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February 2024 by Dennis Cook
Harold G in Nashville, TN was great. Took the time with me (first timer in the store), explained the process, taught me about the shoe, made eye contact, handled multiple customers as a solo employee, and treated everyone with kindness.
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December 2023 by Andrew
It’s hard to understand the quality of these shoes without seeing them in person. It’s also hard to describe the concierge service without experiencing it. The store is warm and inviting. Harold and Haggaikiah are true gentlemen. They are friendly, helpful and more than willing to take all the time necessary to ensure that you are properly measured, fitted and select the perfect shoe, boot or accessory. I’ve never left here disappointed. Great shoes, great people, great service, great products.
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December 2023 by David Xiao
I made the mistake of ordering online without first trying them on and got the sizing wrong. Came to exchange right at closing, and Harold could not have been more welcoming and kind. He patiently measured me, answered my questions, and ordered the correct size for me.During this time, another customer came into the store despite it being well past closing at this point. Harold attended to him enthusiastically after he was finished helping me.If Harold is any indication, these shoes will be well worth the price.
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October 2023 by J.D.S.
Great experience finding high quality shoes. Harold helped me find the best shoes for me and my 2 sons. He has consistently, expertly found us exactly what we needed. Highly recommend shopping at Allen Edmonds.
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September 2023 by Eric Clinton Anderson
Harold and Haggaikiah at this AE are fantastic. They've gone way above and beyond to help with selection, fitting, and exchanges to ensure the perfect fit.They even remembered us from our initial visit weeks prior, when all I needed was some laces.Really great store and service. Highly recommended.
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May 2023 by Sarah Xu
Had a wonderful experience here. The store was clean and the workers were well informed and extremely helpful with our shoe exchange! Great location, high quality shoes.
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March 2023 by David Morreau
Love this location. They’ve helped me out in finding the right pair and having the care products needed made my long term investment of Allen Edmond shoes worth it. And being a truck driver on the road, comfortable shoes are a must.
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June 2022 by Patrick C.
Had quite an excellent experience at this store. Haggaikiah was immensely helpful from the minute I walked in. He helped me decide on the perfect shoe, and went above and beyond any sales experience I've encountered. Will certainly return to purchase more items in the future!
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June 2022 by Charles Sanders
Mr. Lariba is a class act. I really appreciate how he extends the same courtesy and professionalism to all customers new and repeat. About four years ago I bought my first pair of Allen Edmonds. Since then Ive purchased four more for myself and four for my son. I also love giving them as graduation gifts for deserving young men. AE is about the only shoe company that fits my unusual fit. Usually most makers of nice shoes focus their best styles on folks with average feet. With other shoe makers I never got the style i like since making them in my size and width is so unusual it's not worth it to the show maker. But at AE I never have that problem.Mr. Lariba didn't want me to tell him your shoe size because he methodically worked with my feet in several different shoe last to determine the best fit possible for me. Now i can order shoes anytime without a refit as long as the shoe is made from the same last. Mr. Lariba's attention to detail is second to none. He took what had been the dreadful experience of purchasing fine shoes to an event I now look forward to. Thank you to Allen Edmonds but especially thanks to Mr. Lariba for making all the difference.
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May 2022 by Robert E.
Very disappointed in our service today at the Allen Edmonds boutique in Green Hills. I have purchased several pairs of shoes at this location and always enjoyed excellent service from the manager. Today unfortunately was an exception. My wife and I went in and noticed we were the only customers in the store. The sales associate seemed preoccupied on the phone behind the counter. She finally acknowledged our presence but never moved from behind the counter. We looked around for a few minutes moving from display to display. Finally I went to the counter and asked if they had a particular size of a certain shoe. The associate looked on her computer screen and said "no." She never suggested another model of shoe or offer any other help. We looked at a couple of displays again and looked up to see the associate was back on their phone. Assuming we were interrupting the associate's important work- we decided to leave. We then went to several other stores in the complex and when we walked back by the Allen Edmonds store- the associate hadn't moved, still behind the counter - seemingly in deep involvement of the phone. Sorry that today my service at AE was subpar. They have excellent shoes- guess I will order elsewhere.
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May 2022 by Robert Pugh
Went in because relatively new pair of deck shoes have an insert that comes out everytime I remove the shoe. The Allen Edmonds employee was zero help...suggested I go to a local cobbler. So much for a solution from the manufacturer of a poorly designed product.I've owned 20+ pairs of AEs since the early 1980s and have 4 pair in my closet at present. Disappointed...
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January 2022 by Brian Smith
I originally ordered some Strandmoks from the AE website, and determined they were too wide, so contacted the AE store in Nashville/Green Hills and was fortunate enough to have Kennard (manager) pick up the phone to assist me. He was extremely professional and courteous. In fact, the day I called, he was actually off, just stopping by the store to check on things. But he didn't rush me or anything, it was though he was working on his regular scheduled day. Anyway, he ordered a narrower width and had them shipped to my home. Got them in only in 2 days. Allen Edmonds is lucky to have Kennard representing their brand. His genuine personality and customer service skills are second to none. Ask for Kennard- you'll be glad you did!
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December 2021 by Boone McEntire
One if the best experiences I have ever had! Ask for Kenard when you stop by! He took his time and made the most memorable buy of my life! He has gained a customer forever!
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November 2021 by Rusty Packwood
So I went into the store a couple weeks back and Emily was extremely courteous and knowledgeable. I told her I was thinking about a pair of Landons. She showed me what I was looking for I really liked them. I told I’d be back soon and she gave me her card. A few days ago I decided to go get a pair and Emily was off that day and a very kind man named Kenard was working. I told him what I needed and he sized me up and brought out a great looking pair of Landons. I tried them on and was sold!! He was very knowledgeable as well and made sure that Emily got her credit for the sale. This is a great store with great product. The staff is the best!!
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July 2021 by BJ Pemberton
I had a great experience buying shoes here. Staff was knowledgeable and provided excellent service all the way around. This is how all shoe buying experiences should be. Best place to buy shoes.
