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March 2024 by Angelena P
I bought a robe 2 days ago, dressing rooms unavailable but the tag said it was my size so I spent the $38.40 (tax included). The robe was not true to size at all, I drove the 30 minutes to the store to see about a possible exchange even if I had to pay a difference, originally not interested in a refund. I was told that the robe is considered lingerie and all sales were final, even though I was not told this at the time of sale.Wasted my time and money on poor customer service and overpriced products. Will not be returning.
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March 2024 by AB
LoveBound is a cool franchise. I gave this location 2 stars because I felt like the associates really didn't wanna help me. I also felt rushed out. It could be me but that's just my 2 cents.*Edit* I just scrolled down to read some of the reviews and obviously others have had the same experience I had. I failed to mention before I left out I felt the associate at the desk staring at me so I turned around, lo and behold she's watching me leave. I never like to give ppl the racist jacket but this place sure has all the indirect symptoms of racism.
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March 2024 by Curronica Lowery
I went in there on a Saturday night with my boyfriend. It wasn’t packed but only a few people in the store. I wanted to try on some lingerie so I asked the ladies at the front desk for a fitting room. There were two or three fitting rooms in the back of the store down a small hallway. There were pull curtains for “doors”. I was trying on some tops I picked out. I started hearing voices outside the fitting rooms. My boyfriend text me that a big group of people just walked into the store. All the sudden a man with a cowboy hat pulled my curtain back to my fitting room and I was so shocked. I yelled “woah woah woah” and he left quickly. I had no clothes on. For starters, I have no idea who this man is. Why is he in the fitting room hallway? Why is he comfortable enough to pull a curtain back inside the “fitting room” area. I text my boyfriend and asked if there was a man out there with a cowboy hate and he said “yes, there’s 3 men” and I told he what happened. He told the associates quickly and one announced “no one should be in the fitting rooms if they aren’t trying on anything”. I was so shaken up and confused I hurried and got my clothes back on and left. I pointed the man out to the associates. He was with a woman that was browsing and a few other people. They didn’t ask him to leave. The entire situation was sketchy. I could’ve called the cops. I should have made it a bigger deal but I was just ready to get out of there. I will never go back there.
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February 2024 by Elly
Took a friend for her 1st experience to an adult store (she's 66!). Unfortunately, all she was interested in was magazines, and they don't carry those anymore. She wasn't willing to stay and look around for more than a couple of minutes.
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February 2024 by Tiffany Houston
Very expensive
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February 2024 by Vicente Robert
Nice variety of items. Friendly service. Will go back again with my girl. Prices are a big high so expect to pay.
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November 2023 by Ethne Erickson
I went to their halloween party and it was lit!! I've been shopping here several times before and I always love what I get ;)
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November 2023 by Buck Hitt
The store is in top shape.service was grade A
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October 2023 by Dee Reid
Kam was extra special nice nd engaging. Really hope the store orders more of the g-spot ankle straps by sport sheets.Unfortunately, my review had to be edited. The store has a rigid return policy even where it is clear an item can resell, is unopened nd unused less than 24hrs later on return. In my specific situation, the item was unusable due to a medical issue where allergies were concerned. Having a lack of care is cruel in that regard. I see where they have most likely lost customers due to their strict policy that does leave room for a store credit at the least but I suppose it matters whom your dealing with at the time of return.
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August 2023 by Amber Delacea Warren
There was a great variety of everything in the store. From affordable items to very expensive items. The staff was very lively & they also greeted us with a smile & hello as soon as we walked into the store. The staff wormed together to check us out. The woman that was working, I didn't catch her name but she was singing to the music over the radio in the store & she was so good & it made the experience that much better. ?
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July 2023 by Tanner Morrill
Great store! Helpful staff.
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May 2023 by Jack Keen
Great place for adult novelties, costumes, lotions and much more with friendly helpful employees.
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May 2023 by george Helen
Customer service could have been more attentive. Good selection in store.
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May 2023 by maralyne welch
Product broken, tried to return 4 days later and would not accept it. With receipt in box. Dont but from them.
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March 2023 by Marina Wright
I purchased some merchandise from this store. I paid $75 for a vibrator I installed brand new batteries and it didn’t work. I’ve contacted this store via email and phone. I was told I’d get a call back that never came. This store sells junk and obviously can’t take it back because of what it is even though it wasn’t used. TERRIBLE CUSTOMER SERVICE! They sell junk!