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February 2024 by Sarah Kervin
My rental was setup in advance through my insurance company. It was a very seamless process. Enterprise called to confirm beforehand that date of pickup. When I got to the collision repair they notified enterprise to come pick me up. The gentleman that picked me up was very pleasant and I enjoyed chatting with him. I got a decent education on EV vehicles. Ric helped me when I got to enterprise. They didn't have the exact vehicle I had reserved but I was put into something that was an upgrade from what I reserved. No complaints here. They were clearly very busy. We did a quick vehicle inspection, I gave my debit card for incidentals. Ric explained the process to me for having the vehicle. It was overall a very seamless experience. Hopefully I don't run into hiccups when I return. But everyone there seemed decent. The location is clearly very busy and works quickly to turn vehicles around for customers.
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January 2024 by Chris Roe
I use Enterprise on Broad St. in Murfreesboro, TN for all of my travel needs. The customer service has always been exceptional. I've hever had a single issue.
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December 2023 by Steve Z.
Sydney Knudsen at the NW Broad Entrance Center was exceptional in helping me. Sydney provided professional, yet personable service at a very high level. She is a real asset to your operation!
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December 2023 by Magdy Gorgy
Ric did an amazing job finding a car compatible to my personal vehicle. This is a location I will definitely use in the future.
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November 2023 by Kelly Self
BEST ENTERPRISE EVER!!! Great customer service!!!! Love my rental!! Only place I will ever rent a car from!!
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November 2023 by Mizzsolo Daley
The guy.. sorry I forgot his name was professional and explained pricing to me. His customer service skills are impeccable. He deserves a raise
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October 2023 by Kevin Carter
Chris Allen is the worst at customer service. He should be FIRED !!!! Cars are always filthy. This is the worst Enterprise location that I've ever been to. Needs new management asap !!!
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October 2023 by Johari Hamilton
I was very satisfied with my rental experience at Enterprise on NW Broad. The staff is the best!
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August 2023 by Abigail S
Terrible customer service on 8/1/23 at approximately 16:15. I have used enterprise in the past but this is the 2nd time at this location I have had issues. A week ago or so I was supposed to have a vehicle held for me to pick up a specific date and time. Get here and no one knows what's going on, don't have the type of vehicle requested like I was told I would, waited for at least an hour for them to "find one" and still nothing. I eventually had to leave and come back today because I had other things I had to take care of. Was not able to drop other vehicle off to get repaired due to this. VERY inconvenient when you try to plan ahead
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August 2023 by roger pieroni
Vehicle in requested class was available, staff was courteous and helpful--flipped those two rows of back seats on a Pacifica for me--and the whole process from reservation to return went smoothly. Very pleasant experience, this return customer will not shop around the next time I need a car rental.
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August 2023 by Kevin Cochran
Great staff at the NW Broad st location. They always treat me professionally and with courtesy. The customer service is outstanding from all. The only place I will rent vehicles from.
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July 2023 by Jerico Garrett
I have used Enterprise several times in the past couple of years and all of my experiences have been great! The customer service is always great, and they always work with me to make any accommodations or modifications to my rentals.
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July 2023 by Brent Williams
Had a great experience with this location. The vehicle we got was just what we requested. The staff helping and made sure we we’re taking care of.
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July 2023 by REGINA Holbert
Enterprise was great. I had a small hiccup along the way with trying to get my payment taken care of. They were sweet and very efficient. I will definitely use them again. Being a travel agent I’m always needing a rental at the spur of the moment.
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July 2023 by Tom Rivera
I am a customer service professional for close to 40 years. I do not hesitate to call out poor customer service when i see it and I am happy to praise excellence when merited..Today, it is with great pleasure that I acknowledge the staff at Enterprise Murfreesboro at 2129 NW Broad St. My recent experience with this highly motivated, perfectly courteous and extremely professional staff confirmed that excellence in customer service still exists and it can be found at this agency.Congratulations to Enterprise Corporate, you have a winning team at 2129 NW Broad St. Murfreesboro.Thank you Marquel, Ric, Kenny and Tiara! I look forward to doing business with you again in the future..
