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April 2023 by Brett Hestla
The lady working three open lines by herself gets 5, but the fact that they had her in there by herself, and I waited 22 minutes and there was no one ahead of me in my line could be a lot better. You go to the drive-through because you’re trying to hurry. This doesn’t help.
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February 2023 by Orin Templeton
Won't exchange penny rolls for dollars if you don't have an account with them. I'll make sure I never make an account athat bank.
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June 2021 by Jessica Merriman
Employee Emily was very rude - complaining loudly where the entire lobby could hear, poor attitude, argumentative & generally snotty tone. A very poor example of customer service.
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January 2021 by Tiffany Thomas
I do NOT recommend suntrust bank . Long story short my account was $1.13 short on Wednesday and magically it caused 6 other items overdraft . I was charged 2 fees $36+ $36 and on Friday account was $73.13 overdrawn . It dont add up if all the other items were insufficient why was l not charged for those funds ?
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September 2020 by Mrs. Moore
The employees here are sooo rude! They have no idea what communication is.
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March 2020 by Jon Fleet
Came in to just cash a check, but I was helped by Reginald, who took the time to talk with me and even give me some tips on saving money. We had a good conversation while he was helping me and he made me feel valued as a SunTrust customer. Thank you!
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March 2019 by Seth Limbaugh
I will make sure to never bank with Suntrust again, and make sure our businesses do not ever open accounts with them. I had been with Suntrust for years, but unfortunately had to leave last week. I put the remaining balance in my account towards the Suntrust Credit Card payment I had, and immediately requested my account be closed and to ensure no other withdraws were possible. They told me once the last pending transaction cleared it would close. A week later I find the account changed back to open, with 3 overdraft fees (two small pending transactions auto-drew for around $30. Overdraft fees on both plus an extended overdraft fee because i assumed the account closed and didn't check, brought this up to $130 in overdraft). I went into the local branch and politely requested that I pay what was auto-drawn (even though I had requested it be closed) but that I couldn't pay the overdraft fees, and that this was an error on their part. They refused to accept responsibility and said it was "just bad luck that I closed on the same day as a pending transaction" and said that I could just abandon the account if I wanted and that it may hit my credit but it would clear in 7 years. All I'm trying to do is close my account properly after being with them for years, and they're trying to gouge out as much money as they can on your way out. This is why people are leaving this bank and going to banks with better customer support and rates.
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January 2018 by muero delamuerte
I've been banking with Suntrust for over 10 years now. I've never had an issue with them. Once I had my card stolen. They took care of it very quickly and painlessly.
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October 2017 by Nikki Magnificent
Been my bank for 2+ years now! Great service and banking experience.
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October 2017 by Christian Ball
Nicholas Mcpherson does a phenomenal job.
