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January 2024 by Amy Edwards
Walked into my credit union I’ve been using for years. Was going to move all my accounts from Regions.No cashiers. Very loud transactions. No thanks I want a real bank with real people.
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December 2023 by Abigail McGehee
Carson and Ethan at the Charlotte Pike location were exceptional employees! They were both able to assist me quickly and efficiently with no hassle at all while replacing my debit card. Many thanks to the both of them! Kudos!
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December 2023 by Nella Frierson
I am overjoyed that Lawrence Clark helped me to setup my notifications on my phone so I will never have and over draft on my accounts. He was professional, knowledgeable, and extremely patient with me. He even showed me how to locate my different accounts and keep them organized. I felt seen and I felt appreciated!!! Thank you Lawrence
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December 2023 by Charles Morris
NEVER BANK HERE!!!! WILL BE THE WORST DECISION OF YOUR LIFE. One of the worst experience I’ve ever had if I could write them a negative start I would you cannot get no one on the phone their representatives are rude. If you lose your debit or credit card, you have to pay anywhere from 30 to 50 bucks. They charge you any fees without your knowledge. And they take money out of your account. I’m trying to finish paying my credit card off, but they keep charging me once I finish that I’m leaving I sent for good advice anyone reading this to never bank here. NEVER!!! BANK HERE
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December 2023 by Lacy Perry
Mikayla was a pleasure! She went above and beyond to make sure my issue was corrected and account was secure.
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November 2023 by Charles M.
Do you not do not do not do not do not bring your money year. This is one of the worst banking institutions in Nashville Tennessee. They take your money without you knowing add unnecessary fees in the policy without you being aware if you lose your debit or credit card they charge you anywhere from 30 to 50 bucks to get a new one which should be free I could go on a lost so so so much money over the years pan I just said B did I didn't know about and had my account and a negative do not bring your money here I'm trying to save you.
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November 2023 by gumpyyy
Take your small business account inquiry elsewhere. Thats what all the body language, short responses and care told me.I set an appointment to discuss opening a business account days ago. When I arrived I was told “she’s busy, but we don’t set up or handle business accounts in branch. I can set up a phone appointment if you like” I was then given large windows of time that would not work for me, so I took the hint and left. I wish they would’ve just told me the weren’t interested in the first place and saved me the effort & time.
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October 2023 by David Latham
Very easy to deal with, and their customer service is outstanding!
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October 2023 by maggie wallace
Seamless experience opening up an account!! Highly recommend
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September 2023 by Brian Selinsky
Went to location to deposit cash. Went to the outdoor ATMS. All 3 were off line. Went inside, greeter pointed me to ATMs. First ATM the sound didn't work, the second wouldn't take my cash. Guess they don't want my money.
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September 2023 by Benaias Esayeas
I used to enjoy banking here but their new changes have changed my banking experience for the worse. There is little to no privacy when the electronic teller wants you to holler private information that you’ve already given through the ID scan. I will take my business elsewhere when I have the time to come back and close my account.
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September 2023 by GROOVY SISTA
Definitely not a fan of the loud mouth new teller ATM machine. If you want people to think about robbing you, this is MOST DEFINITELY THE PLACE. The machine isn’t built to deposit large amounts, unless it’s 40 $20 dollar bills, larger dollar amounts seems to always mess up any ATM, now I have a dispute, because during my transaction it comes up $200 dollars short. I spent more time at the atm, verses being the first person, to be helped, due to the fact it wasn’t a line. Not to mention if the money was short, we would’ve definitely known, RIGHT THEN AN THERE, if I was dealing with a teller IN PERSON, but no the teller she rather recognize how many bills I had, verses doing a quick deposit, she could clearly this is not a small amount, so now I HAVE TO WAIT, to see what happens, when they do the count, based off the loudmouth ATM screen guy. This place just keeps going downhill!!!!
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August 2023 by Wayne Chambers
Been with Ascend location have never had a problem you may have to wait to see a representative but they take time to satisfy your request
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July 2023 by Shawn Bellevue
I thinking of changing banks . Terrible customer service . I’ve experienced, the worst Customer service on the phone .
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July 2023 by Timothy Breckon
This institution is not able to process transactions in a timely manner. Do not do business here, do not take your business here.
