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February 2024 by Andy B
Not what I expected
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February 2024 by Adrian Jordan
Good afternoon, I'm going to preference by saying I was agitated today during my visit today regarding attempting a return. I didn't use any profanity during my visit. With that being said Express has a return policy stating to leave all of the tags present or you cannot return/exchange. This information was presented to me during the initial purchase. On their website it stated "certain" items and not all. The manager was very rude and not helpful. The other agent showed gratitude even though she had to take direction from her manager. Express just lost a customer due to this experience. Been to other retailers and never heard of a policy like this one.
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December 2023 by N Mupenzi
Great store overall, the outfit are amazing for low price
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October 2023 by Linz Chadwick
Stood there for 20 minutes with roughly 6 employees, none of which helped or spoke to me. Just walked around talking amongst themselves.
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September 2023 by Gianna Lyon
This place sets a new standard of excellence for clothing stores statewide. One of the employees, Chad, was very helpful from the moment of arrival. Felicia and Micheal were so kind and even gave me a student discount AND an additional discount for the item I purchased. I don’t shop at name brand store ordinarily as I don’t like to support major corporations but I decided to stop in today just to take a look as I was looking for something very specific. Thanks to Express I was able to find just what I needed. Every one of the Express employees went above and beyond for me. I will definitely be coming back.I’m not sure if they are hiring or not but if you’re interested please reach out. You won’t be sorry being a part of such an extraordinary and people-oriented workplace.
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July 2023 by Guy Fieri
God I love this plaza! I got some sezzy pin stripes boxers BoGo for 4th of July sale! Tons of great casual shirts, especially for you old Italians out there
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July 2023 by Candyce Roberson
The employees are not helpful at all. They’re not even friendly. They didn’t greet me or ask if they could help. They never said a word to me. However, they seemed to be having a good time with each other. The clothing is pretty replaceable at any other store- so there’s no need to return if customer service isn’t prioritized.
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July 2023 by nguyet nguyen
Love this Express store, people there are super nice and friendly! the clothes are so great for work attire
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May 2023 by Bernard Ivory
The Prices And Selection Are Phenomenal.
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August 2022 by Eric Little
My favorite store of all time ❤️❤️❤️ I have so many memories here... And so much clothing!! Go to the clearance section!! Get a credit card!! Also the workers are always different lol don't worry about them. Create your own experience. I love Express forever!!
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July 2022 by Kaitlyn Johnson
Staff are friendly and greet you but then seem bothered as your shopping around and they are hanging or organizing new clothes.
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April 2022 by Scott Stephenson
This express will not exchange or refund anything from cool spring or any other middle TN locations.
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April 2022 by Sarah Jane Murray
I wish this was still a regular store and 11am is a ridiculously late time to open.
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January 2022 by Stan Blair
Walked in looking for something in particular but no one greeted me or asked if they could help. Two associates walked right past me and just kept stocking.
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December 2021 by Timberly Martin
Nice associates great discounts