-
March 2024 by Nathan J. Bonilla
Upon arriving at the hotel, my expectations as a Hilton guest were not met. The proximity to an abandoned building filled with trash and homeless individuals was disheartening. The appearance of the hotel itself seemed aged, and the rooms lacked the distinctiveness one would expect from a higher-rated establishment. The breakfast option, priced at $13 per person, proved to be disappointing and did not justify the cost.To compound my dissatisfaction, I unfortunately left my jacket in the room on a Saturday morning. When I contacted the hotel the following day, I was informed that only housekeeping had access to the lost and found, making it impossible for anyone else to assist me. This lack of flexibility was quite frustrating and left me with a negative impression of their customer service.Hoping for a resolution, I made another call during the week, only to have it answered by a member of the housekeeping staff. Their lack of professionalism was concerning and reflected poorly on the overall service quality. Despite their assurance of a callback, I never received one, further exacerbating my disappointment. When I reached out again a few hours later, I was informed that an attempt had been made to reach me, which was simply untrue. Ultimately, my jacket was never found, seemingly vanishing into thin air.Overall, this experience stands as a testament to the worst service I have encountered. I cannot in good conscience recommend this particular Hilton hotel to anyone.Safety: The area looks sketchy doesn’t look inviting at all.Food & drinks: No free breakfast, $13 per person, and the breakfast isn’t all that great.
-
March 2024 by Keith Stewart
Old property. Asked for towels, didn’t get wash clothes. Asked for soap. Never came. Building is old and falling apart. Skip this double tree.Close to a mall. Lots of parking.
-
March 2024 by Traveling Smith
Not the worst place I have stayed and not the best but it’s adequate. It’s just not as nice as expected for a Hilton brand hotel. Room size was decent, we had an odd shaped corner unit with a king bed which I liked more than a standard rectangular room however burnt orange and brown curtains and rugs were not appealing. Poor quality hair and body care products, no lotion or any extras. Room was clean, bed comfortable, bathroom tile grout was black but was originally lighter in colorThey don’t tell you but the front desk has warm cookies and bottled water, you just have to ask. Building and common areas had lots of windows but most were foggy and need replacing or cleaning. Exterior needs some freshening up in landscape.Indoor outdoor pool was pretty neat and is heated.Parking was free and I did not have issues parking: there are electric vehicle chargersConference food was not great meeting area typical but carpet looked warm and dirtyRestaurant on site has live music Monday through Friday. Breakfast buffet available for purchase.
-
March 2024 by Denise 1101
I just want to express how pleased I was with the help I received from Shana, Raven and Harmony when there was an issue with my mother's reservation through the booking app. They were very helpful and professional! ??? I appreciate you guys and thank you very much.
-
March 2024 by Frying Nemo
Service was great. Front desk is very helpful and kind. The room smelled like smoke heavily. The rooms where ok as far as decor and cleanliness. It's just not the same place it used to be. Except for the excellent front desk service. They have always been great.
-
February 2024 by Judy Gorman
Although the staff at the front desk were extremely friendly, I would not recommend this hotel to anyone. My room 320 had a huge HVAC system sitting outside the window that ran all night, room was not cleaned or tidied up for three nights plus it was dirty see pictures below. At this price point you would consider breakfast of some kind would be included but it was not just coffee. ☹️
-
February 2024 by So Blessed
Great location great service they are working in the building so if you need day time sleep it’s kinda hard right
-
February 2024 by Jennifer Jones-Edwards
Double Tree is a great hotel chain and this one is the best I have ever stayed in. Beautiful hotel. Very good burger bar in the lobby. The staff was wonderful! The two young ladies working the front desk were so very nice to my Mother. Love Tennessee! Also, warm chocolate chip cookies!!! Delicious.Rooms: The rooms here are up-to-date and beautiful. The beds feel great!Nearby activities: This hotel is close to restaurants, shopping, and other local activities.Safety: Totally felt safe at the Double Tree.
-
February 2024 by Ashaniqua Smith
Sucks that the entire pool is closed because of rain, not lightning nor thunder, but rain. Pool was advertised as an indoor pool when searched with filter on for indoor pool and was booked for one night for my child’s party for that reason. I will take fault at not going in depth through details and seeing it’s an indoor-outdoor pool. I called after realizing that and was told it will only be closed for thunder and lightning. Now the night of the party, it’s closed because of rain. It is just a waste of $240 and a gain of disappointment and sorrow.
-
February 2024 by Kyra Leilani Moniz
Stopped here passing through on a road trip; was so refreshing being greeted with such wonderful staff. They were two steps ahead of me with everything, and the warm cookies as a welcome gift was the cherry on top.Our room was clean and quiet. 5 thumbs up!Safety: Safe area
-
January 2024 by Marcus
The staff was super friendly and patient, beds were extremely soft and cozy, the coffee was great, the parking lot was a bit spotty with the ice but overall a wonderful night sleep. 4.75 out of 5 starsRooms: The rooms were spacious and nice and warm.
-
January 2024 by Sarah Christine Bolton
Quiet hotel, clean rooms.Rooms: Clean rooms and comfortable bedsNearby activities: Murfreesboro Greenway, lots of restaurants and storesSafety: I felt very safe parking here late at night and walking into the hotel.
-
January 2024 by Jason Turner
Greeted at the front desk with a warm walnut chocolate chip cookie and a bottle of water. Fun burger bar with live entertainment. Clean atmosphere. Beds are comfortable and rooms smell and appear to be very clean.
-
January 2024 by Dana Sumler
The hotel staff at the front desk on this Thanksgiving was awesome and helpful.Thank you for letting my family and l order food. It was such a fun experience. The food was delicious. We definitely want to come spend the night at your hotel soon.
-
January 2024 by Kevin Henderson
Ok here goes we was charged 3 times for a 1 night stay if you are going to run a business do it right also charged more than the price
