Social Security Administration
Hours:
2836 St Patrick Ct, Murfreesboro TN 37128 Hours
About Social Security Administration
The Social Security Administration (SSA) is a government agency that provides a range of services to the public, including assistance with Social Security cards, benefits, and other related matters. The office experience can vary, but many customers report positive interactions with knowledgeable and helpful staff. While some customers have experienced long wait times to speak with a representative, others have had quick and efficient service, often when making an appointment in advance. The staff is generally described as polite, professional, and responsive, working to understand and address the customer's needs. Customers appreciate the ability to handle certain tasks online, such as requesting a replacement Social Security card or accessing a proof of benefits letter. The agency also offers the option to schedule appointments, which can help minimize wait times. Overall, the Social Security Administration appears to provide a mixed but generally satisfactory level of service to its customers, with the potential for a positive experience when working with the dedicated staff. Customers are encouraged to utilize the agency's online resources and make appointments when possible to ensure a smooth and efficient interaction.
Most Recent Reviews
March 2024
Getting through to someone on the toll free number is a nightmare. However, going in person, I was seen quickly. Trick is to have an appointment! OR go on days they aren't busy. Late in the day, mid month, mid week.
September 2023
The agent was very helpful and pleasant. She was able to answer all of our questions and was very responsive and knowledgeable of our questions. The only reason for not 5 stars is that it took us over 90 minutes to get through to a person, really not acceptable for any reason.
September 2023
I made an appointment and did my name change application online the day before I went and I was in and out in 10 minutes. Both workers I spoke to there were very polite and helpful. Best gov office experience I've ever had!
More Comments(37)
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