-
November 2023 by Ben Riddley
Just drove 9 1/2 hours ONE WAY to get to dealership only to find that the truck we were interested in was completely rusted outNot only was the truck rusted, the rust had clearly been PAINTED over in an attempt to hide / cover it up....Manager says not to worry we have two other similar trucks off site that they had just got in and we can take a look at but to be aware they hadn't been cleaned up yetNo issues, We hop in the car and drive 15 minutes to go take a look at themNo exaggeration these trucks were SIGNIFICANTLY worse not a chance that they'd pass any kind of inspectionWe went back to the dealership with the intention of making a deal on the original truck we came to look at but at a reduced price to account for all the issues we would be left to deal with only to be told they were a "no haggle dealership".Did I mention we were cash buyers just to make it easy on the dealership?Needless to say we didn't make a deal and left both empty handed and extremely frustratedOur salesman was very kind however both the owner and management should be absolutely ashamed of the operation that is being ranLastly,Don't waste time with this dealershipTake my advice as well as the advice from countless other reviewsStay away!!!
-
November 2023 by Lance Matthews
Pretty bad experience with them. I went some years ago to get a mustang GT before they expanded, they refused to let me test drive for reasons they wouldn’t tell me, the car wasn’t crazy powerful or anything so I still have no idea.I gave them another chance a few weeks ago when I got my challenger appraised for 26,000. I came back today and want to trade for a truck but then they change their offer to 22,000, implying that the 26,000 offer never happened. They must’ve thought I was stupid or something because that’s insulting.
-
November 2023 by Tyriana Stewart
My experience with city auto has been amazing! I finally found the perfect SUV for me. My salesman was Grayson and he’s so informative and professional. Peyton was also very helpful. He put gas in my car and made sure everything was good and ready to go. Lastly, huge thank you to Jordan for helping me!
-
October 2023 by Jessi Mooney
10/10 experience! Kiwi and Jackson were a pleasure to work with as they were friendly, knowledgeable and very personable. We left confident that we had made a fabulous and dependable decision for our future.The Dealership was also roomy, clean and had a modern feel. Their business model for sales is fair and honest. We recommend this to be your first stop in the car search!
-
October 2023 by Jared Rust
Sales- Sonya was fantastic! She helped us find EXACTLY what we wanted/needed. AND she went above and beyond ensuring every member of our family was comfortable and had an enjoyable experience which is extremely difficult with two kids under five.Finance- Jackson was efficient and made sure we got the services we wanted. His knowledge, experience and integrity are immensely appreciated.Service- Payton got us setup and explained all the features that were most important and answered every question we had with ease.We highly recommend City Auto in Murfreesboro!
-
October 2023 by Stephanie Bloodgood
Sold me a lemon! I pay $700 for a new car I just bought from them and have had nothing but issues! I took it in to be serviced because I keep getting BCI MALFUNCTION error code on my dash every day, they said they couldn’t find anything wrong with it and still wanted to charge me an almost $200 DIAG FEE! Then proceeded to say the warranty they offer only covers major engine problems…I guess having all the safety sensors going crazy and malfunctioning, my car not starting unless it’s with the auto start, and shift stick locking in park isn’t a HUGE ISSUE and now I have to pay to get it fixed somewhere else when I bought it they said NOTHING WAS WRONG!
-
October 2023 by Johnny Oberle
Good evening, City auto was a great experience to say the least. I took my gas burner over there an got me a ole Cummins. Not only did I get the truck I wanted I got the price / trade in value I was looking for. They where super helpful. I recommend them for any car / truck your looking for. They where super helpful and nice.
-
October 2023 by Kathryn Spula
The service advisor and manager were so efficient, friendly and professional. Wow! My service was quickly processed and my waiting time was under 1 and 1/2 hours. Thank you so very much. So impressed with your staff and facility. Glad I purchased a Mitsubishi!
-
September 2023 by REGINA Holbert
City auto is absolutely amazing. Customer service should get a10. Trace was awesome. He helped me to get a good car and something I wanted. He didn’t try to pressure me into anything at all. Jeff is also amazing. Very friendly and very professional. I’ll be buying cars from them for years to come
-
September 2023 by James Rack
Loving my Chevy Colorado truck. Carmen was very friendly and professional. Had a great experience and got a new truck. She made sure I got the truck I was looking for and that it was available on the lot. I couldn't be happier. Would highly recommend City Auto Murfreesboro and Carmen. Great service and friendly staff too.
-
August 2023 by Tim Perkins
I bought a car for my son from City Auto and was very impressed with the whole experience. The sales team were very professional and honest. I visited all of the other main dealers in Murfreesboro and City Auto had the best stock. We had a problem with the water pump a couple of days after buying the car, but the service team couldn't have been more helpful. The car was booked in the next day and the pump replaced at no expense. It showed the value of buying a vehicle from a reputable dealer. Many thanks to William and the team for sorting everything out.
-
August 2023 by steven conklin
I gave my car to my 16 old and needed a new to me vehicle. I was driving by on my way to get something from Home Depot on Wensday and decided to stop. I was in and out in less than an hour. Everyone involved In the presses was amazing! The salesman I was fortunate to get was Kiwi. Great guy and really fun to work with. If you are looking for a car I would definitely entertain stopping and checking to see what they have on the lot before going anywhere else. Down to earth people!
-
August 2023 by Josh Bennington
The sales process was fantastic. Kiwi was our salesperson and was a great help. After the purchase not so much. The trunk cable is broken the trunk will not open and they said it would take a few days to get the part in. It has been almost a month and we have had 0 follow up or any information about fixing the trunk. So it seems like once they get your money then everything else doesn’t matter.
-
August 2023 by Jamie Johnston
I had a really good experience with this dealership. Kimberley is the absolute best! She knows her stuff and works intensely to make sure you are getting what you want with a no pressure approach. The Finance department was great as well. Quick and easy application process and you’re out the door!
-
August 2023 by Curtis G
HORRIBLE COMPANY STAY AWAY! SOLD ME A VEHICLE THE. TO FIND OUT A EMPLOYEE BOUGHT IT FOR HIS SON!
