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December 2023 by Patricia Poston
Another smooth repair to front brakes. I utilized the coupons and had brake pads and oil change for less then 300 bucks! Thanks to the team at Franklin Rd Pepboys!
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October 2023 by Jordan P
Great overall experience. Fixed all issues in a timely manner. Very clean environment. Explained all issues and addressed what needed to be done. Staff was very professional and knowledgeable. Would absolutely recommend this location to anyone who needs their vehicle serviced. Adam and Jeremy were fantastic.
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October 2023 by Courtney Nease
Saved the day!! I dropped into this location unexpectedly after finding out that ALL my brake lights were out and my daughter couldn’t take her driving test to get her license until all were working. They looked at my car immediately and figured out it wasn’t a blown fuse but all the bulbs had blown out at the same time. They changed the bulbs and didn’t even charge me. We were out of there in 25 minutes and made it back to the DMV in time for my daughter to take her test! I cannot say enough good things about this place and I will certainly be a customer going forward! Thank you!
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October 2023 by Joshua Whitfield
I was on a road trip Saturday and about 2 hours from my destination when I thought I had a transmission issue. I had stopped at 3 different repair shops and was running out of options. The staff was very helpful and offered to take a look even though they were very busy. They were able to quickly diagnose and fix the issue. If they had turned me away like the other shops, I would've been stranded with my family until I could have found an open transmission shop on Monday. I was very appreciative of the friendly and helpful staff.
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September 2023 by Trent Myers
The kindest staff and quickest service. These guys know customer service better than I’ve seen at an auto repair shop in years!
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September 2023 by Nataski
Adam and Zach went above and beyond to get me approved for all the work that I needed done to my vehicle! Very professional and got everything done in a reasonable amount of time!
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September 2023 by Linda Altschuler
So grateful for Eric at pep boys thousand oaks . Range Rover had a coolent leak that needs addition Eric is an asset to pep boy Guss saw to it the range Rover was inspected right away . Very greatful for pep boys
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September 2023 by Kat Kerby
I needed a headlight bulb change this week and the staff was so courteous and quick with helping me, they finished the job in about 10 minutes total of me arriving to the store. They said it was so easy that they didn’t even feel the need to charge me for the service. I will absolutely be back for more repair services in the future! What an awesome team!
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September 2023 by Tynan Brouillette
One of the nicest and most genuine car shops I've been to! Zach and Adam were willing to help and be transparent on what was wrong with my vehicle. Zach even brought me into the shop and showed me specifically what was wrong so I could see it myself! He was also helpful on me figuring out a good course of action on how to maintain my vehicle for longevity and to keep the ride smooth. Big thanks to the pep boys for help with my car!
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August 2023 by Olympia Buckingham
Top Tier service and fast! Both the gentleman at the counter as well as the one who serviced my car were so polite. I’ll definitely return. Good service is rare these days and so refreshing.
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June 2023 by Melissa Bolich
Thanks for helping us out yesterday!!!
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June 2023 by Jocelyn Rajkowski
This place is woman-friendly!I have taken two of my cars here: A 2008 Toyota Corolla and my 2016 Kia Rio.James was super kind and helpful in showing me what was wrong with my Corolla’s battery wiring.Today I took in my Kia Rio to have a water leak looked at and James found the AC drain to be clogged. I did not have an appointment and was pleasantly surprised they helped me today! The manager is super-nice as well, (I think his name is Adam).Overall just a really great place and both times I left so happy!
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May 2023 by Chase Slaughter
My car had some stalling issues and the Check Engine light was cutting on and off, inputting the same code every time. Upon further examination, they discovered the fix was more simple than what the code was saying. The issue that the code and engine performance proposed was nothing to be concerned with. Just a simple quick tightening of a specific valve. Asked them to also take care of a couple small/minor fixes and an oil change and all in all, spent about three hours there. Staff was friendly, honest, and they will work with you to ensure your issues are resolved at a reasonable price! Heck, I think these guys knew more than I did.
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May 2023 by Dylan Scott
They went above and beyond in their service. Prices were competitive as well. Will definitely be returning!
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May 2023 by Collin Wilder
James is amazing