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August 2023 by Geoff C
Excellent place to rent from. Everything was as smooth as could be from pickup to drop-off. Easy, quick, reasonable and very friendly. Thanks Cooper for making our stay in Nashville that much nicer!
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July 2023 by silvia farah
The best place to rent your car from ?Rodney and his wife are nice and gentle peopleWe get a perfect car with a perfect priceGetting and returning the car was very smoothly ?We recommend you to rent your car from this agency
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June 2023 by Danosaur Rex Gamer
Cooper is an AMAZING customer service person and redeems faith in Avis
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June 2023 by J Stone
Great place to rent your car from, Cooper is the best in the building to the rent with easy smooth process
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June 2023 by Katherine Riley Krilanovich
Great customer experience! Cooper was extremely engaging, I was running behind & he was able to accommodate my rental at closing time. Executed efficiently so I was in/out.
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June 2023 by Jeannie Gilbert
Rented a car from the Loews hotel in Nashville, Copper was excellent he was very friendly and was able to answer all the questions my husband and I had. Copper is great at his job I would definitely recommend using Avis car rentals out of Loews Vanderbilt hotel.
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June 2023 by Ashley Marlow
I always rent from Avis at the Lowe’s Vanderbilt location. Cooper is always my go to! I hope to see him next trip!
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June 2023 by Joe Cook
Fabulous service by Cooper!!! Excellent attention to customer. Super thoughtful and organized. It was a pleasure to efficiently deal with this location - 1000% better than typical airport. The car was awesome, too.
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May 2023 by Leslie dela Vega
I do not say this lightly. Hands down the first time in a very long time that I have received exemplary customer service. This from a representative named Milan Jackson. We had rented a car from Vero Beach, Florida to drive to Nashville, Tennessee. On the way there, our MAINTENANCE REQUIRED light came on. We called Avis and they told us to go to a local Avis for an exchange, so we went to the Avis at the Embassy Suites in Franklin, Tennessee. The agent there told us, "Oh just go to a mechanic and Avis will reimburse you when you return the car." WHAT? Unbelievable. I always thought of AVIS as a higher end rental car business. Apparently not at this location. So I called the Avis at the LOEWS hotel in Nashville.Milan told me over the phone she indeed had a car avail for an exchange. When we arrived everything was seamless, she was so sympathetic as we are spending out day trying to deal with this car and missing my godson's graduation. Not only did she understand our situation and was very apologetic, she also gave us an upgrade for the inconvenience. 10 Stars for Milan, truly valuable asset. Please clone her and send the first clone to Avis Embassy Suites!
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May 2023 by Matt Smith
Cooper is amazing, personable, helpful, knowledgeable - and makes renting a car efficient and enjoyable. Located just inside the beautiful Lowes hotel. Very convenient- can’t say enough good things.
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May 2023 by Nicole Klein
Cooper is THE MAN! We rented an Avis car thru a bundle with Priceline to pick up at Nashville airport. Sadly upon arrival they did not have any cars!! I even called 2 days prior to check on everything for a smooth transaction since we were not arriving til near midnight. It was a terrible experience, which you can read my review for them there..Anyways back to Cooper, I called his location in hopes for a replacement since the one we drove away from the airport with had KNOWN expired tabs and He made it right!! He got us into a complimentary upgrade and did not waste any of our precious vacation time! He did not have to give up one of his vehicles, as there definitely seems to be a shortage, and we were not going to be returning it to his location. We appreciate his excellent customer service and compassion for our troubles we had with the BNA Avis. Thanks again Cooper!!
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May 2023 by David Nguyen
Cooper is the man! Great service. Live picking cars up here and will definitely come back.
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May 2023 by eli n.
Cooper is super helpful. We switched to this location for renting after having a crazy long wait at the Church Street location and we've been super happy. Easy to get in and out of and never a problem getting the car that we reserved.
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May 2023 by Andrew Lutz
Very easy and seamless process. Cooper was great and was able to answer all my questions. Will definitely be renting from this Avis location again.
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May 2023 by Blake Wogoman
I am going to join in on the positive reviews for Cooper! He was very kind and extremely helpful in receiving my rental car. Having a car issue and needing a rental can be a frustrating part of the day, but Cooper was a light and made the experience much smoother. Thank you Cooper for all of your help and I only hope his hard work and exceptional customer service is recognized.
