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January 2024 by drosos29
Beware of using the app. I placed an order using the app for pickup and when I got to the store, there was a sign stating the dining room was closed. I tried calling but nobody picked up. I just had to leave and lost my 10 dollar order. I might go back but I would never use the app again.
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January 2024 by J V
I consistently wait 20 minutes for 1 iced coffee. Has been every day for the past few weeks. Going to start going to the one futher down
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January 2024 by Deron Johnson
The morning crew is not pleasant. No one greeted me as I walked in nor spoke to me as I waited 10-15 minutes just for someone to acknowledge my presence. While waiting no one said sorry we will be right with you, or sorry we are backed up this morning.The individual heating up food did not announce any order numbers as he walked out and plopped the bags on the counter.Several orders had to be sent back as they were wrong or lacked the full order.If I could give a negative star rating I would.A lady and child came in, and he was clearly excited about the donuts. She waited and ultimately left stating she would take him to the gas station to get a donut and her some coffee.This location needs some remedial training.
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January 2024 by Jessamyn A.
I had the worst experience ever at Dunkin 3250 Memorial Blvd Murfreesboro, TN 37129. The management is absolutely horrible. I placed an online pickup order for the drive thru. I arrived, waited a few minutes at the drive thru speaker, and never heard anything. Three cars were behind me, so eventually decided to go to the window. I saw one customer inside and two female employees walking back and forth, never looked at the window. Still giving them the benefit of the doubt. A few more minutes go by, no one ever looked at the window. I tapped my horn, nothing, called no answer. I can see my order on the rack. I called two more times, still no answer just went to voicemail. I pulled up to the front to go inside. I was waiting for this to be the last resort because I have my two of three children with me (one being a baby). At this point I’m disappointed, but willing to hear what’s the issue. I locked my doors and went inside, thankfully I can fully see my kids. The two girls were just standing around, no customers were inside aside from me now. I asked why no one came to the window and that I had been waiting on my online order. They just looked at me nonchalantly and said their headsets do not work. I did not get an apology or any action that showed they cared. So now I’m upset. I explained to them everything I went through and that I had to leave my two young children alone to come inside. There was no sign on the speaker, window, door, or anything. I can also see a clear video of the drive thru of cars stopping trying to order and pulling off, so they’re just watching and losing business because of the lack of communication. I asked if either of the girls were a manager, they said no, and I asked to speak with one. One girl never said anything the whole entire time, but she went to go get the “manager”. He comes out and said “what’s the name on the order”. I’m the only one inside, he didn’t introduce himself, apologized, gave any reason to the issue, or anything. He didn’t even do the bare minimum. He asked if I wanted a refund and did I want cash or back on my card. I’m shocked at his level of incapability to acknowledge my issue and concerns. I expressed that to him and that I want his name, manager’s name, and/or corporate’s number. He said “you can Google it”, and tried to hand me the cash. I’m speechless so he puts the cash on the counter. I expressed to him again he’s not resolving anything etc, and he said I can take it or he’ll call the cops. He then just walks off back to the back, and I’m waiting. The two girls both walk back. I preceded to call my husband(who is sleeping because he works nights), so he didn’t answer. I’m then on the phone with my mom to try and calm down and to have a witness to hear what’s going on. The girls come back, and I asked if the cops are coming or what is he going to do to resolve this issue. Also, during this time, there were three separate customers (two men and a woman) come and leave out because no one took their order. That’s more business that they didn’t get on top of the drive thru. The girl Devan finally apologized to me and said this was her 3rd day working, all staff had been fired, the manager is supposed to be training them, but he isn’t and doesn’t care. I said that’s all I was looking for was an explanation, to be heard, and a solution. I told her repeatedly I appreciated her apologizing. She asked if I wanted my order, she and the other girl got it for me. I asked for the manager’s name there and his managers name. She said his was Jimmy and the manager over him is Dan. This could have all been avoided. The manager should not be a manager as he either has no knowledge or just didn’t care to help me as a human. I love Dunkin, but will not be back at this location or at least until they get under new management. I will drive a few more minutes to the next location. This experience was completely unacceptable, and can’t imagine this is what Dunkin wants for any location of theirs. I am looking forward to hearing from someone about this issue as I pass this along.
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January 2024 by Brad Varner
Morning shift needs to figure it out. People standing at the counter waiting to order for nearly 15-20 minutes. I order before hand and still have to wait nearly 20 minutes before I get 1 coffee. I’d rather sit in my car in the drive through but that takes even
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November 2023 by Heidi Germano
Several months ago this location was run smoothly. The past 5 months or so it has not been a pleasant experience. Food and drink orders are never correct, we get a different iced coffee every time we order the same named drink, cheese added when we ask for no cheese on a simple order and a lot of the time the female workers do not even acknowledge you when you come up to the widow, they do not say hello, goodbye, nothing. I wish this location was like it use to be.
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October 2023 by Jerome R.
Worst run dunken I've been to. This is near my home so I was looking forward to it opening. Never again, they are consistently out of donuts or don't have enough employees. I like dunken but will never bother to stop at this one again
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September 2023 by frogger
3rd day in a row I've ordered the sourdough sandwich and it's been microwaved instead of toasted.
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September 2023 by Emily H
Went there this morning before work. Said they were open to drive there and have three people inside just stare at me and wouldn’t say anything.
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September 2023 by C Farris
The drive-through is very fast and accurate!
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June 2023 by Danielle McClendon
I come here almost every other day, majority of the time no issues but there are times where my order was not made right, I received someone else’s order and then today I received my order and after the foam dissipated I didn’t have a whole coffee. I didn’t even drink any. Not only that I barely got any ice in my ice coffee. They didn’t even put sugar in my coffee
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June 2023 by Judy Janes
The breakfast sandwich on sourdough bread is really good! Loved the doughnuts ? too. Had crullers, chocolate frosted, and vanilla. Maddy took our order and was very helpful and friendly.
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June 2023 by James Frierson
Great service here never have had an issue in the 27 times ive
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June 2023 by Chris
Just did drive thru. No complaints.
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May 2023 by Morgan Harris
The girl who took my order and made my drink seemed far less than thrilled to be there and it showed. Won’t be back here. The vibe was depressing.