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August 2023 by Tommye Thompson
This was my first time with Ray’s and it surpassed my expectations. I was referred by a friend and it was the best thing I could have done for my car. Customer care was excellent, everyone had a smile and said “how can we made this a successful experience”. I highly recommend you go to Ray’s. You won’t be disappointed.Services: Auto engine diagnostic
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August 2023 by Deb Henricks
George and his staff are very professional and courteous. I've been going to Ray's for several years for regular maintenance on my mini and have always been pleased. Great place to get your foreign auto repaired.Service: General repairs & maintenance
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August 2023 by Tracy Ros
George and his team did an amazing job repairing my car, they were very professional, experienced, reasonable price.
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August 2023 by John F.
Be VERY careful. My daughter is a scholarship student at MTSU. She called me (We live in another state) and told me that oil or something was dripping (2 drops in 2 days) on her foot when her foot was on the brake or the clutch. Her car is very well maintained. I tried to diagnose it over the phone. Nothing added up. But, I told her to bring it in just to be safe and find out the issue. (I don't recommend delaying when it comes to brake or clutch systems). Ray's had the car all day and told her that her master cylinder was leaking into the power brake booster and the repair would include replacing both the master cylinder and brake booster for $1,600. I asked her more questions about the circumstances. Her brakes were functioning as usual and pedal pressure was as it always is. Her brake light never came on and there was no change in brake performance. I told her to go pick it up and told George that I needed to look at it before okaying the repair. I travelled to Murfreesboro for a few days. Her brake fluid level was perfect, which doesn't add up if the MC was filling up the booster and leaking on her foot. I did a basic, easy brake booster check and it functioned as normal. I drove her car for 2 days with no drops and drops were never on her floor mats. Brakes never faded and operated as normal. Then, the next afternoon, I was driving in a typical afternoon thunderstorm, where it poured hard. Brakes worked fine. That evening, I took the car for anther check ride, and after about 10 minutes, I got fluid on my foot. I investigated and it turns out, water from the storm found its way through a rubber grommet on the firewall. That was the Brake fluid leak! For Ray's to make that diagnosis and planning to charge $1600.00 for unnecessary work and parts is either sloppy or a planned ripoff. Bottom line, If you bring your car in and the estimate is over $400.00, take it somewhere else for a second opinion. To ripoff local college kids is a quick way to go out of business. Social media spreads like wildfire and every student athlete at MTSU as well as the coaches at MTSU has heard her story. Stay away entirely or make sure you get a second opinion before you allow them to start any work.
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July 2023 by Martin Mobley
Was referred to this place by a friend. Very pleasant to deal with. Seems like he's shooting it straight with you. Had it towed from Volkswagen dealership. Felt they were very high and also pushing HARD to get us to just trade it in and upgrade. Ray's was less than half their price. Same diagnosis. Same work. High quality parts and experience.
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July 2023 by Guy Tarrance
Wow. What a refreshing experience. My first time here and I was very impressed with their knowledge and explaining to me in detail what I needed to know. I’m a fairly picky old man and don’t leave many feedbacks online. I wanted to make sure I did this because of my excellent experience. Very highly recommended by me.Services: Transmission
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July 2023 by Guy T.
Wow. What a refreshing experience. My first time here and I was very impressed with their knowledge and explaining to me in detail what I needed to know. I'm a fairly picky old man and don't leave many feedbacks online. I wanted to make sure I did this because of my excellent experience. Very highly recommended by me.
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April 2023 by Callie Crutchfield
George and the younger guy with glasses are very friendly and gave me a lot of knowledge on my car unfortunately my experience wasn't great I had a 3 page diagnosis and asked them to fix whichever page would make my car run and sound better and my check engine light off. Job done. Paid my 1,344.40 Picked up my car and it wasn't fixed.but the noise was a lot quieter and drove a little smoother .Came back to get it fixed again long story short I was told fixing 1 problem allowed them to see I had a bigger problem.I was also ignored by every employee that day for a lady who was selling cakes outside. I'm just overall unhappy now my car is back to sounding like it did before I brought it in
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March 2023 by The Ruckstuhl's
We have a 2009 Audi that we bought for our son. It has had ongoing issue burning and leaking oil. Audi dealership worked on it a couple years ago costing us an arm and a leg and still ran poorly. New warning lights started flashing a week ago causing us to search for a local repair shop that focuses on Euro/German cars. Google Reviews and word of mouth led us to Rays Imports.Not only did we make an excellent choice - they exceeded our expectations. They quoted us a reasonable cost and provided us a high quality repair. The car now runs better than the day we purchased it! George was so informative and their level of service is top notch!!! Will not go anywhere else!Service: Auto engine diagnostic
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March 2023 by eakysneaky
We are so thankful to have found this place!! Our daughter’s Volvo was needing maintenance work done. Colby was so honest about what needed to be done and what was unnecessary. I appreciated his honesty so much. We will definitely start using them for all of our family vehicles.
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October 2022 by Lil Rowboat
Well... Rays charged a lot to fix a Toyota Corolla, but they came so highly referred. The car still runs rough and throwing codes. Live and learn I guess. Kinda disappointed. I guess my car was embarrassing for them??Service: Engine repair
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September 2022 by Jeff Bullock
These folks have been my preferred shop for years for my BMW X3, never an issue with cost or quality of work. Recently my trusted indie was out of town and I found myself in need of some urgent service on my old 911 C4S. Let me tell you they know their way around a Porsche! There was a bit of a scare after picking up the vehicle, but it was just a loose sensor. I had the pleasure of working with George who took great care to explain the options and get the price right for my budget. I think I've found my new go-to shop! I will definitely do business with Ray's again! Thank You!!Services: Engine repair
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August 2022 by Johnny G.
They took excellent care of my car. Had a hiccup with a defective part and they went out of their way to fix it and replace kore than they had to. Want some work on your car you need to go here! Mat was outstanding!
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March 2022 by Willian Romero
Unprofessional…no time management.,..poor communication…extreme cussing….informs clients regarding employees bathroom use….will make you drive an hour to say that they can no longer take you in… Bay Area super dirty
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February 2022 by Jeremy Holmes
I had a timing belt go out on an older model toyota years ago. I called Ray's and had them pick up my vehicle from the side of the road and taken to their shop. They quoted me a price which I felt was rather high but since my car was already with them I decided to just go with it. The next two days I called almost every other relevant shop in the area to get price quotes. I wanted an idea of how much money I was losing by dealing with Ray's. As it turned out, I saved almost 200.00 by choosing Ray's as opposed to another shop. All repairs plus towing was still substantially lower than anywhere else in town. Stated simply, Ray's is one of the best shops in town with an emphasis on quality and competence. They back all of their work with substantial warranties, are staffed with certified and experienced mechanics, and perform each and every service to the letter of the law.
