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October 2023 by G J
The staff and service are wonderful. I don't like the fact you can not deposite on the teller machine.
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August 2023 by Tiffany Todd
I've been with Pinnacle for several years now and wouldn't change banks for anything!
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December 2022 by Laney Wright
Online it says that this bank is open on Saturdays 9-12pm. I am new to this bank and did not expect them to be closed today.
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April 2021 by Kim O'Dell
Bobby is amazing, superstar customer service! I would have given negative stars if I could and it wasn’t for Bobby. My complaint is in the management of Pinnacle and their incompetent decisions. Over a year now and the lobby is still closed, not open on Saturday and closes at 4 pm. I moved my personal and business accounts here over a year ago January 2020 and have regretted it since. I get COVID-19 stuff, but all other banks in the area are pretty much regular operations. I am unable to bank and get stuff needed when you close so early, don’t open on Saturdays and don’t open the lobby.Thanks for letting me know that you don’t care for my business.
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October 2020 by Anders Moore
I could not have asked for a better bank. Pinnacle has done right by me for the past 27 years. I appreciate you Pinnacle.
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August 2020 by Jordan Howell
Cindy and her team are first class! Highly recommend them for all your personal and professional banking needs!
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January 2020 by Cait Walston
Please update your holiday hours. It's not even a holiday and found that this location was closed although your online status says it is open.
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November 2019 by Derrick Jenkins
I have been with Pinnacle at this branch for nearly four years now. I left another bank due to a rude teller. The staff and service at this location are wonderful! Melissa and Cindy in particular have made my experience perfect. I have my business and personal accounts with them and would highly recommend!!
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October 2019 by alexis boggs
9:25 am
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August 2019 by The Victoria Proper Blog
There is no shortage of customer service here. My husband and I have banked here for years. The staff at the Cason Lane Pinnacle is so helpful and always willing to answer any questions we have. Oh! And the app is a GAME CHANGER. Last year, my card # was stolen online and PNFP walked me through that process seamlessly, holding my hand to ensure it was a breeze instead of a nightmare to get my new debit card issued. We appreciate the men/women at this location!
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March 2019 by Justin Howell
Great bank, great staff.
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February 2019 by ibrahim qadir
I recently had a bad experience at this bank. I went in to withdraw money that I had saved up (over a long period of time), only to find out on my way home I was shorted $200. It was sad to find out that I put my trust in the teller to give me the correct amount that I asked for. You would think that with the money being placed in a money wrapper, with the correct amount I asked for, I thought I could trust that everything was correct, only to find out in my car I was shorted. What a horrible experience for a new person encountering the banking system.
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February 2019 by Mark Fye
I have been banking here for over 25 years, and have never had an issue. As a matter of fact, I should have had issues a couple of times from my own errors, but they helped me through it. I highly recommend them to anyone searching for a new bank
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August 2018 by Candyce Roberson
The woman who helped me today was not friendly, in fact she was rude. She didn't greet me, held her hand out instead of kindly asking for what she expected, put my driver's license and money on the counter instead of my hand that I had extended. I didn't feel welcomes there at all and I'll go to great lengths not to return to this location.
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October 2017 by Terri Scioscia
Bobbie is awesome!!!! She's helped me out on multiple occasions and is always so nice amd pleasant. I love this bank because of her. If you haven't found a place to bank this is it!!!! And my kids love that they always have lollipops to give out.
