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January 2024 by Arlene Smith
Delivery was great and service in store was excellent
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January 2024 by Leslie Anderson
If I could give 0 stars I would. I had the most horrible service from the store manager, Clyde. I told him specifically to run my card for my past amount. My account was 5 days past due. I get a text message from my bank and Clyde decided to run my card for a payment that wasn't even due until Saturday. I called the store right back and that's when the ugly side came out. He informed me I should have told him the specific amount I wanted my card ran for. I have been having an account with them for maybe 8 months and have never had this problem. He told me he could refund me my money but it could take 7 to 10 business days. I asked could I speak to the manager and that was when I was informed he was the manager of 10 years. Then he proceeded to go into detail that he has never been late paying his bills and that he has had 2 houses and several cars and insinuated me paying my account late was the price I had to pay for him running my card for whatever amount he wanted too. It took me 10 minutes to get the phone number to the Lebanon store, I'm assuming that's the person over him. Didn't get much help talking to that person because I waited on hold for 15 minutes. I have never had a person that calls their self running a store speak to me like I'm their child. In my opinion he talked like just because you are renting furniture that he could run your payment on your card for whatever he felt. But the other guy said he might be having a bad day. Either way I would stay clear from this particular store. If the person running it has that kind of attitude and work ethic then it speaks volume as to what else is really going on. I read some of the other reviews and I'm not the only one this has happened too. I already filed a complaint with the corporate office. I don't care if my payment was a few days late but that doesn't give anyone the right to run my card for an amount I didn't authorize and then to get talked to like I'm a toddler. Take hees and read the reviews before shopping with this store.
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January 2024 by Missy Wilkins
I don’t have any items I had to consistently follow up with representative regarding the same question for several days
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December 2023 by Tina Weiss
Very nice and helpful
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November 2023 by LaQuanette Taylor
Joy was amazing and helped me through everything!!
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October 2023 by Just Me
They use your card to make payments that wasn’t authorized . To my understanding that’s illegal
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September 2023 by roland smith
People fall behind on payments life happens that being said calling 5 times a day and coming to a person's home everyday banging on the door as there is a emergency going on scaring your child half to death is not acceptable on any level .
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September 2023 by Dylan Buck
It was ok I still don’t completely understand how it works but other than that it’s was great
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July 2023 by Douglas Hawley
It's a very easy process to go through.
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February 2023 by Holly B
Received an initial response of hey we don’t have the thing u wanted let me see what I can dig up and I’ve never heard anything since.. I paid 25 for nothing
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December 2022 by Daniel Lewis
I haven't received any of the furniture ordered. The local store has not been able to get assistance from corporate. We are going to have to cancel this order and reapply missing out on the black Friday deal we originally had.
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November 2022 by Thomas Lanham
What an amazing experience I had when I went to this store. Very experienced in every question I had ask. The Manager was so helpful and explained everything to us. We recieved the merchandise, no damage and on time. Love this store, recommend to everyone. Very pleased with everything and an amazing experience. Thanks again.
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October 2022 by Bobbiegail Graham
Manager is very rude!!! I have done business with other rent a centers and they were very helpful and friendly. I usually rent then pay it off shortly. I have done this a lot but never had this kind of experience. If manager talks to customers this way I hate to see how the employees under her treat the customers.
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August 2022 by Emily Roldán
Great store the employees are very helpful, management also willing to help out, and the the delivery guy always went beyond on the delivery
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September 2021 by Gavin Torino
This location is by far the best location I’ve ever worked with Brandon has been great along with the rest of the employees I will continue to get stuff from this location
