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September 2022 by Michael F.
The manager beyond rude. Bank opens at 10am the 3 employees arrive shortly before. I was the first in line and finally the manager opens a teller spot At 10:17am. Long story short he was on a power trip - was making up bank rules which made no sense. Totally incompetent manager and left a bad impression. Was in the bank for 40+ minutes And my issue not resolved. Resolution - went to another branch downtown - in and out in less than 5 minutes.
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October 2019 by Constance M.
They never have enough people working for the number of customers who need to be served at this busy location. This makes all of the employees stressed, rude, and unhelpful.
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October 2019 by James R.
The notary public here has no idea what he is doing tried to force us to cross out a section of a legal document that we where specifically told not to cross out and to leave blank then had a little panic attack and refused to motorized or document.
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September 2019 by Maggie H.
Literally the worst banking experience I have ever had across multiple state, other banks, and BoA branches. My account manager told me the wrong information about a recurring wire transfer fee, the the bank told me they would do me a HUGE FAVOR and waive the fee once, not more than that - although it was their fault for the fee even existing in the first place. This seemingly minor issue escalated dramatically when manager, William Yu, then told me it was MY fault they could not help me further and then proceeded to verbally berate his employee in front of me for telling me the wrong information. I closed my account immediately and will never go back there.
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December 2018 by Nancy Y.
this is my favorite branch...they got me money when i went to new zealand a month ago and i have various complicated problems and they always help me with them. thank you all
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December 2018 by Jim N.
Bank of America has the worst customer service I've ever encountered in a well known business. Many customers. One clerk. Line added four people before I left.
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October 2018 by Braden H.
This place is slow and understaffed. They really want you to do mobile banking since they barely have anyone working at such a big branch. Only two tellers and a line of six people waiting for 15 mins.
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August 2018 by Jim P.
I would not recommend this branch to my worst enemy. They never have more than one teller when I go in. Every time I go there it's about 20 minutes to do anything. Unless your a merchant be prepared to wait and wait and wait. Not to mention the girl teller was short with me. I have my personal, business and I have a M.L acct. all with BOA. Love my Bothell branch though.
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January 2018 by Theresa D.
Different than the other BofAs for sure. It didn't look too appealing from the outside, and I got kind of nervous with some of the folks hanging out in the parking lot. But it was the closest one to where we live. Once inside, the staff was really catering. They took our information and updated our accounts since we recently got married and I changed my name. We also opened up a shared checking account. No issues whatsoever. Service was fine. We've been there a few times to handle some transactions and have no complaints. They're not the best for their investing tools and products, let alone their loan products. Overall experience was fine.
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September 2017 by Philip M.
Worst bank you'll ever have! My account is being closed because I deposited the same check twice by accident since their app crashed and I thought the first one didnt go through! BEWARE LOOK ON THE INTERNET!! BANK OF AMERICA IS THE WORST BANK!!!
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June 2017 by Jennifer L.
This ATM is the worst. It ate our friends card for no reason. We then called Bank of America and they said it should spit out in 10 minutes, yet here we are still sitting and waiting 20 minutes later. This ATM can suck it.
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January 2017 by Sarah U.
This branch has a very good service. Thanks to manager and bank officer Connor. Explained all things accurately and helped me to figure out all.
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March 2016 by Leela S.
The ATMs are easily accessible, as responsive as an ATM can get, and never broken. I've only ever used the ATMs here, and they definitely do their job, so I'm a happy camper. Furthermore, there's parking (as well as a drive through ATM if that's your jam), so it's really convenient to stop by here on your way home if you're already in the car anyway.
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January 2016 by Shane R.
I have given BOA numerous chances over the past decade in both Seattle and Chicago. I have closed my last and final account with this bank. Their fees are ridiculous, from checking to foreign transactions. The customer service is OK, in that there is someone available to take your money, but you best do your homework to make sure the account they set up for you is in your best interest. I rather take my money to a smaller, more customer focused bank, even if it means I have to walk a little farther to get there.
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October 2015 by Kareem G.
The personnel is nice but customer service is very weak. Personnel is very slow and the staff and the bank is under staffed. Expect to wait a very long time (one hour+) for very basic transactions (ex wire transfer).