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November 2024 by ryan woody
Easy process. Awes was super AWESome.
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November 2024 by Amanda Haider
Lewis Eden was fabulous to work with; very knowledgeable, friendly and helpful. Great experience ?
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November 2024 by Darius Young
There was an issue with my order and as soon as I brought it to the attention of the team at this Ashley’s location they were apologetic and did everything in their power in order to solve the issue. I feel like the communication and assistance that was provided was well above average and would return.
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November 2024 by Nick Kaneps
First time home owner here and first review for any restaurant/business in my life. I came into this store about a week back and after picking up my kitchen table and chairs, I noticed that one of the chairs was missing 4/7 screws (can’t even sit in it) and the table was missing 2/4 of the pieces that protect your floor. This product was not cheap and after calling customer service 3 times: once the day I figured it out (did not receive the email I was told I would receive after a 35 min call) and twice today, they let me know that they could not even send me screws to fix it myself. They claimed that this furniture was bought “as is” but at time of purchase I was unaware of any such detail. I understand it could be in the fine print but for a first time customer to not be made clear on this, is pretty terrible customer service. Ashley is a massive, nationwide company and for them to not be able to send 6 screws for the customer to fix the furniture themselves that they paid good money for is honestly baffling to me.
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November 2024 by Angelique Howington Works, LPC-MHSP
Awes was amazing! He helped so much and I’m excited about our choices!
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November 2024 by Haweya Abdi
Thanks so much you make us very good service
And we appreciate
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November 2024 by Noah Gardner
My girlfriend and I went here to purchase a king size bed frame. After visiting many furniture stores, we were very impressed with how the sales staff here approached us. They did not pressure us and let us do our thing. Lewie in particular was extremely helpful. He got us an amazing deal and was very knowledgeable and easy to talk to.
Krys, the general sales manager, was also very helpful in finalizing the sale and helping us to understand our purchase in what to expect with delivery, assembly, etc. Ask for Krys or Lewie if you come to this location.
5/5 would recommend!
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November 2024 by John Spencer
Great customer service and prices.
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October 2024 by Stephanie Paha
Listen here DO NOT fall for their warranty protection plan that cost over $400!!!!!!!!! The sales agent, whose name I forgot, knew that we needed to get a new couch because our cat was sick and was having pee accidents on our previous couch. So she PRESSURED us into paying like $420 for this warranty protection plan incase our cat(s) peed again on this new couch!!!! She repeatedly told us that we definitely need this because it will definitely cover cat pee. She told us how simple it was they will bring out new cushions, etc. etc.. ALL LIES!!!!!!! The warranty department is an absolute joke. They don’t even let you file a claim online- the website just shuts down. You have to call several different numbers to find someone to talk to. They first tried to send us a $74 Ashley gift card. lol what would that get us, a pillowcase? then they sent us a “cleaning kit”. Which we told them that will not get out cat pee smell!!! Now we received an email telling us they denied our claim to send us new cushions !!! so I repeat, DO NOT GET THE PROTECTION PLAN!!!!!!!!!!! ITS A SCAM!!!!!!!!!!! We will NEVER SHOP HERE AGAIN.
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October 2024 by Angela Kelly
Buying a used car took less time and was much easier. Update we purchased a mattress and adjustable base…a cheaper base was delivered. It was impossible to get assistance until I spoke personally with Wes on the phone and called him out. They were trying wheel and deal with the price to make a sale
In the end a mirror from our order was deleted and a cheaper bed frame was sent. Own up to your errors and correct them instead of giving people the run around.don’t bother with customer service either
Impossible to reach a live person. HR
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October 2024 by Christina Bouathong
Customer service is horrible. Can never get a hold of the store via phone. Delivered the sleeper sofa damaged. Delivery guy said he notified the store and stated someone would be back to fix it same day. That was not the case. In turn I had to file a claim myself and told the part would be delivered in 2-3 weeks and then I needed to reach out to schedule a service date. Part has yet to come in and the couch was delivered in July and it is now September and we paid for a faulty couch with no repairs.
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October 2024 by Edwards Laura
I had an excellent experience working with Kiersten! She made a point to really listen and understand my needs and worked hard to make sure I found exactly what I was looking for. Plus she was very friendly and down to earth making my time there comfortable and enjoyable. I definitely recommend!
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October 2024 by Jackie Dobbins
My experience was wonderful. The staff was friendly, helpful and very patience. This help me to get what i wanted, and needed.
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October 2024 by Fender Stratocaster
Very friendly staff who took the time to understand my needs and help me look for the right furniture in line with my budget :)
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October 2024 by Becca irvin
Wes was incredible and very helpful when I was shopping for a couch. He also went the extra mile to search for a perfect matching ottoman for the couch I wanted. Great experience!
