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February 2025 by austin markos
I have had a TERRIBLE experience with Sherwin Williams. I went to the location on Franklin Rd in Murfreesboro to get a gallon of paint and then the next day went to a different location (one that was closest to me at the time) to get another gallon of the same color paint. I was informed by the associate in Shelbyville that I needed to have a phone number or name for the account that way he can find exactly what I got. Well the associate in Murfreesboro never asked for my name or phone number when I originally ordered. When I called the Murfreesboro location to see if they can track my order, they said they needed a phone number, which they never asked me for. After explaining that she didn’t ask me for it, she was VERY rude and called me a liar since she “always asks for phone numbers” which she clearly did not. The gentleman in the Shelbyville location was very kind but the lady in Murfreesboro needs to be fired. Terrible service from her and extremely rude, made it very inconvenient.
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September 2024 by Maria Montalvo
The store was extremely busy, and unfortunately, they gave me the wrong paint. When I brought it to their attention, they tried to place the blame on me. However, if you look at my account, you’ll see that I’ve only ever ordered one type of paint. It’s disappointing that they didn’t take responsibility for their mistake. I hope they improve their customer service and accountability in the future.
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August 2024 by Lydia
It takes too long to get the orders out, the girl is too slow. I don't know if she cares little about the reputation of the store, but she needs customer service classes too.
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March 2024 by Todd Andes
I went into the store with exact paint color one day but didn’t get the contractors paint that would match. Went back the next day and was educated on the paints and Jordan the store manager made it right by swapping me out for the paint that matched the builders spec.
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November 2023 by Ruben Aguilar
Well you love the staff
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August 2023 by Jon Reed
My go to store for all my painting supplies.
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November 2022 by Katherine Cantrell
They were able to look up the contractor and paint colours used for my house so I could easily match the colour to paint my porch. Leo was very helpful and friendly!
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September 2022 by Brenda cruz
Great service, very friendly staff, it’s always easy to place orders with them.
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August 2022 by yireth cruz
Great service, very friendly staff, it’s always easy to place orders with them.
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June 2022 by Sardar KADER
Very nice staff and so friendly specially Jordan and Shelby … they have all what you need for your project ..I strongly recommend them .
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June 2022 by S KADER
Very nice staff and so friendly specially Jordan and Shelby … they have all what you need for your project ..I strongly recommend them .
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August 2021 by Maria Revell
There's guys were awesome. They matched my paint perfectly.
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July 2021 by Charles Pickett (Chucky Chux)
Friendly and professional, need some paint to touch up my walls, newly constructed home. Turns out all I needed was to give them my lot number. He pulled up the paint on the walls and unfortunately; because of lack of raw materials the manufacturer stopped making the paint. They told me bring in a piece of painted wall and we'll match it up.Awesome job they nailed it, really helped me out. They were quick and efficient, and unlike big box stores... no lines and was out in about 7 mins
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March 2021 by Patty P
Thank you for helping us picking/getting the right color!!!
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March 2021 by Tracey Mangels
Kind knowledgeable staff, great selections of colors.
