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February 2024 by Mr. Dad
Very cluttered stuff blocking aisles, couldn't see alot of stuff and employees just standing around talking and showing each other their phones
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January 2024 by Amber M H
Friendly staff makes a world of difference for the shopping experience.
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January 2024 by Anna Cochran
Manager Paige at the Murfreesboro, TN location the evening of 01/23/2024: she was very helpful!! I had Several questions about our new pet gecko. She was very informative and very patient with all the questions I had. She never rushed me, made me feel like a valued person. She was able to answer my 5,000 questions to insure we were doing the right thing for our new gecko. Thanks Paige for she is a true asset to your company. It really made our experience enjoyable and was so glad got the answers needed. Walked away very satisfied.
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January 2024 by Kathy Sheets
Love the diversity of this store. My daughter is a dog groomer thier and loves the challenges and the staff. ❤
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January 2024 by Stephanie Lampley
Associates are always friendly. Store is always clean and welcoming. Easy to find the things I need.
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January 2024 by Kaylin Warden
I ran into here needing cat food in a pinch and browsed by the fish tanks. It was utterly sad how uncared for some of those tanks were. I know a lot of pet stores keep betas in those little containers but I’ve never seen the water cloudy white and half of them dead. The saltwater fish were completely being over air-rated and their tanks were tinted green all over because of the algae growth. The freshwater fish were the worst with some of the tanks having a THICK blanket of algae over the bottom and generally unkept with quite a few dead fish which destroys the water conditions. I know they are fish but they are still animals and as a tank owner myself it hurt to see the lack of care and compassion for the fish. I would have left and not given my money to Petco if I hadn’t needed it that night. The young lady who checked me out was very nice but I will not be shopping at petco any further.
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January 2024 by F.I. Bates
I enjoyed my shopping experience at Murfreesboro, Tn. Store... even at Christmas shopping time!!
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January 2024 by Angela Phelps
The staff are very helpful and friendly!
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January 2024 by george bush
always great shopping there for my pets and the staff is friendly and helpful.
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December 2023 by Kevin Hahn
Good inventory and clean. A few pallets on the sales floor, but overall a good experience.
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December 2023 by TML Litwin
They have a good variety of products.
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December 2023 by Heather Smith
Clean store, friendly-ish staff. They don't really offer help or seem approachable when you do need help.
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December 2023 by Jen Cummins
You always have what I need in stock for my pets. The person who checked me out was so helpful and kind. I love using the coupons that are emailed to me for my rewards account.
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November 2023 by Nicole S.
Make sure you don't get Shonda for your pet grooming. I brought my dog in she has cancer which I had asked when making the appointment if that was okay and they said it was But once I got there at 7 AM in the morning she refused to cut her hair. This should have been told to me before getting up so early on Saturday morning and getting my dog ready to come in. I have had good experiences there just do not get Shonda.
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November 2023 by Candace McFarlane
I am compelled to share an incredibly disheartening experience we recently had at Petco #1550 in Nashville, TN. As long-time, loyal customers, we have always trusted Petco with the grooming care of our 17-year-old poodle mix, Winslow.However, on Saturday, November 11, 2023, we were shocked and devastated to be turned away for Winslow's grooming appointment, despite receiving a confirmation call from the store just before arriving. The reason? Winslow's known heart murmur. What makes this particularly upsetting is that the same store had identified and noted this condition in previous visits, successfully grooming Winslow without issue.The lack of consideration, care, and concern displayed by the store, especially by the store manager, Dylan, was appalling. As loyal customers who travel an hour from Manchester, TN, we expected better treatment. Our loyalty was founded on the belief that our pets would be cared for with professionalism and empathy.Adding to our frustration is the timing of this incident. With the holiday season approaching, finding an alternative groomer with availability has proven to be a significant challenge. Grooming services at other establishments are booked well into December, leaving us scrambling to ensure our pet's hygiene and appearance.While policies may change, the lack of flexibility or accommodation in our case was deeply disappointing. Even when we inquired about signing a waiver, given Winslow's long history with the store, we were met with a dismissive response.If I could give zero stars, I would. This experience has shattered our confidence in Petco. As someone with multiple pets, I had consistently chosen Petco over competitors for the level of care and service I expected. Unfortunately, this recent incident has made it clear that customer loyalty is not valued or reciprocated.Consider this review a cautionary tale. Think twice before entrusting your pets to Petco's care. There are establishments that prioritize customer loyalty and satisfaction over arbitrary policies.
