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January 2024 by Talya Bulut
I will always come back for The Alan Experience!!!
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January 2024 by Linh Pham
David and Jamie were wonderful help. Needed a gift and unsure about what I should get
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July 2023 by Scott Gubala
Great clothes, dismal customer service.
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April 2023 by Amy Wilson
Had a great experience at this location. My friend got a whole new wardrobe with the help of Nancy! Anah and Nicola were so helpful as well!
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February 2023 by Robby Stone
Ana was so helpful with my purchase of some BR sunglasses this evening. Fantastic, friendly customer service and a quality product. Thanks for making it such a great experience Ana!
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February 2023 by Alex “Alex Q” Shovskyi
Soft quality. Best place.
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October 2022 by Rafaela DN
Poor selection and sizes.
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September 2022 by H
Sebastian was extremely helpful - BEST customer service. I was a phone order from a different state for an item that was only located in this store. He was extremely patient, professional and kind in our call and made sure all information was correct.
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August 2022 by Holly L.
Sebastian was extremely helpful - BEST customer service. I was a phone order from a different state for an item that was only located in this store. He was extremely patient, professional, and kind in our call and made sure all information was correct. This interaction has really increased my loyalty to Banana Republic because he did such a fantastic job. Thank you, Sebastian!
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April 2022 by Leigh Hendry
This is a beautiful store! Exceptionally well-merchandised with fabulous black-and-white photographs on all the walls. The lady who helped me there late yesterday afternoon, Ms. Caudle, was absolutely fantastic!!! Love the classic elegance of BR’s clothes. Would definitely shop there again!
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October 2021 by Alex B
Amazing!
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May 2021 by Alexis Williams
This company is awful! I had made a online order and was charged twice for the same order. Once I figured out what had happened it took over a month to get my money back. All the customer service agents just pass you around and never provide a clear answer. I will never shop in this store or order online again. NOT WORTH IT.
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April 2021 by R M
I was immediately greeted with pleasant smiles as I entered the store. I needed a few suits and both employees were super helpful. A gentleman (wish I could remember his name, my apologies) started out helping me, and then Hedi, the manager, assisted for the remainder.Hedi was amazing. She knew her inventory well, and her customer service was astonishing; that is something that’s hard to find now days. She never once made me feel rushed, even though I had entered an hour before closing and had quite a bit to do. She took her time with me, made multiple suggestions, put several looks together, and answered all my questions.She ended up helping me with my final selections and ordered some things online for me as well. I visited several business attire stores at both Green Hills and Opry Mills today, and the majority weren’t helpful. Hedi is a true gem and a wonderful asset to your company. She made my experience super easy and nothing was frustrating whatsoever.Thank you again Hedi for your kindness and exceptional customer service. It meant a lot!
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February 2021 by Rob S.
Comparing this place to the other places we had been in this mall, the experience was just ok. Overall, most of the places really provided exceptional over the top customer service. When we came in here there was no greeting, staff were busy chatting with one another. The store itself was similar to other Banana Republic locations. They have a pretty good variety of dressy clothes and some that are more casual. I don't typically find anything that I want when I go to BR, but my wife wanted to see if they had anything for her son. In the back on the discount racks they had some pretty good deals and she grabbed a couple things. Checkout, was nothing exciting either. Not really any interaction with the person helping us out. Priced our stuff up and got us on our way. Not that there was anything bad about this experience .... just nothing special about it either.
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June 2020 by Daxon Edwards
Staff is always helpful. Store is clean. Clothes are always prepared and displayed well. Styles you can’t get elsewhere. I buy most of my clothes from here. Closest parking is the second level in the garage. Returns are easy.TIPS: Sign up for their emails to get specials (not location specific). BR card owners get additional discounts here and there and you earn points that can be applied to future orders. As is typical though, their interest rate is crazy high. They provide an app and site to manage it with auto payments.
