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October 2023 by Barley Pops
Horrible customer service. Went in to buy a headlamp, older guy with dyed hair seems to be having a bad day. Why wouldn’t he be? It’s 10am on a beautiful Saturday morning! ? I needed a headlamp and someone to install it since I had a slight injury to my hand and couldn’t get leverage to turn it. “We are not required to do that” he says. “Okay, I get that but I literally googled who will install headlamp and OReilly came up, which is why I am here” I tell you what, if anybody talked to my customers the way this guy talked to me, for no reason, they would be done. I thanked him and walked right next door to Autozone and had my bulb bought and installed in 5 minutes. He mentioned they hear complaints about them next door. No surprise. Never again OReilly. You blew it.
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September 2023 by Melanie Davis
Weird story but stick with me. I went to have my battery checked and found out it was bad. The O'Reilly employee I met with was a young man (with cool tattoos) who seemed slightly new but was eager to help and incredibly nice. He was doing a great job changing my battery when a strange man came up and offered unsolicited advise on what to do. The employee was very polite and continued to work while trying to encourage the strange man that he was fine and didn't need help, but the man decided to continue trying to assist. At one point he walked close to my open door to ask me a question about the car and made me feel really uncomfortable, since I had never met him and did not care for the close proximity. He reached in to try and touch my car, which immediately made me panic. I'm not one for confrontation so I looked up and clocked eyes with the manager to motion that I had no idea who this person was. The manager came out right away to help and was able to politely get the man to stop "helping" and step away from my car. The manager was also really nice to the employee when he asked what was happening and I thanked them both for reacting kindly but effectively in getting this strange man to stop "helping". I'm sure the man was only trying to be nice but it was definitely a weird situation that I'm glad didn't last long.Both the employee and the manager were friendly, polite, quick to help me fix my car and made sure I felt safe. They provided excellent service in a really weird situation. I will recommend this O'Reilly to anyone who needs great service from a friendly staff!
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August 2023 by Haylee Simpson
After work this morning my car wouldn't start, so I called my roadside and they sent out a wrecker, The driver arrived and said I needed a new battery, he said that his wife works for o'reillys and offered to drive me to the nearest location, which was this one., as we arrive at the store, the driver starts to unload my car, so that I may purchase a new battery and have it installed,and the o'reillys worker comes out yelling at the driver and starts yelling at me, his name was Christopher and he was very rude, the driver ended up driving to the location on memorial and I was able to purchase a battery and have it installed. Needless to say that I will never set foot in this location. Go to memorial location they are much nicer.
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July 2023 by Talyia
Terrible customer service and the manager Chyanne is disrespectful and not for the customers at all!!!! They change their prices when they want to and stopped giving businesses their regular prices and failed to turn in my packets to corporate several times I have filled out the packets and I o reillys failed to fix my business exempt in their system
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July 2023 by Google user
Terrible customer service and the manager Chyanne is disrespectful and not for the customers at all!!!! They change their prices when they want to and stopped giving businesses their regular prices and failed to turn in my packets to corporate several times I have filled out the packets and I o reillys failed to fix my business exempt in their system
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August 2022 by Q SueS
It was raining, my windshield wiper broke. I stopped for replacement. The first couple we tried were not right so we went with what the computer suggested. Whatya know, works beautifully...lol
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July 2022 by Brooklyn Boucher
I was very stressed and confused on how to get my car running again and Mason went above and beyond to get me on the right track.
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June 2022 by Bobby Shook
Best auto parts store in town
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March 2022 by Kelly Parkinson
After visiting another auto parts store, AutoZone, for their overly advertised free battery check and told my battery had zero charge left and telling me to go to Dealership because it will be replaced for free and covered by warranty since my vehicle is under 5 years old. Not even willing to show what batteries they had in stock and recommended. I decided to get a second opinion not realizing O'Reilly offers the same free battery check. The technician met me in the parking lot when I was opening my hood to offer assistance without me having to even go and ask for assistance. He had his portable battery meter and tested my battery which he explained was in perfect condition. After leaving my headlights on for several hours my battery did die and I drove straight home after being jumped off. The next morning drove a small distance for quick trip to store but later that afternoon my battery was dead again. I did a quick Google search and quickly found that I should have driven my car around for 15-30 minutes immediately after my battery was jumped off to allow it to recharge properly. The technician I wish I got his name was so personable, kind and helpful. I will always go to O'Reilly now and no longer AutoZone. It was obvious that AZ's technician did not want to help and even lied to my face assuming since I'm female and not privy to inner workings of car engines I would simply take his word, leave and be someone else's problem. He was alone the store with no customers but took me forever to find him ducked behind a register consumed in a combat game on his phone. It was immediately obvious he wasn't happy about being AFK and could not rush me out of there soon enough I assume so he could return to his extremely important mission of beating an online community of others trying to win the battle or collect make-believe jewels or crowns while stealing company time and being on the clock but blatantly lying to a customer to get rid of them. Thank you O'REILLY for being so great and superior over your competitors.
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February 2022 by Luisa Rivera
They had interesting products but limited. I was actually looking for tire covers, they do not carry them. But they did carry some cool license plate frame. Bought two! ❤️
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October 2021 by Thomas Pettyjohn
Wonderful knowledgeable staff. At least the one guy I talked to.
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July 2021 by Josh Merritt
Brendan was available as soon as I walked in and quickly helped me find the battery I needed. Thanks Brendan!
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June 2021 by Russell Porter
Employees would rather answer the phone than deal with customers standing in the store. Left my stuff and went elsewhere. They can finish the call they are on but if they answer another im not waiting.
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May 2021 by Steve (Twig The Angry Muppet)
Had a battery under warranty go bad. They replaced it very quickly! Thanks Hunter!
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May 2021 by SAMUEL OPOKU-ACHEAMPONG
Great folks, knowledgeable with the parts and willing to share their knowledge anytime.
