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January 2024 by Pamela Keating
Very professional. Didn’t keep me waiting long.
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October 2023 by Fluker Edward
Use my debit card on my file to pay for someone else massage and once they saw the mistake, they continued to give me the run around about MY Money. Had to dispute it with the bank. Ridiculous
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July 2023 by Donna Tucker
I've been a member here for almost a year, but have not had a year of massages. They went through an accreditation period, then they needed Mausers, so it was impossible to get an appointment. Finally, when I started to get in, I started having billing issues. I was either overcharged or told a service was covered but always ended up with a balance. I finally decided to cancel last week, but wasn't confident that it had been taken care of. Sure enough, when I called today, they confirmed that I had not been cancelled. I was just charged last week but was told that they needed another payment to satisfy the 30 day notice. I haven't been in since April. I told the manager that I would just cancel the card. She then proceeded to charge my card but it didn't go through. I cancelled a credit card that I had on file, and when I pulled up my AmEx account that I never had on file with them, I saw a pending charge! They used a credit card that they did not have permission to use and charged my card 17 days early. Nobody can answer a question without the assistance of the manager, and she is never there! DO NOT PATRONIZE THIS BUSINESS! But if you do and want to cancel your membership, cancel any card that you've ever used there, they store all of them!
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May 2023 by Aieshia Johnson
Scheduled an appointment weeks ago. Got a call last week that the therapist I was scheduled for would be off and there were only male therapist available. Kept the appointment with a male (which I was clear from the beginning that I did not want) only to be called an hour before my appointment because the therapist would be leaving early. This is very unprofessional and the only thing you can say is “can I reschedule you for another day?” No you can not. I took off from work and believed I would relax on my birthday. I’ll take my money where it is appreciated
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May 2023 by Murfreesboro Eye Center
Just spoke with someone on the phone and she was trying to get me in the same day for two services. Even though she could not, she took the time to get my information and call me back. I will be going here in the future. I had unrealistic expectations of doing both today but she did what she could and it was great service.
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April 2023 by Eric Dame
Customer service is of extremely poor quality at this location. I had an appointment scheduled for two weeks in advance, and received a message from them asking me to move the appointment, which I did. I received a message request for confirmation of the new appointment time, and I confirmed. The day of the appointment, I arrived to find out they had moved my appointment again without informing me, and that I could not receive my massage. The manager refused to speak with me and rectify the problem. There are many other massage options in Murfreesboro, and I strongly encourage you to avoid Hand And Stone. Very poor customer service.
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February 2023 by Maria Davis
BEST facial and service ever!! From beginning to end it was the perfect experience. I received a warm welcome by Cameryn and Suzanne upon arrival.Madison Heithcock was very thorough and explained each step and the benefits. I ended up getting a diamond facial (highly recommend) and left feeling refreshed and renewed. ???
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February 2023 by Dawn Spann
The staff was friendly. Madison did a wonderful job with my facial. She was thorough, thoughtful and I enjoyed the conversation we had. I highly recommend Hand and Stone!
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February 2023 by Olivia Sexton
I don’t recommend going with this company as I was employed there from September-December. Shortly after being hired, I learned that the company was operating on an expired license for almost 5 months. Numerous employees lost their jobs with no compensation. The way the situation was handled was extremely unprofessional and it really hurt a lot of employees including myself. Why would you give business to a company like that?
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February 2023 by Abigail S
Murfreesboro location (continue reading for Brentwood location)-My husband and I already had an issue with whether or not he purchased a membership or a gift card. That issue is still not addressed. My MEMBERSHIP was purchased on 12/21 as a GIFT for Christmas. On 12/22 is get another email welcoming as a MEMBER and what MY MEMBERSHIP comes with....Not GIFT CARD. He addressed this and the membership was CANCELLED by office staff and NOT my husband. And they entered in the system as such.... and then entered in as a gift card in HIS name. My husband schedules me anyway at the Brentwood location, and says he will square things away at the visit he scheduled for me. Even though he purchased a membership, I received an email stating my MEMBERSHIP was cancelled via an email on 1/6/23. So I am not understanding how Hand and Stone state I didn't have a membership. Yet I received a membership welcome email and "sorry to see you go" email and how my membership was cancelled. I called the Murfreesboro location and was told MY membership was cancelled and a gift card placed in his name. That I would have to use his name to schedule anything.... husband schedules me at Brentwood location.Brentwood location- lady at desk didn't seem to fully understand what was going on and what had transpired. She keeps telling him he bought a gift card and he keeps telling her what is was supposed to be. Even though I explained the above to her. She stated she would let a manager know and have someone call MY HUSBAND. No one has called my husband as stated. I only received all call for filling out the to reviews ( one for "sorry to see you go" and the other regarding my visit on 1/7/23). I missed the call and called back. I left a voicemail for you to call my husband because this transaction is and has come out of his account, and I am not receiving what he paid for, nor is my gift in my name, you have changed it and put it in his name.This review does not pertain to the massage therapist.
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December 2022 by Debbie Hallums
As I was waiting for my massage, the manager came over & started spraying Lysol all over the chairs around me. It was early about 4:45pm & not closing time. I had to get up & go outside because of the smell. When I came back in she didn't apologize nor did she even crack a smile the whole time. The girl that checked me acted as if I was beneath her but the dark haired associate next to her was nice. The massage therapist was great! They really need to replace the manager with someone that knows how to treat customers and understands that customers are the reason she has a job. They definitely need a new manager! I have had a lot of massages but never experienced such unpolite, rude actions from someone that is supposed to be a manager. Definitely going to social media on this so no one else feels degraded the way I was made feel.
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October 2022 by Laura James
Horrible service and dishonest practices!I visited the Murfreesboro, TN location yesterday 9/2/22 and asked to use my pre-paid massage credit from the Vancouver, WA location where I recently moved from. One of your team members told me that my prepaid massage expired because it had been 90 days since my cancellation in Washington. I explained to the manager, Tracy, that I had previously booked a massage for 8/21/22, which would have been before the 90 day mark, but THEY canceled my appointment. The soonest I could get rescheduled to was yesterday, 9/2/22. Therefore, I attempted to use my credit within that 90 days!Against my better judgment I agreed to renew my membership in order to use my “expired” prepaid massage, since Tracy said that’s the only way it would be honored. Upon signing up I was told that my first billing would be on 10/2/22, because yesterday’s service was covered by the previous prepaid massage. I just checked my bank account and I was charged for yesterday’s massage although the manager at Murfreesboro, Tracy, said I would not be charged since they were honoring my pre-paid if I’d sign up for a membership again! I was given no email or written confirmation of my new contract. This is exhausting and I just want it canceled and my $69.95 refunded!!!
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September 2022 by Olivia M.
Very professional and so far services are great. I got the salt stone massage and it was amazing .
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August 2022 by David Temple
The new owners are horrible. They have the staff acting like car salesmen instead of massage therapists. I wish this new company “ FGG” wouldn’t have bought it. Will never go back. Doug Elman was absolutely no help.
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July 2022 by Jasmine Abbott-Andrews
I booked for a 60 min hot stone massage and was happy to get a day of appointment. I showed up about 10 minutes late and they took that away so be sure to show up on time. Also I had to request multiple times during the massage for more pressure it felt like a soft rub but could just be the therapist. Would recommend if you’re wanting something last minute but wouldn’t sign up for a membership
