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October 2025 by JAS1229
I called for a quote on Friday and was told I’d receive a call back on Saturday due to computer issues. After a week with no response, I called again to check on the status of my quote and was told once more that I would get a call back. It’s now been over a week, and I still haven’t received any follow-up. I’ve decided to take my business elsewhere due to the lack of communication.
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October 2025 by ray daniels
Each person is awesome and willing to help every time I come into the office.
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October 2025 by Marc Sha
Very unprofessional business, it’s been a month that I been trying to get a hold of Jessica Logan and she does not return my calls or emails or even texts. so my policy got cancelled and now I’m paying extra because of her negligence.
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September 2025 by Astacia Sigarlaki
Jessica is the best! She really works to get you the best deal and truly looks out for you. If you’re looking at Allstate, go with Jessica 🙌🏼
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September 2025 by Michael Sun
I made some policy change to the existing policy before next renew date. First I was told it would be applied to the next renew premium a couple of times. However I terminated it anyway as I switched out eventually due to a better rate from a different company. Then agent said there would not be prorated refund as it was within the next renew notice.
This what I found through chatgpt.
If you make a change before the renewal date, it should generally apply to your current policy term, not the renewal term yet.
Premium is normally recalculated based on the change, and if the change reduces coverage or risk (e.g., remove a car, lower coverage, move to cheaper location), you should normally get a pro-rated refund or credit.
Just want everyone else be warned about this from Allstate.
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November 2024 by marcus lucas
We have had exceptional service from the very beginning, since we started doing business with this agency. Jessica Logan worked extensively with us to get coverage for our home and auto’s that were superior to our previous insurer, at a reasonable price. She and others in the agency are very responsive when we have questions.
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September 2024 by Amanda Spence
Looks like I’m searching for a new insurance company. We’ve had bundled insurance with Allstate for 3 years, but at this point Christopher is unresponsive. He told us our insurance would go down after my teenage son had been covered for a year. It’s been over a year and I’ve only seen the prices go up. I’ve emailed 5 times now with no response. No communication, poor customer service. It started out good, what happened?
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July 2024 by Jessica logan
The best
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June 2024 by Jennifer Nolan
I have been an Allstate customer for years, but Christopher Poplin and his staff have been the best team I have ever worked with. Very friendly, knowledgeable and helpful.
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June 2024 by Diana Payson
He was helpful when we were getting quotes after moving to Tennessee. Unfortunately when we needed help with a claim that occurred back in December 2023 which was 100% the other drivers fault ( it still hasn’t been resolved nor have we been reimburse 4 months later). The lack of customer service and professionalism was astonishing. Not answering phone calls and not returning messages that were left on a recording.
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May 2024 by Noel Goodale
Personal service, insurance options and pricing all excellent.
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March 2024 by Jordan Schenk
Great agent and staff! Love doing business with them!
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January 2024 by jenefer warrick
Chris poplin is great to my whole family..
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January 2024 by Paige Scott
Great customer service.. very helpful, quick responses.
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January 2024 by Patricia Akins
I can always get a response to any questions or concern that I have.
