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December 2023 by Tina B.
I would givea -10 stars! Complete crooks. I filed a claim against them with the BBB of which they never responded to because they knew they were lying & did not replace my catalytic converter of which they quoted at being an hour to do yet took them 4 & half hours & Noah (which was fired) came out several.times & tild me they were having trouble getting it off to replace it. My car died immediately after starting it & bounced & shaked & still drove the same. I paid almost $800 for the catalytic converter replacement, they know, God knows & I k ow they did not replace it! Strait up crooks!! My vehicle blew up & was barreling black smoke out the tail pipes & would not stay started! WORST SO CALLED MECHANICS EVER. makes sense seeing as how they all got trained & got their start at Bridgestone beofr eopeing Distinctive Automotive, they were trained in how to over charge & rip poeple off, then pretend they k ow nothing about it! FACTS!!
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November 2023 by Paul Chilsen
These guys do good work. Usually they run pretty close to schedule. This time however they were more than an hour off the mark. But they did make it up a little bit by not charging me for some of the work. So they are very straight up and honorable, in my experience.
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November 2023 by Jeff Roberts
I am from out of town, and my car broke down in Murfreesboro. I googled car repair shops and looked at reviews. Distinctive Auto Repair was close to where I broke down, and had good reviews, so I had my car towed to them and I am so thankful that I did! Chris and his team were very knowledgeable, professional, and friendly. They had all the parts in stock needed for my repair, and they were able to get me back on the road by the next day! I highly recommend Distinctive Auto Repair!
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November 2023 by Kelsey Kelley
So grateful to have found a local trustworthy mechanic in Murfreesboro! Garret and the team at Distinctive Auto are always prompt, friendly and helpful in explaining what needs to be done and why. They don’t try to sell you on repairs and things you don’t need. They get the job done well and in great time They have done extensive service work on my 2010 Subaru forester and my husband’s 2019 Subaru legacy. Will recommend them to everyone we know!Services: Auto battery replacement
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November 2023 by Justin Barron
Waited 3 hours for their tow guy then called the shop for an update, guy said another hour and a half. So I Waited. My phone died, after getting it charged and back on I find a voice mail from the tow guy saying he couldn't find my place. I immediately called him back but he said he couldn't find the place and gave up. My address is easy to find and the big sign at the end if my driveway with the numbers on it might have been A clue, Or maybe the mailbox with the number on it or maybe the big black truck matching the description parked at the end of the drive might have been a clue. So now I'm a day further from a repair and still need to find a shop and get the thing towed. But it won't be this shop! Thanks for the waste of time.0/10... go somewhere else
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November 2023 by Taylor Blanton
Took them 2 weeks to replace a DEF pump on an F250 because they didn't have the software to reset the PCM and wouldn't admit it(which cost me an additional $500 at the Ford dealership right across the street) and couldn't admit the mistake; they then sent me on the road with my truck nearly in limp mode and told me issue would "fix itself after the mile counter reached 0(which would put it in limp mode). I later find out later on during a DEF system flush that the bolts holding the pump and heater on were stripped so badly that the parts had to be damaged/replaced in order to remove them(which is now costing me an additional $1100) due to negligence of the mechanics who performed the work. Not to mention the being told for literal days, while waiting in their lobby, "one more hour" repeatedly.Service: Auto exhaust system repair
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September 2023 by Diaja Monet’
Distinctive Auto Repair Saved my life! They were able to get me in and out quickly! Very convenient and cost effective! Definitely recommend.Service: Electrical repair
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September 2023 by Malcolm Harris
My issue was resolved the same day as drop off. Very transparent shop regarding the lack of a markup on parts. Customer service was very good and I would definitely use them again!Services: General repairs & maintenance
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July 2023 by Steve Newton
I took my daughters car in for some front end repair. They did some of the repair then sent it to Tire world for a supposed front end alignment. We got it back and was pulling very bad to left. Then they told us that tire world could not do the rear alignment because they need some parts. They still charged me for the alignment and i had to take it to Budget Brakes for the alignment and they had it done in 30 min and it was perfect with no parts. went back to Distinctive and they would not refund the alignment charge even with the warrenty.
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July 2023 by Mickey Young
March 31st I broke down on the side of the highway. I was terrified, it was my first time breaking down I didn't know what to do. Luckily This wonderful place is near where I live. And no matter how much I called they were PERFECT with customer service. They really took care of my car.My engine had blown, it took a while for the car company Kia to send my engine, but as soon as they got it Garrett called me and they started on it.When I went they were low on technicians, but it didn't stop their amazing service. Please read this knowing I genuinely mean all of this.
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July 2023 by Larry Sherrill
The service was great the people were great they were attentive helpful and courteous if I ever have trouble with my vehicle in the future I will not hesitate to revisit them againService: Auto A/C replacement
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June 2023 by Jalen Smith
I’ve been here twice, Robert is the man! Once for an oil change and once for a clutch replacement. They will get you in and out fast and they’re prices are very very reasonable! If you have any auto needs or repairs that need to be taken care of do not hesitate to come here. They will take good care of you.Service: General repairs & maintenance
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June 2023 by Stephen Hickok
Took the truck in first thing in the morning. Had the diagnosis and repair by mid afternoon. Reasonable price considering that it's a diesel truck. Very helpful. Will use then again.Services: Auto engine diagnostic
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May 2023 by Jimmy Jacobs
I highly recommend Distinctive Auto Repair. Every person there was through, Courteous and tenacious beyond belief. They never gave up on my repair. They worked for months with the extended warranty company until they agreed to replace the engine. Each time I called, which was many, they didn’t act frustrated with my calling and answered my questions.I appreciate each person there so much!Services: Auto engine diagnostic
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March 2023 by Denise Kemp
The guys at Distinctive are great. Took my Mazda CX-9 in with the engine light on fully expecting a bill over $1000. They figured the issue out and fixed that issue for less than $75, then they also fixed the blower motor for the heat/AC and fixed my driver door. All for way less than expecting. Great, honest and dependable. Have been taking my vehicles there for years and tell others about them as well. Thank you Distinctive Automotive!!Services: Auto maintenance
