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March 2024 by Gabrielle O'Reilly
I went into this Loft store today to purchase some new slacks and I met the most amicable and amazing employee, Charlotte! She was extremely helpful! She walked me to the fitting room, made sure I had the correct size clothes, and even checked me out at the front. I will come back to this store again just so I can see Charlotte! Great service.
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August 2023 by Tenna Floyd
Great customer service!
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March 2023 by Alysia Wrobel
Oh how I wish I could remember the name of the associate who helped me, but I had been to 2 other stores before here to look for a new work wardrobe as I had recently received a job promotion. However, this was the ONLY place I went to and received ACTUAL customer service! The associate met me at the door, asked what I was looking for, and helped me through the entire process of selecting a new wardrobe. Although the prices were higher than what I would usually pay, I chose to purchase there solely for the customer service experience.
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January 2023 by Annette C.
It was my first time shopping here and I was trying to put an outfit together. Lynn was kind, helpful and very nice to work with.
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July 2022 by Fannie Rosario
Great selections of clothes
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July 2022 by Epiphany Rosario
Great selections of clothes.
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March 2022 by J Smith
I was in the process of paying my credit card bill and realized I could write a review. I was recently in The Avenue location, store #3128, and purchased a pair of jeans and sweater. I have not shopped at that location in some time since my last few stops have not been great. There was definitely an issue with friendliness and assistance.... basically none. I’m happy to say that a former employee Amy from another location is there now. I made my first purchase in a long time.She’s always helpful and honest with me about my clothing choices. So excited that someone with her expertise and personality is there. She’s an asset to this location.
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January 2022 by c b
I was treated poorly at my most recent visit to this store. The sales associate did not ask me if I needed help and proceeded to carry on with her personal conversation. I finally interrupted her to ask a question but before I could finish, she cut me off to let me know I would have to return my items by another method. Her body language and tone if voice was as if she did not want to be bothered. I couldn't help but to think this poor treatment was because of my skin color. She seem very kind to the other shoppers in the store that were white.
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December 2020 by Chantel Walton
Hate being told one thing and it be something else. Have a package I guess lost or stolen was advised I’d receive a email immediately from the team who looks into this. To now being told totally incorrect so now a Christmas gift I had for someone isn’t even here and I have screenshots of this convo of me and the first agent
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June 2019 by Brianna Weidenhamer
So nice and friendly they really make you feel like family.
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May 2019 by Angela Owens
Awesome place
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May 2019 by Gabrielle Blair
Sizing isn't consistent
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May 2019 by Courtney M.
I absolutely love LOFTs. I buy pretty much all of my work clothes at LOFT stores. At this particular location, I came in and found some items I fell in love with! I took them to the front to check out and told the lady that I had an email coupon. I pulled it up and she looks at it and goes "there's no barcode." I said "oh I'm not sure. I didn't see one but it says the coupon works in stores and online." She replied with a snarky remark about how she can't physically put anything in the computer with out a bar code. I totally understood, but I asked why it would say in store coupon if I could t use it in stores. She then proceeded to tell me that if I had scrolled down to the very bottom of the email I'd have seen the barcode. I apologized and said that I thought it was for the other sale it mentioned because of where it was placed. The rest of the transaction was her telling me that if I had just scrolled down in the first place, I would've seen it and that I should've known that and blah blah blah. To sum it up, she was incredibly rude. I'm sorry I wasn't aware of how LOFT sends emails, that doesn't mean the associate has the right to talk down to me like she did. I will not enter this location when shopping if I see her working.
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March 2019 by Nadia Johnson
One of my favorites stores at the avenue. Very friendly staff as well.
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January 2019 by D M
I love The Loft Outlet. Always find something, the staff is super and the process are outstanding. One of my favorite places to shop.