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July 2025 by Angelo Ferrante
Very professional. Amazing service
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June 2025 by Kristen Torring
My dog has been a Banfield Wellness Plan member his entire life, and overall, we've had a solid understanding of the Banfield model. He’s generally a healthy dog who hasn’t required much hands-on care from veterinarians outside of routine visits. However, a recent experience left me extremely disappointed, and I feel it’s important to share.
My dog developed a small growth on his paw. The vet recommended an aspirate to rule out anything serious, and the results came back negative—no malignancy. Unfortunately, a couple of weeks later, the growth got caught on something, which caused it to become an open wound after he began chewing at it. I brought him back to Banfield for an evaluation, expecting the next steps to focus on wound care and possibly discussing surgical options.
During the visit, I spoke to the vet over the phone while driving to pick him up, and she said she was referring us to an oncologist. Hearing terms like “chemo,” “radiation,” and “oncology” in that context, especially after receiving a recent benign test result, was overwhelming and confusing. Once I arrived at the office, I asked to speak with the vet in person for clarity. The technician initially said the doctor would be right out, but later returned to inform me the vet was tied up with paperwork and wouldn’t be able to speak with me. Instead, I was handed a printout titled “What is Veterinary Oncology?” It felt impersonal and left me with more questions than answers.
I did follow up with the oncologist two weeks later and was given an estimate of over $3,000+ to determine how far the presumed cancer had spread. This seemed excessive considering no one had provided definitive evidence of cancer in the first place. I asked for another aspirate on the wound and surrounding lymph node, and once again, no cancer cells were found. That second opinion likely saved me thousands of dollars in unnecessary testing.
The growth has since recessed on its own, and no further treatment has been needed.
I understand that general practice veterinarians have limitations and sometimes referrals are necessary. However, the way this situation was communicated, particularly the delivery of such serious possibilities without in-person discussion, was extremely disappointing. Clear, compassionate and in-person communication should be a priority, and the bare minimum, when discussing something as serious (and expensive) as a potential cancer diagnosis. I will not return to this location.
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June 2025 by Ava Campbell
First of all, this location is extremely rude and inconsiderate. When I brought one of my cats into this location, the vet didn’t even spend 90 seconds in the room going over anything with me. They also were unable to do some of the blood work I requested, for whatever the excuse was.
Second of all, their “wellness plan” is not worth it. They also do not explain the ends and outs of it. It is basically just a money grab, as if there is something wrong with your pet; the wellness plan does not cover any tests they want to run. I lost my beloved cat, and not only am I dealing with the heart break of losing a pet that was like a child to me- I will still be charged $35 a month for 6 more months. They also will not allow you to transfer the remaining months to a new animal. The BEST part of this is, this was never explained to me. They never gave me paperwork to read explaining what I was signing up for.
Avoid this place at all costs. Other vet clinics are more expensive, but they actually care about your pets and you as a human being. This place also does not do anything emergency related. If you want your animal to be seen anything less than a weeks notice, you’re SOL.
Banfield Animal Hospital cares more about your $$$ than your actual pet.
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May 2025 by T M
I pass three other locations to come to this one. Love the entire team! They treat me and my pet like their very own.
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May 2025 by David Chaniott
This is harder to cancel than a gym membership. Took 5 months to get them to stop charging the card. Local branch said a third party was charging me and it was out of their hands. After we canceled we could not log on to the website. Finally got someone on the phone who acknowledged past attempts to cancel but said they didn't count because I did it through the wrong phone number.
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April 2025 by Tevin Ashford
it was my 1st time there! horrible customer service/ satisfaction will not visit this location again .
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April 2025 by Rachel O'Neill
I have my cat and my dog on the wellness plans and love the convenience of basic coverage for vaccines and routine visits. Also the staff is super friendly! We absolutely love Cam, she is the best and our animals adore her.
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April 2025 by Laura Bullington
My dog was soaked in urine when she was released to me. So unacceptable.
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March 2025 by Diane Bain
Great customer service
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January 2025 by Hanna Oatts
I cannot say enough amazing things about this veterinary clinic, the Nashville West Banfield! Over the years, they have consistently provided exceptional care for my cats, whether it’s routine wellness visits, urgent care during sickness, or the incredibly difficult moments when it’s time to say goodbye.
Their customer service is second to none. They are always kind, professional, and empathetic—not only prioritizing the comfort and wellness of my furry friends but also showing such compassion and understanding toward me as their owner. Every staff member I’ve encountered has gone above and beyond to make sure both pets and humans feel supported.
The clinic is in a great location, which is just the cherry on top of their outstanding services. We’ve been with them for years, and I can’t imagine taking my pets anywhere else. Thank you to the entire team for all that you do! You are so appreciated.
5 stars, through and through!
We also love that we can pop into other clinics if needed so this is a major plus for us since managing kitty care and work schedules can be tough. We just LOVE Banfield Pet Hospital!
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December 2024 by Ashley Robinson
Great job with copper today! Front desk check in rep (lady) is top notch!
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December 2024 by William Loney
Very nice staff and clean environment. My doggie was really happy
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December 2024 by Sharen Welch
They took real good care of my fur baby Prince I would highly recommend this clinic to my family and friends for all their fur babies needs
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October 2024 by Y
The staff there were nice, professional, and it was right next to a pet store, so super convenient.
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August 2024 by Mike Kneeland
Always friendly staff and a generally positive grooming experience. They work so hard to make sure that your pet’s cut is satisfactory.
