can wait five past closing since an accident delayed me getting s prepaid rental. Got here at 6:04p. You lost hundreds of dollars over four minutes. Garbage service, garbage management, go to enterprise.
-
April 2019 by david miller
Budget is simply the way to go. Staff is very friendly and prices are reasonable.
-
February 2019 by Brandon Climer
Pretty decent prices I guess. Have used them alot of the past year.
-
March 2018 by Michael M
As other reviews have started absolutely the rudest woman at this location. As I was waiting to close out my rental truck this woman was browbeating some guy ahead of me to get insurance on his rental. He declined several times but she kept harping and then turned nasty when he declined. When it was my turn for service she told me my truck was low on fuel. I explained that I had just filled it 4miles away. Because it was parked on a slope it was showing a little below empty. Asked her to open the fill cap and see that it was up to the brim.she refused to even go look. Said she wouldn't open the cap. So I went out and opened the cap for her to look. See attached picture. She said it didn't matter that it was full if the Gage didn't register she was going to charge me anyway. She said sir it's your problem I'm not going to argue with you. Felt like I was going crazy don't think I've ever felt with someone so irrational. So I recommend you rent from anyone but this location. Avoid like the plague!!!!!
-
December 2017 by Nicholas Krupla
Reserved a truck a week in advance, they told me I had to go 40 miles to another location to pick up the truck. They did nothing to make it right, and so I canceled reservation. The guy on the phone told me to complain to customer service. They are the worst truck service ever!
-
August 2017 by Apex Grind
Absolutely one of the worst experiences in my life. The associate at this location did not allow me to talk. She kept interrupting me and telling me how she was helping me. Never once told me thank you for being inconvienenced due to innacuracies on the companies part. Some additional training is needed on how to interact with already agitated customers. I will be writing a formal complaint. Lets hope I get a better response.
-
April 2017 by Christie Goddard.
Rude terrible customer service!!!